Bpo & call center training
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This document provides information about an English communication skills training program for individuals looking to work in the international call center industry. The 25-hour program teaches skills like speaking clearly, being prompt, building an American or British accent, managing personality and nerves, and preparing for interviews. Classes are available online, in-person on weekends or weekdays, and include study materials, tests, and assistance with resumes and job placement upon completion. The syllabus covers topics such as call center functions, soft skills, accent neutralization, personality enhancement, interviews, group discussions, and mock sessions.
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