Business Communication & Etiquette
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This module is designed on a basic understanding and training of Business Communication and Etiquette. It talks about do's and don'ts of official communication
Business Communication & Etiquette
- 2. Agenda What is Etiquette Difference between Social & Business Etiquette Why Business Etiquette The Importance of Introductions Important Business Etiquette Business Etiquette Postures
- 3. What is Etiquette Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.
- 4. Difference between Social & Business Etiquette Social Etiquette Marked by Courtesy Gender Plays Role Business Etiquette Marked by Hierarchy & Power Gender has no Role
- 5. Why business Etiquette? Differentiates you from others in a competitive business market Enables you to be confident in variety of settings with a variety of people Honors commitment to excellence and quality Modifies distracting behaviors and develops admired conduct Exhibits Professionalism and develop a polished image
- 6. The Importance of Introductions Gender Name Tags
- 7. Introductions Failing to introduce people in a business situation makes you look downright unprofessional. Always rise as mark of respect. Look into the eyes and smile Give a firm handshake
- 8. Some important business etiquettes are: Email Etiquette Telephone Etiquette Office Etiquette Meeting Etiquette Business card Etiquette Dress Etiquette Cubicle Etiquette Networking
- 9. Business Etiquette Postures Hand Shaking Positions Seating Positions
- 10. Any Questions?
- 11. Thank You!