The document discusses building online communities and provides guidance on creating an effective online community presence. It recommends that online communities focus on being people-centered rather than tech-focused by making them easy to find, understand, and engage with. It also advises shifting the focus from audience size to engaging individuals and from passive to active participation. The document outlines an "active circle" process for organizing, connecting, supporting, targeting, enhancing, and interacting with the community. It stresses the importance of constantly testing and refining the online community.
4. What is an online community?
From ‘tech-based’ to
‘people-centred’ web
sites
Channelling the power of
social media
It’s not ‘data’, it’s
relationships
20. Prototype and Evaluate
Constantly test, refine and
test again.
Obama campaign emails
had up to 18 different test
versions
Your web site is now a
dynamic community
21. Summary and Conclusions
• The web is now run by communicators, not technicians
• A platform such as NationBuilder connects all online activity
• Share, enhance, value, reward all interactions
• Think of it as your own media channel: constantly changing
• Test, test, test: like any media, it’s never ‘finished’
• Puts PR practitioners at the heart of the relationship