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- 2. inspire focus motivate guide | 32 | It sets out the reasons why we want to grow, our vision for the future, the critical areas we focus on and the importance we attach to our culture and values. We use it every day to inspire, focus, motivate and guide our efforts. As proud as we are of our past success we are excited by our future plans. Thank you for your support. C D Pollock DL FOUNDER AND CHIEF EXECUTIVE I am pleased to present you with a copy of our blueprint for success written by our people. Breast Cancer Awareness Day play your part
- 3. inspire focus motivate guide | 54 | we are passionate about technology Alderley Edge Glasgow Edinburgh Borehamwood Sandy Chess by the numbers 贈85 450 30,000 600 MILLION TURNOVER CUSTOMERS PARTNERS PEOPLE TEAM1 inspire focus motivate guide | 5 VOICE CONNECT CLOUD DIGITAL BUSINESSCORPORATEENTERPRISE PARTNER Calls | Numbers | VoIP | Mobile | DR | Inbound Broadband | Lines | SIP | Ethernet | Networks PBX | Backup | ICT | Software | Text | Billing | Pay | Support Consultancy | BI | CRM | Web | Portals | Apps strategy award winning core values imperatives for growth vision critical success factors culture play your part CONTENTS our blueprint LOVE 4 |
- 4. inspire focus motivate guide | 76 | HAPPY PEOPLE make customers happy OWN IT I will own this for you ACCURACY get it right first time SPEED do it now, tomorrow may be too late PASSION show them we care ONE TEAM work as one to deliver great service KISS systems and procedures TALK at every opportunity to our customers KNOWLEDGE develop our people to deliver great service QUALITY is reflected in everything we do The Sunday Times Best Companies to Work For 2015 a great place to work a great place to be a customer strategy 2016 inspire focus motivate guide | 7 3rd 6 |
- 5. inspire focus motivate guide | 98 | award winning QUALITY Quality describes the high standards we set ourselves. It reflects our commitment to build a business we can be proud of, to be a great place to work, a great place to be a customer. Quality is reflected in everything we do. PASSION Passion reflects the attitude, energy and performance of our people and the positive effect it has on others. We care, support and help each other to achieve our goals. our people understand and are totally committed to our core values CULTURE QUALITY CUSTOMERS LEADERSHIP GROWTH core values 3rd 2007 Chess Christmas Party 2014 Eco Team Passion inspires our people INDUSTRY AWARDS 2012 WINNER BEST AIRTIME DISTRIBUTOR inspire focus motivate guide | 9
- 6. inspire focus motivate guide | 1110 | FS32851 Quality Management Market Opportunity We are lucky to work in a fast moving, dynamic growth industry. Our agility enables us to embrace change quickly, strengthening our ability to grow. Innovative products and services create new exciting challenges and opportunities. People Opportunity Our growth creates opportunity for everyone to progress their career, to develop knowledge and skill, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. One Team Spirit We are passionate about our unique team spirit. As one team, together, we own and nurture our vision, culture and values. Maximising Our Potential We have the talent, knowledge, skill, experience and drive to build a business we can be proud of. We are a significant player in our industry with the potential to be great. Striving to maximise our potential and that of our people will be a rewarding journey. Challenge We are and have always been an ambitious organisation with a desire to grow and be great at what we do. We strive every day to be the best of the best. This is our challenge. imperatives for born 1st acquisition 50th acquisition 75th acquisition 200 Chess people 400 Chess people 贈1M per month EBITDA 贈1M per year turnover 贈1M per month turnover 100 Chess people 1993 2000 2002 2006 2005 2008 2010 2015 2016 2020 2011 2013 2007 2012 2014 EMS522796 Environmental Standard ebillzthe complete billing solution PARTNER SERVICES ICT SOLUTIONS growth If youre not growing, were not growing Digital ICTPBXebillz Partner DIGITAL
- 7. inspire focus motivate guide | 1312 | Being an energetic, hard-working, success driven, fun and exciting place to work that attracts, retains and inspires people. Being easy to deal with, meeting customers expectations. Having a performance culture where everyone achieves their target. Working with our people, customers, partners and suppliers for mutual success. Delivering growth through sales, acquisitions and retaining customers. Winning awards for excellence and customer service. Delivering technological advantage to our people and customers. Being a performance benchmark and a trusted brand. Optimising reward and recognition systems to motivate our people. Sharing ownership with our people. Playing our part in the wider community. Chancellor of the Exchequer opens our new office vision a great place to work a great place to be a customer We will achieve this by... Recognition for great service 12 |
- 8. inspire focus motivate guide | 1514 | 1Customers To listen, talk and know our customers, to deliver great service. 3Financial Control To control costs, maintain positive cash flow, measure and report on performance. 5Relationships To nurture strong relationships with our customers, partners, people and suppliers. 7Systems and Procedures To continuously develop and improve simple, reliable, accurate and efficient systems. 9Brands To promote and build a trusted brand. 11Compliance To adhere to all aspects of legal, regulatory and business standards. Leadership Away Day 2015 critical success factors the areas we focus on to achieve our vision 2Performance To measure, manage and consistently achieve targets. 4People To continuously improve the knowledge, skill and performance of our people. 6Products and Services To deliver reliable innovative technology solutions that meet our customers needs. 8Leadership To inspire, motivate and guide our people, to be a role model. 10Acquisitions To maximise value with smooth integration, to make a great first impression. 12Culture To never take our unique culture and core values for granted. 14 |
- 9. culture To help maintain a friendly positive atmosphere where everyone feels valued and cared for. To help maintain a healthy, happy, energetic, safe place to work. To put customers at the heart of our decision making. To exceed customer expectations own it. To take responsibility for their performance and personal development. To help improve the way we do things and embrace change. To help others one team. To be fair, respectful and treat others as they would wish to be treated. To behave and operate with integrity. the attitudes and behaviours we expect of our people To communicate openly, positively, honestly and constructively. To acknowledge the contribution and celebrate the achievements of others gimme 5. To encourage, motivate and support others in their quest for success. To enjoy, and learn from, the challenges created by our growth. To play our part in the wider community by supporting charities, minimising our impact on the environment and creating employment. To work hard, have fun and celebrate our successes. To challenge those whose behaviour or attitude does not support our culture. To help protect and nurture our culture. Cultural Architects
- 10. inspire focus motivate guide | 19 play your part In order of priority my top 5 work responsibilities and goals Responsibilities 1. 2. 3. 4. 5. Goals 1. 2. 3. 4. 5. play your part I use my blueprint to inspire, focus, motivate and guide me