BUSINESS_ENGLISH_TRAINING.pdf
- 1. BUSINESS ENGLISH Prepared By Darchaini Rajagopal
- 2. EXPERIENCE Ms.Darchaini @ Mrs.Bala has a passion in teaching English and is a dedicated educator. English is her first language and ergo has excellent written and communication skills. She graduated with a First Class Honours Degree (B.Ed.TESL), which was converted to a scholarship by the Malaysian government. She started her career as an English Lecturer in 2009 and went on to pursue her Masters in Education-Teaching English as a Second Language (TESL) at University Putra Malaysia (UPM). She has taught on various courses such as Presentation Skills, Public Speaking, Business Communications Skills, Communicative English, etc. to learners from more than 50 countries at Limkokwing University of Creative Technology with a wide range of abilities and backgrounds. The next stage of her career was in teacher training where she was involved in creating an English module in line with the requirements of the University of Hertfordshire, UK and Malaysian Quality Assurance (MQA). She trained pre-service and in-service Malaysian school English teachers during her service at Kirkby International College. In addition, she was also involved in corporate training for companies such as HSBC. She is currently a freelance lecturer and trainer, known for her commendable interpersonal skills and engaging, fun training sessions/classes. DARCHAINI RAJAGOPAL Masters in Education-Teaching English as a Second Language Bachelor in Education-TESL It is the supreme art of the teacher to awaken joy in creative expression and knowledge Albert Einstein
- 3. BUSINESS ENGLISH SKILLS (2-DAY WORKSHOP) COMMUNICATING WITH CONFIDENCE (2-DAY WORKSHOP) PRESENTATION SKILLS WORKSHOPS (3 LEVELS) (2-DAY WORKSHOP PER LEVEL) PUBLIC SPEAKING WORKSHOPS (3 LEVELS) (2-DAY WORKSHOP PER LEVEL) BUSINESS WRITING ESSENTIALS (2-DAY WORKSHOP) EMAIL & LETTER WRITING WORKSHOP (2-DAY WORKSHOP) PROPOSAL WRITING WORKSHOP (2-DAY WORKSHOP) BUSINESS GRAMMAR HIGHLIGHTS (3 LEVELS) (2-DAY WORKSHOP PER LEVEL) Level 1 Level 2 Level 3 Prepared By Darchaini Rajagopal
- 4. HIGHLIGHTS Email & Letter Writing Proposal Writing GRAMMAR AND VOCABULARY Successful Presentation Skills (Level 1, 2, 3) Public Speaking (Level 1, 2, 3) ORAL BUSINESS COMMUNICATION Foundation in Grammar Refining Grammar Advanced Grammar WRITTEN BUSINESS COMMUNICATION Prepared By Darchaini Rajagopal
- 5. PRESENTATION SKILLS LEVEL 1 2 DAYS BASIC PRESENTATION SKILLS LEVEL 2 2 DAYS EFFECTIVE PRESENTATION SKILLS LEVEL 3 2 DAYS ADVANCED PRESENTATION SKILLS Prepared By Darchaini Rajagopal
- 6. PUBLIC SPEAKING SKILLS LEVEL 1 2 DAYS ESSENTIAL PUBLIC SPEAKING SKILLS LEVEL 2 2 DAYS EFFECTIVE PUBLIC SPEAKING LEVEL 3 2 DAYS ADVANCED PUBLIC SPEAKING Prepared By Darchaini Rajagopal
- 7. BUSINESS GRAMMAR HIGHLIGHTS LEVEL 1 2 DYAS FOUNDATION IN GRAMMAR LEVEL 2 2 DAYS REFINING GRAMMAR LEVEL 3 2 DAYS ADVANCED GRAMMAR Prepared By Darchaini Rajagopal
- 8. Self Introduction: Role and Responsibilities The Essence Of Business Communication Grammatical Highlights Internal/External stakeholders communications Telephoning and e-mails Business English Skills 2-DAY WORKSHOP * Sample of Standard Course Content without client-specific modifications Prepared By Darchaini Rajagopal
- 9. Communicating Styles: Understanding your communication style Recognising different communication styles Communicating effectively with others 2-DAY WORKSHOP: COMMUNICATING WITH CONFIDENCE Barriers to Communication: Identifying common barriers Overcoming communication barriers Responding to people under pressure Communicating with Impact: Understanding the nature of communication Communicating a positive image Creating clear message You and your voice: Elements of the voice Volume, pace, pausing and emphasis Listening: Active Listening Being empathetic Responding to people under pressure Prepared By Darchaini Rajagopal
- 10. Propose Outcome WIIFM Whats the purpose? How can you measure success? Whats in it for your audience? Your Material Structuring a presentation logically Brainstorming content Opening effectively Closing memorably Visual Delivery PowerPoint-worst and best practice Body language Vocal Delivery Pace and pausing Intonation, pitch and volume Emphasising key words Matching voice with body language Fine Tuning Your Language Signalling transitions Asking questions Packaging information into three Emphasising contrasts Handling interruptions 2-DAY WORKSHOP:BASIC PRESENTATION SKILLS Course Outline: Prepared By Darchaini Rajagopal
- 11. Target Audience & Confidence Building Theme and content planning Speaking style (voice, tone, pace) Non-Verbal Communication Visual Aids 2-Day Workshop: Effective Presentation Skills * Sample of Standard Course Content without client-specific modifications Prepared By Darchaini Rajagopal
- 12. Introduction Making presentations powerful Assessing presenters in action Setting personal goals Becoming a powerful presenter Overcoming nerves Building confidence Creating a connection Planning your message Identifying your theme Organising your ideas Storyboarding your content Engaging your audience Storytelling effectively Communicating with impact Harnessing the right media Staying flexible but focused Reacting to problems Handling interruptions Handling difficult questions 2-DAY WORKSHOP: ADVANCED PRESENTATION SKILLS Prepared By Darchaini Rajagopal
- 13. Complete Purpose: why are you writing? Reader: what do you know about your reader? Action: what do you want your reader to do? Using a planning diagram Clear Being specific Paragraphing and linking Structuring information logically Designing an attractive layout Correct Identifying common language errors Understanding sentence structure Courteous Building relationships Adopting a reader friendly tone Concise Using short, familiar words Avoiding repetition and redundancy Summary Checking your work * Sample of Standard Course Content without client-specific modifications 2-DAY WORKSHOP: BUSINESS WRITING ESSENTIALS Prepared By Darchaini Rajagopal
- 14. Layout & Formatting Writing Style (flow, voice, tone, persuasion) E-mail / Letter etiquette Grammar, vocabulary, syntax 2-Day Workshop: Email / Letter Writing * Sample of Standard Course Content without client-specific modifications Prepared By Darchaini Rajagopal
- 15. Introduction and parts of speech Grammar quiz and parts of speech Present and Past Tenses Improving accuracy of using different present and past tenses Putting tenses together Questions How correct are my questions? Using questions to network and interview in a business context Nouns, Quantifiers and Articles Countable and uncountable nouns What is a quantifier? Using articles correctly Prepositions and Collocations Accurate use of prepositions Malaysian or Standard English? 2-DAY WORKSHOP: BUSINESS GRAMMAR HIGHLIGHTS * Sample of Standard Course Content without client-specific modifications Prepared By Darchaini Rajagopal
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