C9 Comp Pres V Oct2011
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The Cloud Nine Group provides management consultancy, coaching, training and customer management services. They specialize in implementing and maintaining management systems for multinational companies. Their services include ISO standards, risk management, automotive consulting, sustainability certifications, leadership coaching, and e-learning programs. They also manage customer service operations for automotive companies.
C9 Comp Pres V Oct2011
- 2. Cloud Nine Group Business Development Finance & Administration www.c9-group.com
- 3. CLOUD NINE MC Automotive Management Systems Sustainability C9 ACADEMY C9 COACHING www.c9-group.com
- 4. Management Consultancy Management Systems We support multinational companies (and SMEs) during design, implementation and maintenance of usable management systems. We focus on operational, commercial, safety & environmental risks (risk management). We have senior experts on board who are specialized in the following standards: ISO9001, ISO14001, OHSAS18001, EN/AS9100,VCA*(*), SQAS, EFQM, ISO22000, ISO27001, ISO28000, ISO31000, ISO26000, ISO16000, IIP, www.c9-group.com
- 5. Management Consultancy Automotive Our team of automotive consultants supports motor-, car- and truck distributors in optimising their performance. This team also performs (compliance)audits on dealer networks. www.c9-group.com
- 6. Management Consultancy Sustainability Since 2010 we have developed a special FSC support group. This group helps customers to achieve and maintain their FSC certification. Cloud Nine bvba acts as Group Manager in this FSC certification scheme. Cloud Nine bvba is member of the FSC-company group. www.c9-group.com
- 7. Management Consultancy Sustainability Coming soon! www.c9-group.com
- 8. Management Consultancy Sustainability VIBE (audits) Febelgra (CO2 - tool audits) www.c9-group.com
- 9. Coaching We deliver personal coaching services towards employees and (top)management. We help people to become a better team member. We help (top)management to develop themselves into top-class professionals Since 2009 we are certified to use the model. www.c9-group.com
- 10. Academy A business unit of the C9 group providing a premium blended training concept combining the advantages of e-learning and workshops. C9 Academy is powered by iLearnPro, a state-of-the-art application, which enables us to deliver a secure and stable e-learning solution towards our customers. www.c9-group.com
- 11. Academy Training programs: ISO9001 ISO14001 OHSAS18001 Internal Audit (ISO19011) Customer Service Sales & Business Development Leadership (4 days) Basic Project Management Social Media www.c9-group.com
- 12. Academy E Learning modules (via iCertPro) ISO9001 ISO14001 OHSAS18001 ISO19011 Transactional Sales www.c9-group.com
- 13. Some of our customers www.c9-group.com
- 14. CLOUD NINE CMS FRONT OFFICE CLOUD NINE CMS BACK OFFICE CLOUD NINE CMS CPS www.c9-group.com
- 15. Customer Management Services Since Jan 1st 2009, Cloud Nine took over the management of the Customer Service at Renault Belgium Luxemburg. Experienced experts with a passionate FOCUS on RESULTS is the secret of the success of this business unit. April 2011: foundation of C9 CMS bvba www.c9-group.com
- 16. Front Office Treatment of questions related to product/service of our customer. First line treatment of complaints (forwarding to Back Office). Support of marketing campaigns (outbound). Transforming questions into LEADS. Other services related to communication with customers: brochures handling; special projects (ea recall); Crisis support; www.c9-group.com
- 17. Back Office Management of complaints. Management of budgets. Negotiation with internal- & external parties (@ customers). Analyses of data & propose improvement opportunities towards our customer. www.c9-group.com
- 18. CPS CUSTOMER PERCEPTION SURVEY Measure customer perception objectively. Output is usable to set-up action plans (corrective- and/or pro-active actions) towards: Sales departments; Operational departments; Quality Management (ISO9001); General Management; www.c9-group.com
- 19. Learning Management iLearnPro EKP iCertPro E Learning Development Communication Platform (iWikiPro) www.c9-group.com
- 20. iLearnPro / EKP ur Learning Management Solutions help you to: anage your trainings upport your talent management se E-learning for all of your users n a stable and extremely user friendly environment. www.c9-group.com
- 21. iLearnPro / EKP Self Paced 遜 Time Personalized Anywhere Anytime Leverage Cost effective www.c9-group.com
- 22. iCertPro oes your company wants to qualify partners, subcontractors, free lancers, because: ou want to decrease your liability; ou want to be sure that everyone got the same information; UT, you do not want to burden your own people too much www.c9-group.com
- 23. iCertPro CLIENT OVA Target group x Step 01: Step 02: PURCHASE INVITE Target group y SUBCONTRACTOR www.c9-group.com
- 24. E Learning Development www.c9-group.com
- 25. iWikiPro www.c9-group.com
- 26. Some of our customers www.c9-group.com
- 27. Thank you ! www.c9-group.com
Editor's Notes
- #3: Logo C9 MC of MCC toevoegen (ipv logo C9 voor consultancy)
- #5: Zinnen vertalen in bullet points
- #6: Zinnen vertalen in bullet points
- #7: Zinnen vertalen in bullet points
- #10: Bullet points + andere type coaching (niet alleen Insights)
- #14: Ondertussen is onze klantenportefeuille een beetje groter geworden
- #17: Definitie (bullets)
- #21: Bullets met functionaliteiten
- #23: Lay out
- #27: Ondertussen is onze klantenportefeuille een beetje groter geworden