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Brandi Houck Resume
- 1. Brandi M. Houck Brandi.M.Houck@gmail.com 5326 S Woodfield Ave Springfield, MO 65810 417-343-1440 (mobile) https://www.linkedin.com/in/brandihouck EXPERIENCE: Jan 2003-Present Mercy Health System, Springfield MO Oct 2012-Present Epic Senior Clinical Business Solutions Analyst - Radiant Support 500 Imaging departments that use the Radiant portion of Epic by working service request and incident tickets Build, Test, and Support new locations going live with Radiant Build and implement newly released functionality for Radiant users such as Dashboards, Snapboard for scheduling, Status Board, and custom Radiant Patient Events Develop end user training for new functionality Test and prepare end user communication for Epic upgrades Review Epic release notes Utilize the Mercy change process for cross application review and integrated testing for any proposed changes Work with Imaging departments on requested optimizations, customizations, and enhancements Organize, host, record, and attend meetings Centralized Scheduling Optimization Project to increase outpatient MRI scheduling efficiency, reduce errors, and condense scheduling instructions using rules and removing resources based on the answers to scheduling questions and the equipments table weight limits Multiple optimization projects getting Mammography, Nuclear Medicine, MRI, and CT departments live using scheduling blocks to guide auto scheduling for centralized scheduling modules Optimization project switching to a more 1 visit type to 1 order system to improve ordering and scheduling accuracy Epic MasterFiles Used and familiar with: ORD EAP DEP PRC EMP SER HRX PLS LPP PAF LPR E2U E2N E2R IDB IDM ORT EPT SUP LPF LEV ECL PLS LQL LQF CER RDF LWS ECT SDF EDP AIF EAF LPG IDK IDL IDM IEV LEV LPF LPR LRP LSD LVN SCE SCH SDF Upgrades participated in build, reviewing release notes, and testing: 2012, 2014, and 2015 (Go live November 16, 2016) Go Live end user support at 4 hospital go lives Go Lives with full life cycle build, implementation, and support: 5 hospitals, one major outpatient imaging center, multiple ambulatory clinics that included radiant diagnostic imaging, and one commercialization project for Our Lady of Angels Hospital in Bogalusa, LA
- 2. Optimizations and Experience building: Orders reports, Recent Exams, Tech/Reading/Signing/Transcription worklists, Front Desk Orders and Appointment reports Scheduling Template Build New Department and SER Resources Snapboards for Cath Labs and Interventional Radiology depts (9 sites live) Status Boards and Full Screen Status Boards Custom Radiant LEV Patient Events Custom Reporting Workbench reports Custom Radiant Invasive Narrator Workflow Engine Rule for displaying specific navigators for groups of users based on log in dept and/or patient class Dashboards for Managers, Radiologists, Technologists and Mammo users Dashboard Components Creating new blocks and attaching them to visit types and resource templates to guide auto scheduling PRC Visit types with modifiers for scheduling and patient instructions Scheduling PLS pools and conditions for use Sidebar reports for displaying detailed information about patient, order and appt LPG Print groups CER Rules for multiple uses LPP Extensions for multiple uses PAF Columns to display information and icons E2U Menus Order and Scheduling LQL Questions with auto loading information capabilities LQF Questionnaires with rules/conditions to guide removal of resources and pop-up scheduling messages Dec 2003-Oct 2012 Imaging Support Services Manager 50 co-workers Manage Imaging reception, file room, and patient transport co-workers Ensure timely processing of outpatient check in process and paperwork Monitor and evaluate customer service performance for 5 modalities Develop and manage patient satisfaction improvement projects Oversee continuing education for approx 265 Imaging co-workers Complete department orientation for all Imaging new hires Assist with Joint Commission Accreditation readiness Complete operations budget for Imaging support staff areas Assist other Mercy facilities with the implementation of our electronic health record software, in St. Louis, Oklahoma City, Joplin Hire for open positions, implement disciplinary action as needed, and complete annual performance reviews Centralized scheduling across imaging modalities Manage approximately 50 scheduling templates for all of Imaging Collaborate with other ancillary department (e.g. registration, emergency dept, laboratory, nursing, etc.) on workflow efficiencies Aug 2004-Nov2004 Compensation Analyst Research Market Data for Salary Ranges Create Proposals/Recommendations for Salary Range Adjustments, Market Studies and Pricing Exceptions Provide technical analysis and operational support of HR databases and provide systematic solutions/support to changing Human Resource and organizational needs
- 3. Jan 2003-Aug 2004 Employment Specialist Efficient recruiting, interviewing, evaluating, screening, and reference checking to ensure that from the available candidates, only those possessing the best potential for job success are recommended to supervisors and/or department heads for consideration Conduct in-depth interviews to evaluate qualifications in relation to job specifications Checks references, Follow up with managers, and make job offers Coordinate and/or participate in various recruitment activities such as job fairs, health careers presentations, etc July 2002 Dec 2002 Cox College of Nursing and Health Sciences Admissions Counselor/Recruiter Nov 2001 May 2002 Cerner Corporation Kansas City, MO Recruiting Support Specialist EDUCATION: 1996 2000 Bachelors Degree (obtained May 2000) University of Missouri at Kansas City January 2013 Epic Radiant Certified September 2015 Epic Clarity Data Model Radiant/Cupid Certified ADDITIONAL TRAINING: Certified in GE Methodologies Six-Sigma Work-out, CAP, and Lean Obtained completion certificates for on-line courses for medical coding from Ingenix: Introduction to Medical Coding Basics Diagnosis Coding: The Use of ICD-9-CM Codes Procedure Coding: The Use of CPT速 Codes Supplies and Services Coding: The Use of HCPCS Level II Codes Evaluation & Management Coding: The Use of CPT速 E/M Codes Credentialed EPIC trainer for Radiant Obtained Mercys Project Management certificate
- 4. PROFESSIONALREFERENCES: Ann Metcalf Previous Administrative Director 417-461-4165 Mercy Health System Imaging Dept Dr. Jordan Page, D.O. Previous Medical Director 417-820-9223 Mercy Health System Imaging Dept Jordan.pagedo@mercy.net Ron Saltsgaver Administrative Director Radiology Services 417-820-9217 Mercy Health System Imaging Dept Ronnie.Saltsgaver@mercy.net Greg Mitchell Assistant Nursing Director 417-820-9729 Mercy Health System Imaging Dept Greg.Mitchell@Mercy.net Amy Lasiter Mercy Central Supervisor (previously reported to me) 417-841-3731 Mercy Health System Mercy Central Scheduling Amy.Lasiter@Mercy.net Eric Suedkamp Application Coordinator 314-488-0013 BJC Epic Cadence Team