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Brick By Brick:
Brand-Building Through Interaction Design
Bill Horan
Creative Director, Interaction Design
@billhoran
@bresslergroup
@dmifeed
#BrandedIxD
BILL HORAN
Creative Director, Interaction Design
At Bresslergroup, Bill leads our Interaction Design (IxD) team to create world-
class software, mobile, and integrated touchscreen experiences for our
clients, often working in tandem with our research, industrial design, and
engineering disciplines. Bill also writes and presents on many aspects of his
multifaceted field, particularly mobile app design, problem finding, and
concept development.
Bill holds a Bachelor of Fine Arts in Communication Design from Kutztown
University. His experience spans financial, medical, and consumer products —
past clients include Neat, Comcast, PNC Bank, Pew Charitable Trusts, Roche,
and GlaxoSmithKline.
Brick by Brick: Brand Building Through Interaction Design
1 The Brand Experience
2 Interactions, Big & Small
3 Moments of Impact
4 The Future of Branding
5 Designing Branded Interactions
6 Q & A
The Brand Experience
01
What is a Brand?
we tell ourselves about the nature
of our relationship with a product or service,
based on our perception of the experiences we
have with it.
A story
What is a Brand Experience?
Interactions + Emotions
How do we feel as a result of each interaction with a
brand?
Visceral:
Immediate,
Subconscious,
Aesthetic
Behavioral:
Rational, Procedural
Reflective:
Evaluative, Selective,
Predictive
Cognitive / Emotional Processing
Interactions, Big & Small
02
Disruptive Interactions
Macro-Interactions
Micro-Interactions
Moments of Impact
03
Brand Interaction Touchpoints
Awareness
Brick by Brick: Brand Building Through Interaction Design
Purchase
Injecting Delight & Curing Anxiety
Simple, Fast, Customer-Centric
Unboxing
Brick by Brick: Brand Building Through Interaction Design
Onboarding
Efficient & Paper-Free
Repeated Use
Simple, Adaptable, Thoughtful
Loyalty
Relief from Complexity & Frustration
Music for Every Moment
Brick by Brick: Brand Building Through Interaction Design
The Future of Branding
04
Experience is the Product.
Magic Comes to Life
Designing Branded Interactions
05
How will your brand’s values, mission, vision, and character
inform the experience?
Where are your opportunities to make an impact?
How will you craft interactions that spark positive emotional
responses?
How might you disrupt? Create major, impactful moments? Inject delight
into small, repetitive interactions?
What story will your customer perceive from experiencing the
end-to-end journey? Make it great.
Brand-Building Through Interaction Design
Thank You
Bill Horan
Creative Director, Interaction Design
@billhoran
@bresslergroup
Bresslergroup.com
@dmifeed
#BrandedIxD

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Brick by Brick: Brand Building Through Interaction Design