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Introducing Consumer Behavior
Dr. Zia Ur Rehman
OBSERVATION - INVESTIGATION - DISSEMINATION
Defining Consumer Behavior
The behaviour that
individual customers,
groups or organizations
display in searching for,
buying, using, evaluating,
and disposing of products
and services that they
expect will satisfy their
needs
OBSERVATION - INVESTIGATION - DISSEMINATION
Defining Consumer Behavior Continued..
is a science of
internal and
external factors
that affect
consumers in their
decision making
process
OBSERVATION - INVESTIGATION - DISSEMINATION
SR Model of Buyer Behavior
OBSERVATION - INVESTIGATION - DISSEMINATION
Marketing and
Other Stimuli
Marketing
Product
Price
Place
Promotion
Other
Economic
Technological
Political
Cultural
Buyers Black Box
 Buyer Characteristics
 Buyer Decision
Process
Buyer Responses
Product Choice
Brand Choice
Dealer Choice
Purchase Timing
Purchase Amount
Buyer Characteristics
OBSERVATION - INVESTIGATION - DISSEMINATION
Broader/General Narrower/Specific
OBSERVATION - INVESTIGATION - DISSEMINATION
OBSERVATION - INVESTIGATION - DISSEMINATION

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CB-1.1_114451.pptx helllo djnfhnvtj yhbvdth

  • 1. Introducing Consumer Behavior Dr. Zia Ur Rehman OBSERVATION - INVESTIGATION - DISSEMINATION
  • 2. Defining Consumer Behavior The behaviour that individual customers, groups or organizations display in searching for, buying, using, evaluating, and disposing of products and services that they expect will satisfy their needs OBSERVATION - INVESTIGATION - DISSEMINATION
  • 3. Defining Consumer Behavior Continued.. is a science of internal and external factors that affect consumers in their decision making process OBSERVATION - INVESTIGATION - DISSEMINATION
  • 4. SR Model of Buyer Behavior OBSERVATION - INVESTIGATION - DISSEMINATION Marketing and Other Stimuli Marketing Product Price Place Promotion Other Economic Technological Political Cultural Buyers Black Box Buyer Characteristics Buyer Decision Process Buyer Responses Product Choice Brand Choice Dealer Choice Purchase Timing Purchase Amount
  • 5. Buyer Characteristics OBSERVATION - INVESTIGATION - DISSEMINATION Broader/General Narrower/Specific
  • 6. OBSERVATION - INVESTIGATION - DISSEMINATION
  • 7. OBSERVATION - INVESTIGATION - DISSEMINATION