Business health indicators
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A presentation for The Summit Business Talk, a community of entrepreneurs in Mawar Sharon Church (Surabaya, Indonesia) -- dated February 22, 2017.
![How did you discover [the product]?
How would you feel if you could no longer use
[the product]?
What would you like to use as an alternative if
[the product] were no longer available?
What is the primary bene鍖t that you have
received from [the product]?
Have you recommended [the product] to
others?
ASK YOUR CUSTOMERS
1.
2.
3.
4.
5.](https://image.slidesharecdn.com/businesshealthindicators-170926055730/85/Business-health-indicators-8-320.jpg)
Business health indicators
- 2. HOW MANY NEW CUSTOMERS CAN YOU ACQUIRE IN A MONTH?1
- 3. HOW MANY REPEAT CUSTOMERS DO YOU HAVE?2
- 4. STAGES OF CUSTOMER LOYALTY
- 5. HOW MANY CUSTOMERS HAVE RECOMMENDED YOU TO NEW PROSPECTS?3
- 7. HOW MANY CUSTOMERS WOULD BE VERY DISAPPOINTED IF YOUR BUSINESS NO LONGER EXISTS? 4
- 8. How did you discover [the product]? How would you feel if you could no longer use [the product]? What would you like to use as an alternative if [the product] were no longer available? What is the primary bene鍖t that you have received from [the product]? Have you recommended [the product] to others? ASK YOUR CUSTOMERS 1. 2. 3. 4. 5.
- 9. HOW MANY CUSTOMERS CAN YOU SWITCH IN A MONTH?5
- 10. HOW MANY OF YOUR CUSTOMERS HAVE SWITCHED TO YOUR COMPETITORS?5
- 11. HOW MANY CUSTOMERS HAVE YOU TALKED TO IN THE PAST MONTH?6
- 12. Customer is the source for information, inspiration, and innovation. - Ciputra
- 13. HOW MANY ADVISORS DO YOU HAVE FOR YOUR BUSINESS?7
- 14. KEY INDIVIDUALS
- 15. Where there is no guidance, a people falls, but in an abundance of counselors there is safety. Proverbs 11:14 (ESV)
- 16. HOW LONG DO YOU (WANT) THINK YOUR BUSINESS (TO) WILL LAST?8
- 17. HOW MANY INNOVATIONS HAVE YOU PERFORMED IN THE LAST 6 MONTHS?9
- 18. HOW MUCH DO YOU LOVE YOUR BUSINESS?10
- 19. Do you see a man skillful in his work? He will stand before kings; he will not stand before obscure men. Proverbs 22:29 (ESV)