Business Etiquette
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The document discusses the importance of business etiquette, which includes respectful communication and behavior in the workplace. It emphasizes the role of non-verbal communication, such as body language and facial expressions, in conveying messages and discusses the significance of appropriate dress and grooming. Additionally, it outlines essential phone etiquette and general office behavior tips for fostering a positive work environment.
Business Etiquette
- 2. When in Rome, do as the Romans do
- 3. Etiquette is code that governs the expectations of social behavior, according to the contemporary conventional norm within the society. Definition: It is conducting yourself respectfully and courteously in the office or workplace-first impressions are important! You are the ambassador/s of the business. Etiquette is dependent on culture; what is excellent in one society may shock another.
- 4. The etiquette of business is the set of written and unwritten rules of conduct that make social interactions run more smoothly.
- 5. It implies to how do you interact in your office, with your co-workers, your behavior and your attitude in the workplace
- 6. Body Language speaks louder than words Body language is nonverbal communication that involves body movement. Body language alone comprises of 55% of total communication whereas spoken words comprise of 7% and tone of voice comprise 38%.
- 7. Gesture A movement of part of the body, especially a hand or the head, to express an idea or meaning. Gesture of a person convey much more than what he speaks
- 8. Waving of hand to indicate good bye or draw the attention of a person
- 9. Shaking Hands display the friendship
- 11. Shrugging of shoulders indicates indifference & unconcern
- 13. Thumbs up sign indicates wishing Good Luck
- 14. Pointing index finger indicates allegation or charge
- 15. Posture The position in which someone holds their body when standing or sitting. Means an attitude or position of body Each movement of body has expressive & defensive functions. The way, in which we sit or stand, walk in walk out tells a lot about us. A good posture indicates confident attitude.
- 17. Upright posture, open arms, and a genuine smile convey ease and confidence.
- 20. Evaluating what your own posture says about you To determine what your own posture reveals about your self-image or mood, follow these steps: 1. Stand in front of a full length mirror and take a good, long look at yourself. 2. Turn away for a moment. This time decide how you want to be perceived.(Dominant, submissive, bored, angry, surprised?) 3. Turn back towards the mirror, having adopted the image you want to portray.
- 21. Facial Expression All facial organs on human face indicates facially expressive message. These are hair, forehead, eyebrows, eyes, mouth, chin, nose, lips, ears, teethe, tongue etc. Facial expressions comes naturally hence it is beyond the control of speaker.
- 22. A Smile expresses friendliness & affection
- 23. Raised eyebrows convey surprise
- 24. Furrowed forehead expresses worries & anxiety
- 25. Frown shows dislike or suspicion
- 26. A genuine smile pulls back both the mouth and the eyes.
- 27. Insincere people use only their mouths when smiling
- 28. A fearful persons face is tense
- 30. The sideways glance away from you can indicate a lack of interest.
- 31. Raising the brows and lowering the lids shows a promise of things to come
- 33. More Body Language Examples and Their Meaning Arms Crossed in front of the Chest This is one of the body language examples that indicate that one is being defensive. The body language meaning of crossed arms may also show disagreement with opinions and actions of other people with whom you are communicating.
- 34. Biting of nails Nail biting demonstrates nervousness, stress, or insecurity. Many people bite nails without realizing they have the habit. Hand on cheek This body language example indicates that one is lost in thought, maybe considering something. When your hand is on your cheek and your brows are furrowed you may be in deep concentration.
- 35. Finger tapping or drumming This action demonstrates that one is growing tried or impatient while waiting. Touching the nose Touching or rubbing the nose signifies disbelief, rejection, or lying about something.
