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REDUCING INVOICE COSTS WITH AP AUTOMATION AT A GLOBAL SHARED SERVICES CENTER

Esker, Inc.
Esker, Inc.

Malaysia Airlines successfully leveraged Eskers Account Payable automation solution to automate the processing of over 28,000 monthly invoices. With over 28,000 monthly invoices (increasing at 5% annually), including invoices coming from various overseas locations to company headquarters, the manual invoice process was extremely time-consuming and inefficient. Using Eskers Accounts Payable solution, Malaysia Airlines vendor invoice process is now completely streamlined. When an invoice arrives, the document is entered into the Esker system where its imaged and scanned into SAP all with full visibility and minimal risk for invoice entry errors.

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Esker DeliveryWare REDUCING INVOICE COSTS WITH AP AUTOMATION AT A GLOBAL SHARED SERVICES CENTER Malaysia Airlines successfully leveraged Eskers Account Payable automation solution to automate the processing of over 28,000 monthly invoices. The Challenge Following the implementation of SAP, Malaysia Airlines was looking for a new solution that could complement its SAP速 system by automating and streamlining the processing of its vendor invoices. With over 28,000 monthly invoices (increasing at 5% annually), including invoices coming from various overseas locations to company headquarters, the manual invoice process was extremely time-consuming and inefficient. Malaysia Airlines faced a number of challenges, including: 則 Inability to track invoice statuses 則 Missing invoices 則 Invoice approvers situated in different locations 則 High volume of physical document movement The ultimate goal of the initiative was to improve the flow of invoices around the world and set up a global finance shared services center (SSC) in Malaysia. The Solution Malaysia Airlines had several conditions for the chosen solution, including: the capacity to handle its growing global invoicing needs, and, the ability to seamlessly integrate with its plans of setting up a finance SSC. Also, it was key that the solution work with IATA Simplified Interlines Settlement (SIS), an airline- specific electronic invoicing platform designed to remove all paper from invoicing. Additional requirements included: 則 Scanning/importing 則 OCR 則 Data validation 則 Invoice verification 則 Approval workflow 則 Integration with SAP application 則 KPI reporting & SIS document management reporting After looking at multiple solutions on the market, Malaysia Airlines selected Esker, having been impressed by the flexible workflow functions their Accounts Payable solution offered outside of SAP, as well as its on-premises global deployment. How it works Using Eskers Accounts Payable solution, Malaysia Airlines vendor invoice process is now completely streamlined. When an invoice arrives, the document is entered into the Esker system where its imaged and scanned into SAP all with full visibility and minimal risk for invoice entry errors. Eskers Accounts Payable solution automatically reconciles an SIS EDI invoice batch with its supporting documents and SAP posting information. Esker generates a consolidated reformatted invoice to facilitate invoice verification. The application pre-matches PO-related invoices to speed up the process. It also helps streamline the process by flagging the documents by importance, based on dynamic criteria. The workflow tracking offers complete visibility from the invoice reception up to rejection and correspondence tracking. The Benefits Since implementing Esker, Malaysia Airlines has seen a number of benefits, including: 則 Reduction of global AP costs 則 Seamless SAP integration: Invoice statuses can now be easily updated at any point in time. We have successfully transformed our AP process thanks to Esker, replacing third-party outsourcing for locations outside of Malaysia, and adopting a centralized model at our headquarters. Choo Jin Yee Project Manager TRANSPORTATION www.esker.com ACCOUNTS PAYABLE CASE STUDY
ACCOUNTS PAYABLE Esker DeliveryWare CASE STUDY TRANSPORTATION 則 Workflow related to SIS 則 Convenient approval process: Approvers can now access and approve invoices from any remote location. 則 Unlimited user access 則 Improved visibility and efficiency: Invoices, including duplicates, can be tracked at any time in the process 24/7 from submission to approvals. 則 Easy reporting: The capability to easily generate summary reports, including productivity and KPI tracking, is now available. Exceptional support For Malaysia Airlines, the high quality of support from Eskers Professional Services and Solutions Support teams was equally as important as the performance of the solution itself. We greatly appreciated the fact that we had the same technical consultants from the beginning of the project to solution Go- Live, said Suzanne Ng, Project Owner at Malaysia Airlines. Future Plans with Esker Malaysia Airlines is exploring automating multiple paper- based processes with Esker, including its capital expenditure requisition and approval process, fixed asset disposal approval process, as well as its baggage claim process. About Malaysia Airlines Malaysia Airlines is the national carrier of Malaysia and one of Asias largest, serving 50,000 guests on 360 flights to over 60 destinations daily. The distinctive Malaysia Airlines brand is an extension of the special culture of warmth and friendliness unique to Malaysians. This inimitable Malaysian sense of graciousness is branded as Malaysian Hospitality and symbolized by the acronym MH, which is also the airlines flight code. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and offers great connectivity across the globe; including oneworld速 hubs. Malaysia Airlines became a part of oneworld速 in 2013, which brings together 13 of the worlds biggest and best names in the airline industry and 30 affiliate airlines serving more than 10,000 daily departures. Through this global alliance, Malaysia Airlines offers the best connectivity with seamless journeys to almost 900 destinations across 150 countries and access to over 550 airport lounges worldwide. malaysiaairlines.com CS-EDW-US-096-A Americas www.esker.com Australia www.esker.com.au France www.esker.fr Germany www.esker.de Italy www.esker.it Malaysia www.esker.com.my New Zealand www.esker.co.nz Singapore www.esker.com.sg Spain www.esker.es United Kingdom www.esker.co.uk 息2014 Esker S.A. All rights reserved. Esker and the Esker logo are trademarks or registered trademarks of Esker S.A. in the U.S. and other countries.All other trademarks are the property of their respective owners. Visit our Blog! www.quitpaper.com Get Social

