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CAF CV
- 1. CHARLENE FABRIGARAS MERCADO CONTACT DETAILS: Mobile Number: +639178941222 Address: Lot 4, Blk 9, Saphire St., Villa Nicasia I, Tanzang Luma VI, Imus, Cavite Email Address: cafabrigaras@gmail.com CAREER OBJECTIVE: Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. PROFESSIONAL EXPERIENCE: Company: Pro-Excel Property Managers, Incorporated 3rd Floor, IT convergence Building, Filinvest City, Alabang, Muntinlupa City Position: Building Manager Job Description: From-To: May 16, 2016 up to present  Manage and increase the effectiveness and efficiency of the support services related to - Occupant and visitor safety; Maintenance and repair; Housekeeping and landscape; Security and fire prevention systems.  Perform preventative and predictive maintenance on buildings and facilities  Conduct routine, non-licensed inspections of facilities including fire equipment and boilers  Ensure fire protection equipment is properly maintained and up to date  Perform routine maintenance and minor repairs to buildings and facilities including carpentry and painting  Coordinate licensed inspections as required  Coordinate major maintenance and repairs as required to mechanical systems, boilers and generators  Advise the Community Works Foreman of required major repairs or replacements  Ensure the safety and protection of buildings including ensuring doorways are not blocked and that buildings and facilities are locked when not in use  Assist with administrative duties related to building maintenance main Activities o Assist in preparing preventative and predictive maintenance schedules o Assist in the preparation of capital and operating budgets o Maintain inventory control over equipment and supplies o Assist in ordering replacement equipment and supplies o Assist in risk management activities o Maintain building maintenance logs and records o Maintain building maintenance computer systems PROFESSIONAL EXPERIENCE: Company: One Outsource Direct Corporation 4th Floor Heart Tower Bldg., Valero St. Salcedo Village, Makati City Position: QA, Training and Operation Manager Job Description: From-To: September 2012 – May 15, 2016  Improve the operational systems, processes and policies in support of organizations mission – specifically, support better management reporting, information flow and management, business process and organizational planning.
- 2.  Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.  Play a significant role in long-term planning, including an initiative geared toward operational excellence.  Oversee overall financial management, planning, systems and controls.  Development of individual program budgets  Regular meetings with Executive Director around fiscal planning.  Design effective quality and training programs.  Lead calibration sessions as needed.  Monitor, review and updates call centre policies and procedures.  Planning, directing and managing activities of QA department.  Identify service problems and recommend solutions to the senior officers when required.  Oversees work projects from start to completion.  In-charge of developing and maintaining a Quality Management System (QMS) to assure that all products/services by the organization meet customer specifications and achieve superior quality and reliability.  Liaises with other leaders and members of the organization to ensure that the QMS is functioning properly.  Advises the leaders and member on any change in QMS and their implementation.  Facilitates the evaluation of quality objectives and standards.  Develops programs that govern the implementation, reinforcement and improvement of quality directions and standards.  Provides training, tools and techniques to enable others to achieve quality.  Review the results of Policy and Procedure process observation and audit and establish intervention procedures for improvement.  Sets QA compliance objectives and ensures targets are achieved.  Make sound recommendation based on audit findings and data analysis.  Identifies and assess the different risks and risk levels in the different business units together with the process owners.  Verify the effectiveness and continuous implementation of the developed plans through system and process audits.  Ensures tests and procedures are properly understood, carried out, evaluated and that the product/services modifications are investigated if necessary to ensure control in systems design or enhancement.  Indentifies and develops quality-related programs that nurture the organization culture of quality as well as the competence of employees in contributing to continuous improvement.  Act as Subject Matter Expert (SME) for a technical program (e.g. DILO, 7SPSA, 7 QC Tools)  Performs other related task that may be assigned by the immediate superior from time to time. Company: 2GO Group Inc. (formerly Aboitiz Transport Corporation) 12th Floor Times Plaza Bldg. UN Ave. cor Taft Ave. Metro Manila Position: Customer Interaction Center Supervisor (Load Planning Team) Job Description: From-To: September 2010 – September 2012  Accountable for ensuring that all Customer Relation Specialists (CRS) – Load Planners provide high quality customer service through the attainment of agreed standards on booking management, slot allocation, and load planning activities.  Responsible for maximizing slots by reviewing the list of bookings received by the Customer Relation Specialists to determine if the received bookings are sufficient to cover the vessel capacity.  In-charge of ensuring the CRS-Load Planners provide timely and accurate information to all users of booking management reports to facilitate effective and efficient feedback to the customers.  Handles the internal coordination of issues with other department’s Unit Leaders as raised by CIC – Load Planner to ensure compliance to systems.  Recommends possible South bound route and schedule based on demand for bookings as received from the CRS to ensure the voyages’ load factor are optimized.  In-charged of authorizing the CRS-Load Planner in accommodating additional shipments for vessel/voyages that are beyond the targeted overbooking percentage, as approved by the CIC Manager – Load Planning.
- 3.  Assists the CIC Manager – Load Planning in strategizing plans and projects that aims to improve overall team performance and productivity and ensures that all these are implemented based on agreed time line.  Provided and drafts recommendations on policies and procedures through the use of best practices as basis of performance standards. Position: Gate Supervisor (Documentation and Traffic Department) Job Description: From-To: June 2004 – September 2010  Responsible for supervising all Gate Specialist in handling incoming and outgoing cargo transactions specifically in the areas of Document Validation, Bill of Lading Preparation, Cashiering, Adjustments and to ensure that all Freight transactions are correctly, completely and timely validated and recorded for all internal and external clients.  Monitor Compliance of Gate Specialist to Company’s policies and procedures.  Monitors, reviews and ensures cost spent shall not exceed the approved budget of the department.  Handles complete and on time remittance to the vault or bank.  Preparation of policies and procedures  Prepares gate training module by developing presentation materials and run actual training (Subject Matter Expert) to assist HR Training and Development. EDUCATIONAL ATTAINMENT:  University Of the East (Manila) 2003 Bachelor of Science Business Administration Major in Management  San Francisco High School Bagong Bantay Quezon City 1999  Bagong Pag-asa Elem. School Bagong Pag-asa Quezon City 1995 RELEVANT SKILLS:  MS Word– Intermediate  Oracle Tutor – Intermediate  MS Excel – Intermediate  MS Power point – Intermediate PROFFESIONAL AFFILIATION: I am a certified Internal Quality Auditor (ISO) and trained Six Sigma Yellow Belt. Ms. Charlene A. Fabrigaras