Brandi introduces herself and discusses her belief that every interaction is critical to creating an unforgettable experience. She believes in understanding people by putting herself in their shoes during experiences. Brandi helps craft seamless meetings and counsel clients/teams through difficult conversations, seeing every interaction as an opportunity to create an unforgettable experience. She discusses the importance of onboarding, organizational structures, management styles, and companies that encourage personal endeavors to enhance both individuals and the company as a whole.
3. I CRAFT EXPERIENCES.
I’M A BELIEVER IN
SOULS OVER ROLES.
From meetings that are seamless, to
counseling clients and my team through a
difficult conversation, every touchpoint is
critical and every touchpoint is a time to
make an unforgettable experience.
4. TO CREATE EXPERIENCES, YOU
HAVE TO UNDERSTAND PEOPLE.
TO UNDERSTAND PEOPLE, YOU
H AV E T O B E A B L E T O P U T
YOURSELF IN THEIR SHOES DURING
AN EXPERIENCE.
5. I BELIEVE FOR A SERVICE BASED COMPANY, THAT
EVERY TOUCHPOINT IS CRITICAL TO THE OVERALL
EXPERIENCE WITH AN ORGANIZATION.
FROM CRAFTING MEETINGS THAT ARE SEAMLESS, TO
COUNSELING CLIENTS AND MY TEAM THROUGH A
DIFFICULT CONVERSATION, EVERY TOUCHPOINT IS
CRITICAL AND EVERY TOUCHPOINT IS A TIME TO MAKE
AN UNFORGETTABLE EXPERIENCE.
8. INTERNAL ORG STRUCTURES THAT ENCOURAGE
OWNERSHIP, GROWTH, AND A SELF GUIDED
PATH TO PROMOTION WITH CLEAR GOALS.
9. FLAT MANAGEMENT THAT ENCOURAGES
OWNERSHIP, ACCOUNTABILITIES, AND A
HOLISTIC APPROACH TO RUNNING THE
BUSINESS.
10. COMPANIES THAT ARE AGENCIES BY DEFINITION,
BUT COLLECTIVES AT HEART.
ENCOURAGING PEOPLE TO HAVE PERSONAL
E N D E AVO R S T H AT E N H A N C E T H E M AS
INDIVIDUALS AND, ULTIMATELY THE COMPANY
AS A WHOLE.
11. IT’S MY JOB TO HELP THEM ACCOMPLISH
WHAT THEY THINK IS THE IMPOSSIBLE.
CLIENTS BECOME CO CONSPIRATORS.