This 8-day training module covers the key responsibilities and skills required for an in-store promoter in the furniture and sanitary retail industry. Over the course of the training, participants will learn about industry regulations, customer service, sales processes, communication skills, store operations, and reporting. Specific topics covered include an overview of the furniture and sanitary sectors, roles and responsibilities of in-store promoters, techniques for managing store counters, maintaining data security and confidentiality, health and safety measures, visual merchandising, language and listening skills, the sales process, and maintaining accurate daily sales reports. Practical activities include role plays demonstrating customer service skills and sales interactions.
1 of 3
Download to read offline
More Related Content
CCE
1. Module training Furniture & Sanitary Retail store
S.NO. TRAINING
DAY
NAME OF ACTIVITY TOPICSTO BE COVERED
1 Day 1 Aim& objective of in
store promoter
Furniture &Sanitary
& Retail
Overview of
programme of
FURNITURE &
SANITARYINDUSTRY
SpecificKey Control
Objective Furniture /SanitaryRetail
Industry,Role of a Store Promoter,Activity
Ball of wool game- TObreakthe ice,
Role & Responsibilityof store promoter
Behavioural ,professional ,technical &
language skillsrequiredforperforming the
jobeffectively
Techniquesformanagingthe counter
Methodsfor sales&promotionof
furniture &Sanitary
Way to maintaincreate & update daily
reportsof stores
2 Day 2 Overview of furniture
& sanitaryretail
sector
History,RegulatoryAuthoritiesin furniture
& sanitaryindustry/sector,Majorplayers
infurniture & sanitary-,Understandyour
customer why dopeople buyfurniture &
sanitary
Who isan in store promoterRole &
Responsibilities,Personalattributes ,
Practical Skill
3 Day 3 Keyconceptsof IN
STORE PROMOTERS
FURNITURE &
SANITARYRETAIL
CUSTOMER SERVICE
CATEGORIES& FUNCTION s of Different
brands ,Store specificconceptscustomer
service,dataconfidentially,code of ethics
& code of conduct ,HealthSafety
Enviormentatworkplace
Importance of customerservice/
charactersticsof customerservice /skills
require of customerservice
4 Day 4 ACTIVITY
SKILLSPRACTICAL
DATA CONFIDENTIALITY/INFORMATION
SECURITY / CLIENT CONFIDENTIALITY
MEASURES TO MAINTAIN DATA SECURITY
ROLE PLAY DIVIDEINTO 2 BATCHES
1st GROUP - CUSTOMER
2nd GROUP SALESMEN
FORMA SMALL CENTRE withgroup
Decide the data
Confidentialitymeasure youwill
implement
5 Day 5 ACTIVITY
Code of ethics
Healthsafety
measures
IDENTIFICATION FRAUDLENTPRACTICES,
CODE OF CONDUCT
PERSONALHYGIENE, PHYSICALFITNESS ,
HealthyeatingThingstobe avoidedHSE
relatedtoworkplace basicsafety&
precautionarymeasures
2. 6 Day 6 Managing the
counter/store
STORE
ATMOSPHERE,VISUAL
MERCHANDISING
STOCK
MANAGEMENT
PERSONAL
GROOMING
Guidelinesforupkeepof store
SKIT ROLE ON VM/ PLANOGRAMS
WAY TO HANDLE STOCK
STOCKMGMT INRETAILSUPPLY CHAIN
FIFO=FIRSTIN FIRSTOUT
GROOMING of an IN STORE PROMOTER-
SPECIFICUNIFORMSOF ISP
7 Day 7 Language skills
SALES & PROMOTION
ACTIVELISTENING STAGES OFLISTENING
PROCESS,GUIDELINES FOR EFFECTIVE
LISTENING
ROLE PLAY- SPEAKINGSKILLS,
IMPORTANCEOF RATE OF SPEECH ,
SKIMMING SCANNING
SALES & PROMOTION OF FURNITURE &
SANITARY
Thisunitmodule will cover2modules
COMMUNICATION SKILLS
SALES PROCESS
8 Day 8 SalesProcess
OVERALLASSESMENT
FEEDBACKSESSION
How to handle Guest
ComplaintGLITCHES
DailyReporting
WritingSkills
Role of store promoterinsellingprocess
Knowledgerequireforeffectiveselling
Stepsinsellingprocess
SCORINGTO BE DONEON A 1-5 SCALE
BASED ON PRODUCT KNOWLEDGE/ KNOW
YOUR STORE/CUSTOMER SERVICE/
GROOMING & PERSONALHYGIENE/
COMMUNICATION VERBAL,NON VERBAL/
IMPLEMENTATION OF SERVICECULTURE
DURING WORK HOURS
DailySalesReport-
MAINTAINING&UPDATINGDAILY
REPORTS
DSR REVENUE SALES TARGET REPORTS
DAILY/ WEEKLY/ PERIODOCALLY/
MONTHLY/ QUARTERLY & ANNUALY
REVENUE SALES TARGET VERSUES
ACHIEVEMENTwithstore manager
SUBMIT STOCKREQUIREMENT REPORT
whenevernecessary
TRACKUNIT WISE
MODEL WISE
VALUE WISE
MTD-MONTH TO DATE SALE
MATH SKILLREVIEW
HOW TO MAINTAIN & UPKEEP OF
VARIOUSRECORDS& REGISTER
CASH HANDLINGREGISTER
DAILY ATTENDANCEREGISTER
STAFFALLOCATION REGISTER
3. DUTY ROASTER
LOST & FOUND REGISTER
STOCKREGISTER & MANY MORE
Employee name/idnumber,ProductID,
Quantitysale perday,DailySalesTarget&
Target
achieved