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Business communication final

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Akanksha Singh
Akanksha Singh

This document discusses verbal and non-verbal communication. Verbal communication involves expressing thoughts through words, either spoken or written. Challenges can arise from misunderstandings due to word choice, perspectives, or opinions on language. Non-verbal communication conveys wordless messages through facial expressions, eye contact, gestures, posture, proximity, and paralinguistics. While words account for less than 10% of conveyed messages, non-verbal cues like body language may be more believable. Effective communication relies on both verbal and non-verbal elements.

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L/O/G/O Business Communication
Presented By... Geetanjali Bajpai Apoorva Saxena Asma Tahir Akanksha Singh(34) Akanksha Singh(35) Neha Malviya Course Instructor.. Prof.Shefali Bakshi
communication Communication Verbal Non- Verbal Speech Writing
Verbal communication An act of expressing your thoughts with words. Examples - speeches, face-to-face discussions, telephone conversations, voicemail, television, radio, recorded books and seminars, videos. Challenges - Misunderstandings can arise because of: ? Poor word choice, ? Differing perspectives ? Subjective opinions regarding acceptable language may result in breakdowns in communication.
Business communication final
EFFECTIVENESS OF VERBAL COMMUNICATION Informs. Clarifies Corrects Feedback Power Of Influence
NON VERBAL COMMUNICATION
introduction Nonverbal communication is process of communication through sending and receiving wordless messages. Non verbal commmunication can be used for three purposes: 1) Greetings 2) Specific Communication 3) Involuntary Nonverbal Communication
DIFFERENT FORMS OF COMMUNICATION 1 1 Facial Expressions 2 Eye Contact 3 Gestures 4 Posture and Body Orientation 5 Proximity 6 Paralinguistics
Business communication final
CONCLUSION The words we speak actually account for less than 10% of the message that we convey The person you are speaking to is more likely to believe the message your body is communicating For example: communication of an Infant
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Business communication final

  • 2. Presented By... Geetanjali Bajpai Apoorva Saxena Asma Tahir Akanksha Singh(34) Akanksha Singh(35) Neha Malviya Course Instructor.. Prof.Shefali Bakshi
  • 3. communication Communication Verbal Non- Verbal Speech Writing
  • 4. Verbal communication An act of expressing your thoughts with words. Examples - speeches, face-to-face discussions, telephone conversations, voicemail, television, radio, recorded books and seminars, videos. Challenges - Misunderstandings can arise because of: ? Poor word choice, ? Differing perspectives ? Subjective opinions regarding acceptable language may result in breakdowns in communication.
  • 6. EFFECTIVENESS OF VERBAL COMMUNICATION Informs. Clarifies Corrects Feedback Power Of Influence
  • 8. introduction Nonverbal communication is process of communication through sending and receiving wordless messages. Non verbal commmunication can be used for three purposes: 1) Greetings 2) Specific Communication 3) Involuntary Nonverbal Communication
  • 9. DIFFERENT FORMS OF COMMUNICATION 1 1 Facial Expressions 2 Eye Contact 3 Gestures 4 Posture and Body Orientation 5 Proximity 6 Paralinguistics
  • 11. CONCLUSION The words we speak actually account for less than 10% of the message that we convey The person you are speaking to is more likely to believe the message your body is communicating For example: communication of an Infant

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