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Business communication

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ashok dhakar
ashok dhakar

Business communication within an organization can take place vertically between superiors and subordinates, or horizontally between employees of the same level. Vertical communication includes downward communication from top management with instructions and policies, and upward communication from subordinates with suggestions and reports. Horizontal communication allows employees to exchange information and solve similar problems. While formal communication provides structure and control, it can also be slow and rigid with bottlenecks in information flow.

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BUSINESS COMMUNICATION Ashok dhaker Mba dual Sec - b Sem -1
Business communication
DEFINITION ? It is in the form of official message and news that flow through recognized channels or routes formally laid by the organization. ? This communication may take place between a superior and subordinate, a subordinate and superior or among employees at same level or departmental managers.
TYPES ? Vertical Communication 1. Downward communication 2. Upward communication ? Horizontal communication
DOWNWARD COMMUNICATION ? The communication by top hierarchy with their subordinates is called downward communication. ? This communications includes orders, rules, information, policies, instructions etc.
UPWARD COMMUNICATION ? This is quite the reverse of the downward communication. This flows from the subordinates to the superior. ? The subject matter of this communication includes suggestions, reactions, reports, complaints etc.
HORIZONTAL COMMUNICATION ? This communication takes place who two individuals of the same level exchange information. ? Horizontal communication is used by the same level officers to solve the problems of similar nature and profit by experience of other people ? It includes information, requests, suggestions, mutual problems and coordination related information.
ADVANTAGES DISADVANTAGES 1. Effective 2. Provide close contact between members 3. Control over the sub- ordinates in their responsibility. 4. Flow of essential information in an orderly manner 1. Stiff, Slow and Rigid 2. Channels of communication are not perfect. 3. Org. distance, screening at various points and narrow route are the three bottlenecks in the flow of communication .
Top Level Middle Level Lower Level Lower Level Middle Level Lower Level Lower Level HORIZON TAL U P W A R D D O W N W A R D
Business communication

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Business communication

  • 3. DEFINITION ? It is in the form of official message and news that flow through recognized channels or routes formally laid by the organization. ? This communication may take place between a superior and subordinate, a subordinate and superior or among employees at same level or departmental managers.
  • 4. TYPES ? Vertical Communication 1. Downward communication 2. Upward communication ? Horizontal communication
  • 5. DOWNWARD COMMUNICATION ? The communication by top hierarchy with their subordinates is called downward communication. ? This communications includes orders, rules, information, policies, instructions etc.
  • 6. UPWARD COMMUNICATION ? This is quite the reverse of the downward communication. This flows from the subordinates to the superior. ? The subject matter of this communication includes suggestions, reactions, reports, complaints etc.
  • 7. HORIZONTAL COMMUNICATION ? This communication takes place who two individuals of the same level exchange information. ? Horizontal communication is used by the same level officers to solve the problems of similar nature and profit by experience of other people ? It includes information, requests, suggestions, mutual problems and coordination related information.
  • 8. ADVANTAGES DISADVANTAGES 1. Effective 2. Provide close contact between members 3. Control over the sub- ordinates in their responsibility. 4. Flow of essential information in an orderly manner 1. Stiff, Slow and Rigid 2. Channels of communication are not perfect. 3. Org. distance, screening at various points and narrow route are the three bottlenecks in the flow of communication .