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REDUCING INVOICE COSTS WITH AP AUTOMATION AT A GLOBAL SHARED SERVICES CENTER

  • 1. Esker DeliveryWare REDUCING INVOICE COSTS WITH AP AUTOMATION AT A GLOBAL SHARED SERVICES CENTER Malaysia Airlines successfully leveraged Eskers Account Payable automation solution to automate the processing of over 28,000 monthly invoices. The Challenge Following the implementation of SAP, Malaysia Airlines was looking for a new solution that could complement its SAP速 system by automating and streamlining the processing of its vendor invoices. With over 28,000 monthly invoices (increasing at 5% annually), including invoices coming from various overseas locations to company headquarters, the manual invoice process was extremely time-consuming and inefficient. Malaysia Airlines faced a number of challenges, including: 則 Inability to track invoice statuses 則 Missing invoices 則 Invoice approvers situated in different locations 則 High volume of physical document movement The ultimate goal of the initiative was to improve the flow of invoices around the world and set up a global finance shared services center (SSC) in Malaysia. The Solution Malaysia Airlines had several conditions for the chosen solution, including: the capacity to handle its growing global invoicing needs, and, the ability to seamlessly integrate with its plans of setting up a finance SSC. Also, it was key that the solution work with IATA Simplified Interlines Settlement (SIS), an airline- specific electronic invoicing platform designed to remove all paper from invoicing. Additional requirements included: 則 Scanning/importing 則 OCR 則 Data validation 則 Invoice verification 則 Approval workflow 則 Integration with SAP application 則 KPI reporting & SIS document management reporting After looking at multiple solutions on the market, Malaysia Airlines selected Esker, having been impressed by the flexible workflow functions their Accounts Payable solution offered outside of SAP, as well as its on-premises global deployment. How it works Using Eskers Accounts Payable solution, Malaysia Airlines vendor invoice process is now completely streamlined. When an invoice arrives, the document is entered into the Esker system where its imaged and scanned into SAP all with full visibility and minimal risk for invoice entry errors. Eskers Accounts Payable solution automatically reconciles an SIS EDI invoice batch with its supporting documents and SAP posting information. Esker generates a consolidated reformatted invoice to facilitate invoice verification. The application pre-matches PO-related invoices to speed up the process. It also helps streamline the process by flagging the documents by importance, based on dynamic criteria. The workflow tracking offers complete visibility from the invoice reception up to rejection and correspondence tracking. The Benefits Since implementing Esker, Malaysia Airlines has seen a number of benefits, including: 則 Reduction of global AP costs 則 Seamless SAP integration: Invoice statuses can now be easily updated at any point in time. We have successfully transformed our AP process thanks to Esker, replacing third-party outsourcing for locations outside of Malaysia, and adopting a centralized model at our headquarters. Choo Jin Yee Project Manager TRANSPORTATION www.esker.com ACCOUNTS PAYABLE CASE STUDY
  • 2. ACCOUNTS PAYABLE Esker DeliveryWare CASE STUDY TRANSPORTATION 則 Workflow related to SIS 則 Convenient approval process: Approvers can now access and approve invoices from any remote location. 則 Unlimited user access 則 Improved visibility and efficiency: Invoices, including duplicates, can be tracked at any time in the process 24/7 from submission to approvals. 則 Easy reporting: The capability to easily generate summary reports, including productivity and KPI tracking, is now available. Exceptional support For Malaysia Airlines, the high quality of support from Eskers Professional Services and Solutions Support teams was equally as important as the performance of the solution itself. We greatly appreciated the fact that we had the same technical consultants from the beginning of the project to solution Go- Live, said Suzanne Ng, Project Owner at Malaysia Airlines. Future Plans with Esker Malaysia Airlines is exploring automating multiple paper- based processes with Esker, including its capital expenditure requisition and approval process, fixed asset disposal approval process, as well as its baggage claim process. About Malaysia Airlines Malaysia Airlines is the national carrier of Malaysia and one of Asias largest, serving 50,000 guests on 360 flights to over 60 destinations daily. The distinctive Malaysia Airlines brand is an extension of the special culture of warmth and friendliness unique to Malaysians. This inimitable Malaysian sense of graciousness is branded as Malaysian Hospitality and symbolized by the acronym MH, which is also the airlines flight code. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and offers great connectivity across the globe; including oneworld速 hubs. Malaysia Airlines became a part of oneworld速 in 2013, which brings together 13 of the worlds biggest and best names in the airline industry and 30 affiliate airlines serving more than 10,000 daily departures. Through this global alliance, Malaysia Airlines offers the best connectivity with seamless journeys to almost 900 destinations across 150 countries and access to over 550 airport lounges worldwide. malaysiaairlines.com CS-EDW-US-096-A Americas www.esker.com Australia www.esker.com.au France www.esker.fr Germany www.esker.de Italy www.esker.it Malaysia www.esker.com.my New Zealand www.esker.co.nz Singapore www.esker.com.sg Spain www.esker.es United Kingdom www.esker.co.uk 息2014 Esker S.A. All rights reserved. Esker and the Esker logo are trademarks or registered trademarks of Esker S.A. in the U.S. and other countries.All other trademarks are the property of their respective owners. Visit our Blog! www.quitpaper.com Get Social