- 36. Prisk rubbing of the hands This may show that the hands are cold, which may mean that one is excited about something, or waiting eagerly. Placing Finger tips together This is called steepling, or placing fingertips together to demonstrate control or authority. Open
- 38. Cradling for comfort Fig Leaf position: Looking secureCrossed arms and thumbs up
- 39. Dress Appearance
- 40. The kind of dress we use & the way in which we groom ourselves shows our status & attitude. We influenced how others look & clothes they wear Physical attractiveness plays an important role in our assessment of people. Persons dress & physical appearance conveys great deal of information about him
- 42. Women, in particular, believed that dressing the part was a vital factor in attaining success: 53% of them felt aspiring female execs needed to toe a very conservative line, avoiding flashy make-up, plunging necklines, too-short or too- tight skirts, and long fingernails exactly the sort of sartorial no-nos UBS spelled out. Indeed, half the women surveyed and 37% of the men considered appearance and EP to be intrinsically linked; they understood that if you dont look the part of a leader, youre not likely to be given the role.
- 43. Business Clothing Essentials People will ask me, Can I wear this outfit? My answer is, I dont know unless you have paid attention to the FACS. F stands for fit A stands for accessories C stands for color S stands for style
- 44. F stands for fit: Your clothing needs to fit properly. You can spend a fortune on an item, but if it is too big or too small, it isnt going to look good. One man bought shirts a size larger in order to have a fitted neck. But there was all this extra fabric hanging at his sides. He looked like he was wearing his big brothers shirt
- 45. Gents Ladies A stands for accessories: You need good quality accessories that complete your outfit without overpowering it. They are the finishing touches for your clothes, and they can be a good way to add color to your outfits. All accessories should be of good quality and in good condition.
- 46. C stands for color: Pay attention to your color choices. Darker colors usually convey a stronger impression than lighter ones. Lighter colors may not be as powerful, but they can be very appropriate, especially in warmer climates.
- 47. S stands for style: Clothing styles can range from very formal to very informal. You generally want to be at the same level, or one step above the level, of the people with whom you are interacting. It builds your credibility
- 49. The Etiquette of Talking to Your Phone Be considerate of others. This is the main etiquette suggestion to keep in mind, and of course, it is applicable to all types of phones. When you are in public, you are sharing space with others, and your use of your phone should never disturb others. People sometimes forget where they are, or they dont pay attention to their surroundings.
- 50. Dont keep trying. If Siri doesnt understand your request, try alternative wording. Simply talking louder wont change her response. After two or three failed attempts, use the Internet. Dont yell. Use a quiet, conversational voice. Barking commands to a phone in public is disruptive and annoying to others. Respect quiet zones. If talking on your phone is not allowed, neither is talking to your phone.
- 51. What you must not to do Dont try and find the best friends among your colleagues. Dont try and get up, close and personal with your boss. Dont try and seek audience from the next cubicle when talking on the phone. Dont keep ringtones of your mobile very loud when at work. Dont peep over your colleagues shoulders to read their emails. Dont entertain jokes that have sexual overtones. Dont comment on peoples sense of dressing. Dont try and seek unnecessary attention by constantly talking about your achievements.
- 52. What you must do 1. Do reply to office mails and try to use lower cases while typing as bold letters signify a scream. 2. Do keep you voice low while talking. 3. If you have a problem that may force you to stay away from work, keep your boss in the loop. 4. Do congratulate a colleague on his/her achievements even if you do not approve of his/her ways. 5. Do not forget to shut you mobile phone during meetings.
- 53. Tips on office etiquette Brrring, brrring Ringtone may irritate others Empathy
- 54. Monitor your speaking volume
- 56. Be tidy in the kitchen
- 57. Stay home with the sniffles
- 58. Avoid taking part in office gossip
- 60. Ask before borrowing Be on time
- 61. Dont be a whiner Dont party like a rock star
- 62. Be mindful of others needing the printer Keep your music to yourself
- 63. Do recover gracefully 1. Address the issue directly and dont ignore it or try to cover it up. 2. Apologize to the appropriate individuals and acknowledge that you made a mistake. 3. Make any necessary amends or take any action needed to remedy the situation. 4. Learn from your mistake and dont repeat it again.
- 64. Top 6 ways graciously meet and greet people in your office 1. Stand up whenever you meet or greet someone. 2. Smile 3. Make eye contact 4. Proper introduction 5. Handshake 6. Pay attention to names of people whom we meet.
- 65. Thank Q