Case study: Orion
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MSP Orion uses Intel vPro technology to remotely diagnose and repair PCs for their customers over 70 miles away, reducing on-site repair times by 75% for operating systems and 33% for hardware, while also reducing in-person visits by 20% and downtime by 40%. Orion's president says that vPro PCs allow them to fix problems faster and with less disruption to customers. For accounting firm Little-Morris, the remote manageability of vPro-based PCs helps them respond quickly to customers and reduce downtime during busy tax season, cutting repair times by 75% and downtime by 40%, which can save them $10,000 per hour without downtime.
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![Intel Confidential22
For the growing CPA firm of Little-Morris,
competitiveness comes down to fast
responses to customers and the ability to
run 24x7 during tax time. The remote
manageability of Intel vPro technology-
based PCs helps them respond quickly by
accelerating repairs by 75% and cutting
PC downtime by 40%.
If a piece of malware was to take
out the whole firm, it would cost us $10k
an hour, every hour we were down. If
Orions tech could repair a system
[remotely with vPro]say on a Saturday
or Sunday during tax season when we
have 30 people in the officethat would
make a huge difference.
Brian Yeargain, tax partner, Little-Morris.
Numbers Lead to Great Savings
and Decreased Downtime](https://image.slidesharecdn.com/casestudysummaryslidesorion-130626232518-phpapp02/85/Case-study-Orion-2-320.jpg)
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This document provides an overview of Intel vPro technology, which allows for remote management and security of notebook and desktop PCs. Key capabilities include accessing PCs even when powered off or unresponsive, establishing secure communications outside the corporate firewall, and reducing costly deskside visits through remote problem resolution and maintenance. The latest PCs with Intel vPro technology deliver additional features for improved security and manageability both inside and outside the corporate network.Fujitsu spain revolutionizing_public_administration
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Fujitsu Spain helped modernize public administration IT in Spain by supporting customers' upgrades from Windows XP to Windows 7 and 8. They used 4th generation Intel Core i5 and i7 vPro processors which allowed for remote management of PCs across customer environments to install updates. This improved security with features like Intel AES-NI and McAfee Endpoint Protection. The Intel vPro platform also enabled remote locking of lost or stolen devices and energy savings through automated updates and shutdowns. Fujitsu estimates this reduced IT incidents by 20-30% and increased energy savings by 24% according to their internal tests.The changing computer for small biz
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The document discusses business mobility needs and solutions for small businesses. It highlights ultrabooks powered by Intel processors that offer performance, security, productivity, and compatibility in thin and light form factors. These ultrabooks provide comprehensive security features through Intel vPro technology and Intel Small Business Advantage for automated manageability and maintenance of business PCs.johnsonbros
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Johnson Brothers Liquor Company improved PC manageability and optimized their data center by refreshing clients with Intel Core 2 Duo processors with vPro technology, and virtualizing servers with Intel Xeon processors. This allowed for fast PC deployment and remote problem resolution, retirement of 14 physical servers, and reduced energy consumption. The changes helped IT quickly support company growth without adding staff.Thyssen Krupp Presta AG Driving Productivity
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ThyssenKrupp Presta AG manufactures automotive components for many global car makers. To boost productivity and IT security, it deployed Intel Core i5 and i7 vPro processors across desktops and notebooks. This allows the IT team to remotely manage devices and perform tasks like software updates without disrupting work. Using Intel vPro technology improved the company's uptime, reduced costs, and enhanced employee productivity.Upgrading to new Dell OptiPlex desktops
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Case study: Orion
- 1. Intel Confidential11 By diagnosing and repairing PCs remotely with Intel vPro technology, MSP Orion saves on truck rollsoften to customers more than 70 miles away. With Intel vPro technology, Orion has been able to reduce OS repair times by 75% and hardware repairs times by 33%. At the same time, it has reduced deskside visits by 20% and cut downtime by 40%. Our objective is always to minimize customer downtime. vPro PCs let us be less intrusive and fix problems faster. Its much better than taking away a customers machine and results in much less lost productivity. Greg Chavez, President, Orion Cutting Downtime by 40%
- 2. Intel Confidential22 For the growing CPA firm of Little-Morris, competitiveness comes down to fast responses to customers and the ability to run 24x7 during tax time. The remote manageability of Intel vPro technology- based PCs helps them respond quickly by accelerating repairs by 75% and cutting PC downtime by 40%. If a piece of malware was to take out the whole firm, it would cost us $10k an hour, every hour we were down. If Orions tech could repair a system [remotely with vPro]say on a Saturday or Sunday during tax season when we have 30 people in the officethat would make a huge difference. Brian Yeargain, tax partner, Little-Morris. Numbers Lead to Great Savings and Decreased Downtime