brandys basic CV.Resume
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Brandy Shick is applying for a position and provides her background and qualifications. She has over 10 years of experience in customer service roles, including as a patient accounts representative at a medical practice and a customer service representative for an insurance carrier. She demonstrates strong skills in communication, problem-solving, and computer programs. Shick is currently pursuing her Bachelor's degree in Business Administration with a focus on healthcare administration. She provides references to support her application.
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brandys basic CV.Resume
- 1. 8859 St.Rt.656, Marengo, Ohio 43334 ï‚· 740-504-3252 ï‚· b_shick@hotmail.com January 21st, 2016 : My background includes serving as a customer service associate as well as team lead assistant within both call-center and site environments in Central Ohio. I have assisted managementwith time sensitive reports and tasks on a daily basis. Mostrecently, Iworked in a billing call center that helped the patients ofour 250+ doctors. My responsibilities included handling customer complaints, meeting with walk in patients to review accounts, training new phone reps, responding promptly to correspondence and maintained excellentfiling records in a secured area. Ihave also been appointed to head up the employee engagementprogram through birthday celebrations and recognition. Previously, Iworked within a high-volume customer-supportcall center for a major insurance carrier in the federal governmentdepartment. In this position, Idemonstrated the ability to resolve a variety of issues and complaints (such as billing disputes,incorrectbenefits applied, as well as pre-certification requirement) in a calm accurate manner. I consistently metmy call-volume goals, handling an average of 75 to 100 calls per day and quality goal 98% or higher. In addition to this experience, Igained a considerable amountofteam lead skills throughout my employment. Ihave had the opportunity to assistnew hires with training as well as mentor employees throughout their employment. Ihave also handled running and completing time sensitive reports and statements for our billing supervisor as well as maintain a close eye on accounts for change. I have created PowerPoint, Excel and Access projects for managementand employee use. I bring strong skills in computer proficiencies in MS Word, MS Excel and Access as well as the standard database applications. Ihave recently completed my database and MS software classes as I am currently enrolled atDeVry College to obtain my Bachelors in Business Managementwith a specialty in Healthcare Administration and plan to graduate in 2018. Please see the accompanying resume for details of my experience and education. I am confidentthat I am an excellentcandidate, who is competent and skilled in communication, problem-solving,and team building like you are seeking. Feel free to call me at(740) 504-3252 (cell) to arrange an interview. Thank you for your time -- I look forward to learning more aboutthis opportunity! Sincerely, Brandy Shick Enclosure: Resume
- 2. 740-504-3252  b_shick@hotmail.com Brandy N. Shick Objective Lookingto obtainan idealpositionin an environmentwhereI canexpandto new horizonsand further advance mycommitmenttoexcellence.Iwant to put allof myeffort in enhancingtheproductivityof the organization whileleadinganamazingteam anddeliveringpromising resultswhilemaintainingthehighest ethicalprinciples. Experience Oct.2012- Nov.2015 Central Ohio PrimaryCare Westerville, Oh Patient Accounts Representative  Manageinsuranceplans,claims,adjustmentsandpatientcorrespondence  Researchinsuranceplansforeligibilityandbenefits  Onecallresolution  Mentoringnewhires  AssistanttoTeamLead  ReviewofCPT vs.DXcodesonclaimdenials  KnowledgeofbillingclaimsthroughEClinicalWorks  Understandingofappealsprocesswiththestandardinsurancecarriers  Strongknowledgeofmedicalterminology  Coordinatorofteamspirit/recognition program Oct.2007- June2010 AetnaInc. New. Albany, Oh Federal Government Benefits Customer Service Representative  AssistanttrainerfornewemployeesinHMOandPPOdepartments  Managebenefits,claims,adjustmentsandaccommodationsforHMO,PPOandMedicaredepartments  Onecallresolution Apr. 2004- Aug 2007 National RegistryofEmergencyMedical Technicians’ Columbus,Ohio Exam Coordinator  CertifiedEMT’sfor48statesandallmilitarypersonnelthroughpaperandcomputerizedtesting  Shipping,receivingandauditingofconfidentialtestingmaterial.  Proofreadalltestsforaccuracyduringcomputerizedscoring. Mar.2002- Apr. 2004 DelawareCountyBank& Trust Galena,Ohio Sr. Teller/ CSR  ResponsiblefortellerandATMtransactions  Orderingandshippingofbranchfunds  Openingandclosingcustomeraccounts Education Highland High School Graduate Sparta, Oh DeVry University In progress: Bachelor'sdegreeinBusinessAdministration,witha specializationinHealthServices Management
- 3. 740-504-3252 ï‚· b_shick@hotmail.com References Kimberly James Central Ohio Primary Care 570 Polaris Parkway Suite 250 Westerville, Ohio 43082 614-448-8366 Deb Pugh Huntington National Bank Human Resources Department 5205 Co. Rd. 15 Marengo, Ohio 43334 740-504-7287 Lynn Haines Instructional Design and Developer with Aetna Inc 7400 W Campus Rd New Albany, OH 43054 614-933-6000