際際滷

際際滷Share a Scribd company logo

Business Consulting Services S English

Download as PPT, PDF
S
sgenglish

The document summarizes business consulting services offered by Steve English to help businesses experiencing various issues. The services focus on improving management effectiveness, customer relationships, operations, and information technology efficiency. The consulting process involves understanding the business strategy, evaluating performance, and recommending improvements. A range of specific services are detailed in the document relating to areas such as strategic planning, marketing, sales, supply chain management, and software selection.

1 of 24
Downloaded 29 times
Business Consulting Services Steve English [email_address] 610-304-5469
Are you experiencing: Cash flow problems : customer receipts are dragging out and suppliers are pressing you for payments Changing customer expectations : customers are asking for more services - and more concessions Slow growth : sales are not growing as planned Rising costs : gross margins are tighter and reducing profits Inability to get at the information you need : data is not organized for analyzing quickly and competently Staffing concerns : Employee morale and motivation are down about the companys future prospects
How We Perform Our Services We gain an understanding of your business strategy and goals What are you intending to do? We evaluate your objectives and performance relative to your strategy and goals How are you doing? We consider your Stakeholders: Customers, Suppliers, Personnel, Public Opinion What do others think about your business We recommend and help implement improvements or changes What should you do better to achieve your strategy and goals?
What We Do: Business Consulting Services Customer Relationship Management CUSTOMERS Information Technology Efficiency SYSTEMS Operational Effectiveness PROCESSES Management Effectiveness PEOPLE RESULTS
Management Effectiveness Services Summary Management Analysis Strategic Business Plan Review & Development Turnaround Situations: Identify Requirements Facilitate Ownership Business Issues
Management Effectiveness Management Analysis Evaluate effectiveness of leadership, planning, execution, and teambuilding Recommend improvements and advise in implementing the initiatives
Management Effectiveness Review and Development of Strategic Plan Evaluate current plans applicability to current state and identify needed enhancements for aligning the plan to managements objectives If warranted, develop or revise the strategic plan in collaboration with management team and key employees / advisors
Management Effectiveness Turnaround Situations: Identify Requirements Evaluate companys effectiveness: Managements goals and objectives Human capital capabilities Marketability of products and services Relationships with customers, suppliers and lending agencies Operational efficiencies Available financial resources Identify turnaround recovery objectives and requirements If requested, participate in implementing recovery plans with the management team
Management Effectiveness Facilitate Ownership Business Issues Identify business and personal goals Generate ownership succession plan If warranted, advise and counsel ownership through steps to achieve desired results
Customer Relationship Management Services Summary Customer Service Assessments Marketing Plan Development Sales Management & Sales Rep Assessments Market Research and Analysis
Customer Relationship Management Customer Service Assessments Review and/or redefine customer service goals and objectives Evaluate management of operations, processes employed and effectiveness of personnel in achieving goals Recommend process improvements priorities, policies and procedures, training and tools
Customer Relationship Management Marketing Plan Development Assess industry characteristics, market positioning, customer requirements, current marketing plans and performance Collaborate on revising marketing plan: Research and recommend market opportunities with risks & rewards Assist in implementing marketing plan
Customer Relationship Management Sales Management & Sales Rep Assessments Identify companys sales goals and objectives: Evaluate effectiveness of sales function including evaluations of sales team members Determine improvement opportunities relative to market, customer base characteristics, sales objectives and resources available. Areas include: Voice of Customer priorities and orientation Management/staff training and development Process improvements, including technology tools
Customer Relationship Management Market Research and Analysis Define Current State and Future State market characteristics Evaluate key competitors on their strengths and weaknesses Determine opportunities to capitalize on competitive weaknesses and to reinforce corporate brand identity
Operational Effectiveness Services Summary Operations Assessments & Plans Supply Chain Management Assessments Sales Order Management Assessments RFID Education and Justification
Operational Effectiveness Operations Assessments & Plans Evaluate current production / service delivery and associated administrative processes Recommend and help implement process improvements using existing resources Recommend other resources (people, processes and technology) where necessary Manage or advise implementing improvements
Operational Effectiveness Supply Chain Management Assessments Evaluate SCM Processes: Planning: Forecasting, Production Planning, Procurement, Inventory Management Execution: Inventory Control: Warehouse Management, Work In Process and other Production/Distribution Sites Logistics (Inbound/Outbound) Recommend and implement improvements
Operational Effectiveness Sales Order Management Assessments Review Quote to Cash process cycle: Quoting and booking orders Processing and delivering orders Invoicing orders and getting paid timely Handling returns and credits Recommend improvements to process involving: People: training & utilization Process: task and handling changes Technology: better tools usage or new tools
Operational Effectiveness RFID Education and Justification Provide overview of RFID components and access to in-depth educational courses Determine business case justification based on customer requirements, operational capabilities, and technology requirements Assist in identifying suppliers and RFID service partners for implementing an RFID solution
Information Technology Efficiency Services Summary IT Strategy Assessments Organizational Assessments & Development Application Software Packages: Evaluations & Selections Implementation Support
Information Technology Efficiency IT Strategy Assessments Determine company business and technology requirements Evaluate effectiveness of system architecture, applications, communications, information security and other services relative to requirements
Information Technology Efficiency Organizational Assessments & Development Assess IT management and staffing competency relative to business and technology requirements Identify staffing and development needs Create development programs
Information Technology Efficiency Application Software Packages: Obtain or help define business system requirements Evaluations & selections of ERP packaged solutions for mid-sized and small businesses Implementation support of chosen solution Assist in defining business process improvements Assist in defining system hardware and software requirements
To Learn More CONTACT: Steve English [email_address] 610-304-5469

