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BuyCo - Alteo Case Study: How a cloud platform empower supply chain managers and professionals

Joseph Curto
Joseph Curto

Learn how BuyCo improves supply chain team collaboration and customer satisfaction. BuyCo is a single cloud platform that automates and streamlines container shipping. BuyCo provides supply chain managers and professional with a unique set of tools to better collaborate, share documents, get exceptions alerts, track containers and get relevant DATA on container shipping operations. Global brands, like Renault, Michelin, Saint Gobin, Soufflet, Eramet, Alteo, Alpi Wood already trust our technology to manage the container shipping operations.

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CaseStudy ALTEO Optimize Shipping Container Management by to better serve the final customer and increase satisfaction
How Alteo managed to reduce emails by 80% & increase their customer service productivity by 25% ALTEO by
The Company With a revenue of 220 M, Alteo is todays worldwide leading producer of specialty alumina. Located in France, Alteo has a global vision, with 72% of their revenue coming from exports from their 600 customers in 55 different countries. To learn more about Alteo, visit: https://www.alteo-alumina.com ALTEO by
The challenge Alteo has made shipping visibility and customer satisfaction their top priorities. Alteo called on BuyCo to: BuyCos digital collaborative platform allows us to make faster and more reliable decisions since we all share the latest information and stay on the same page. We are also able to answer our customers quickly which contributes to better satisfaction. ALTEO > > > by Frederic Buch竪re Alteo Customer Service Director Improve their customer service Enhance their transportation management Automate administrative & repetitive tasks Create a single ecosystem to share & archive documents Collect relevant data Create KPIs to measure the performance of their logistics partners > > >
> Automation With BuyCo, Alteo started to use shipment templates management to increase their teams productivity with standardization and automation. By doing so, Alteo's logistics team got rid of repetitive, time-consuming tasks and can now focus on more important work to better serve their customers. Data is entered just once (shipping instructions, bookings, ), so Alteo also minimizes human mistakes. > Booking and automated tracking Alteo benefits from the direct EDI connection to the shipping lines with direct information of the scheduled vessels, and tracking info for any ongoing shipment. > Customer service Via a real time automated tracking, Alteo is now able to inform their customers on the delivery status of their cargo. How BuyCo helped by ALTEO Vanessa Gimenez Alteo Buying Service Manager
> Transportation plan management BuyCo allowed Alteo to have a one overall view of the shipments and by doing so, Alteo logistics professionals easily manage occurring events through the alerts and deviation information automatically provided to them. > Shared workspace Alteo now uses the BuyCo collaborative feature to better coordinate shipping operations. In the common shared workspace, Alteo can update documents and get real-time status notifications about shipments. Alteo privileges their customers in allowing them to get information, documents, shipping operation history and archives in one single place. > DATA & KPIs BuyCo allowed Alteo to collect relevant data to better drive their container shipping operations and strategy. The challenge is providing info on time. BuyCo helped us improve our customer satisfaction because our customers can now find everything they need in the same place: updates, documents, and archives. How BuyCo helped by ALTEO Frederic Buch竪re Alteo Customer Service Director
The Results & Future Plans After BuyCos implementation and with slight changes to organization, Alteo achieved the following goals: ALTEO by > 80% reduction of emails > 25% of gains in productivity and time saved > 100% of the transportation plan completed BuyCo and Alteo continue to collaborate to bring the latest technologies to the market in order to optimize shipping operations, and thus, increase customer satisfaction.
To learn more BuyCo uses latest technologies to make global supply chains more efficient, resilient, transparent and less costly. Learn how our cloud-based Shipping Management Platform brings greater control, more effective operations and permanent improvement for your supply chain. Click here to get a demo of our solution Or Contact us at: REQUEST A DEMO +33 624351935 www.buyco.co

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BuyCo - Alteo Case Study: How a cloud platform empower supply chain managers and professionals

  • 1. CaseStudy ALTEO Optimize Shipping Container Management by to better serve the final customer and increase satisfaction
  • 2. How Alteo managed to reduce emails by 80% & increase their customer service productivity by 25% ALTEO by
  • 3. The Company With a revenue of 220 M, Alteo is todays worldwide leading producer of specialty alumina. Located in France, Alteo has a global vision, with 72% of their revenue coming from exports from their 600 customers in 55 different countries. To learn more about Alteo, visit: https://www.alteo-alumina.com ALTEO by
  • 4. The challenge Alteo has made shipping visibility and customer satisfaction their top priorities. Alteo called on BuyCo to: BuyCos digital collaborative platform allows us to make faster and more reliable decisions since we all share the latest information and stay on the same page. We are also able to answer our customers quickly which contributes to better satisfaction. ALTEO > > > by Frederic Buch竪re Alteo Customer Service Director Improve their customer service Enhance their transportation management Automate administrative & repetitive tasks Create a single ecosystem to share & archive documents Collect relevant data Create KPIs to measure the performance of their logistics partners > > >
  • 5. > Automation With BuyCo, Alteo started to use shipment templates management to increase their teams productivity with standardization and automation. By doing so, Alteo's logistics team got rid of repetitive, time-consuming tasks and can now focus on more important work to better serve their customers. Data is entered just once (shipping instructions, bookings, ), so Alteo also minimizes human mistakes. > Booking and automated tracking Alteo benefits from the direct EDI connection to the shipping lines with direct information of the scheduled vessels, and tracking info for any ongoing shipment. > Customer service Via a real time automated tracking, Alteo is now able to inform their customers on the delivery status of their cargo. How BuyCo helped by ALTEO Vanessa Gimenez Alteo Buying Service Manager
  • 6. > Transportation plan management BuyCo allowed Alteo to have a one overall view of the shipments and by doing so, Alteo logistics professionals easily manage occurring events through the alerts and deviation information automatically provided to them. > Shared workspace Alteo now uses the BuyCo collaborative feature to better coordinate shipping operations. In the common shared workspace, Alteo can update documents and get real-time status notifications about shipments. Alteo privileges their customers in allowing them to get information, documents, shipping operation history and archives in one single place. > DATA & KPIs BuyCo allowed Alteo to collect relevant data to better drive their container shipping operations and strategy. The challenge is providing info on time. BuyCo helped us improve our customer satisfaction because our customers can now find everything they need in the same place: updates, documents, and archives. How BuyCo helped by ALTEO Frederic Buch竪re Alteo Customer Service Director
  • 7. The Results & Future Plans After BuyCos implementation and with slight changes to organization, Alteo achieved the following goals: ALTEO by > 80% reduction of emails > 25% of gains in productivity and time saved > 100% of the transportation plan completed BuyCo and Alteo continue to collaborate to bring the latest technologies to the market in order to optimize shipping operations, and thus, increase customer satisfaction.
  • 8. To learn more BuyCo uses latest technologies to make global supply chains more efficient, resilient, transparent and less costly. Learn how our cloud-based Shipping Management Platform brings greater control, more effective operations and permanent improvement for your supply chain. Click here to get a demo of our solution Or Contact us at: REQUEST A DEMO +33 624351935 www.buyco.co