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This document provides information about the Diploma of Leadership and Management offered by TP3, including the units covered. The diploma covers topics such as communicating with influence, managing meetings, managing quality customer service, leading effective workplace relationships, developing emotional intelligence, undertaking project work, managing budgets and finances, managing people performance, managing work priorities, facilitating continuous improvement, and managing operational plans. The units can be completed through online, face-to-face, or virtual delivery modes and TP3 can tailor the program to meet organizational needs.Read less