More Related Content

Business Consulting Services S English

  • 1. Business Consulting Services Steve English [email_address] 610-304-5469
  • 2. Are you experiencing: Cash flow problems : customer receipts are dragging out and suppliers are pressing you for payments Changing customer expectations : customers are asking for more services - and more concessions Slow growth : sales are not growing as planned Rising costs : gross margins are tighter and reducing profits Inability to get at the information you need : data is not organized for analyzing quickly and competently Staffing concerns : Employee morale and motivation are down about the companys future prospects
  • 3. How We Perform Our Services We gain an understanding of your business strategy and goals What are you intending to do? We evaluate your objectives and performance relative to your strategy and goals How are you doing? We consider your Stakeholders: Customers, Suppliers, Personnel, Public Opinion What do others think about your business We recommend and help implement improvements or changes What should you do better to achieve your strategy and goals?
  • 4. What We Do: Business Consulting Services Customer Relationship Management CUSTOMERS Information Technology Efficiency SYSTEMS Operational Effectiveness PROCESSES Management Effectiveness PEOPLE RESULTS
  • 5. Management Effectiveness Services Summary Management Analysis Strategic Business Plan Review & Development Turnaround Situations: Identify Requirements Facilitate Ownership Business Issues
  • 6. Management Effectiveness Management Analysis Evaluate effectiveness of leadership, planning, execution, and teambuilding Recommend improvements and advise in implementing the initiatives
  • 7. Management Effectiveness Review and Development of Strategic Plan Evaluate current plans applicability to current state and identify needed enhancements for aligning the plan to managements objectives If warranted, develop or revise the strategic plan in collaboration with management team and key employees / advisors
  • 8. Management Effectiveness Turnaround Situations: Identify Requirements Evaluate companys effectiveness: Managements goals and objectives Human capital capabilities Marketability of products and services Relationships with customers, suppliers and lending agencies Operational efficiencies Available financial resources Identify turnaround recovery objectives and requirements If requested, participate in implementing recovery plans with the management team
  • 9. Management Effectiveness Facilitate Ownership Business Issues Identify business and personal goals Generate ownership succession plan If warranted, advise and counsel ownership through steps to achieve desired results
  • 10. Customer Relationship Management Services Summary Customer Service Assessments Marketing Plan Development Sales Management & Sales Rep Assessments Market Research and Analysis
  • 11. Customer Relationship Management Customer Service Assessments Review and/or redefine customer service goals and objectives Evaluate management of operations, processes employed and effectiveness of personnel in achieving goals Recommend process improvements priorities, policies and procedures, training and tools
  • 12. Customer Relationship Management Marketing Plan Development Assess industry characteristics, market positioning, customer requirements, current marketing plans and performance Collaborate on revising marketing plan: Research and recommend market opportunities with risks & rewards Assist in implementing marketing plan
  • 13. Customer Relationship Management Sales Management & Sales Rep Assessments Identify companys sales goals and objectives: Evaluate effectiveness of sales function including evaluations of sales team members Determine improvement opportunities relative to market, customer base characteristics, sales objectives and resources available. Areas include: Voice of Customer priorities and orientation Management/staff training and development Process improvements, including technology tools
  • 14. Customer Relationship Management Market Research and Analysis Define Current State and Future State market characteristics Evaluate key competitors on their strengths and weaknesses Determine opportunities to capitalize on competitive weaknesses and to reinforce corporate brand identity
  • 15. Operational Effectiveness Services Summary Operations Assessments & Plans Supply Chain Management Assessments Sales Order Management Assessments RFID Education and Justification
  • 16. Operational Effectiveness Operations Assessments & Plans Evaluate current production / service delivery and associated administrative processes Recommend and help implement process improvements using existing resources Recommend other resources (people, processes and technology) where necessary Manage or advise implementing improvements
  • 17. Operational Effectiveness Supply Chain Management Assessments Evaluate SCM Processes: Planning: Forecasting, Production Planning, Procurement, Inventory Management Execution: Inventory Control: Warehouse Management, Work In Process and other Production/Distribution Sites Logistics (Inbound/Outbound) Recommend and implement improvements
  • 18. Operational Effectiveness Sales Order Management Assessments Review Quote to Cash process cycle: Quoting and booking orders Processing and delivering orders Invoicing orders and getting paid timely Handling returns and credits Recommend improvements to process involving: People: training & utilization Process: task and handling changes Technology: better tools usage or new tools
  • 19. Operational Effectiveness RFID Education and Justification Provide overview of RFID components and access to in-depth educational courses Determine business case justification based on customer requirements, operational capabilities, and technology requirements Assist in identifying suppliers and RFID service partners for implementing an RFID solution
  • 20. Information Technology Efficiency Services Summary IT Strategy Assessments Organizational Assessments & Development Application Software Packages: Evaluations & Selections Implementation Support
  • 21. Information Technology Efficiency IT Strategy Assessments Determine company business and technology requirements Evaluate effectiveness of system architecture, applications, communications, information security and other services relative to requirements
  • 22. Information Technology Efficiency Organizational Assessments & Development Assess IT management and staffing competency relative to business and technology requirements Identify staffing and development needs Create development programs
  • 23. Information Technology Efficiency Application Software Packages: Obtain or help define business system requirements Evaluations & selections of ERP packaged solutions for mid-sized and small businesses Implementation support of chosen solution Assist in defining business process improvements Assist in defining system hardware and software requirements
  • 24. To Learn More CONTACT: Steve English [email_address] 610-304-5469