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Module training Furniture & Sanitary Retail store
S.NO. TRAINING
DAY
NAME OF ACTIVITY TOPICSTO BE COVERED
1 Day 1 Aim& objective of in
store promoter
Furniture &Sanitary
& Retail
Overview of
programme of
FURNITURE &
SANITARYINDUSTRY
SpecificKey Control
Objective Furniture /SanitaryRetail
Industry,Role of a Store Promoter,Activity
Ball of wool game- TObreakthe ice,
Role & Responsibilityof store promoter
Behavioural ,professional ,technical &
language skillsrequiredforperforming the
jobeffectively
Techniquesformanagingthe counter
Methodsfor sales&promotionof
furniture &Sanitary
Way to maintaincreate & update daily
reportsof stores
2 Day 2 Overview of furniture
& sanitaryretail
sector
History,RegulatoryAuthoritiesin furniture
& sanitaryindustry/sector,Majorplayers
infurniture & sanitary-,Understandyour
customer why dopeople buyfurniture &
sanitary
Who isan in store promoterRole &
Responsibilities,Personalattributes ,
Practical Skill
3 Day 3 Keyconceptsof IN
STORE PROMOTERS
FURNITURE &
SANITARYRETAIL
CUSTOMER SERVICE
CATEGORIES& FUNCTION s of Different
brands ,Store specificconceptscustomer
service,dataconfidentially,code of ethics
& code of conduct ,HealthSafety
Enviormentatworkplace
Importance of customerservice/
charactersticsof customerservice /skills
require of customerservice
4 Day 4 ACTIVITY
SKILLSPRACTICAL
DATA CONFIDENTIALITY/INFORMATION
SECURITY / CLIENT CONFIDENTIALITY
MEASURES TO MAINTAIN DATA SECURITY
ROLE PLAY DIVIDEINTO 2 BATCHES
1st GROUP - CUSTOMER
2nd GROUP  SALESMEN
FORMA SMALL CENTRE withgroup
Decide the data
Confidentialitymeasure youwill
implement
5 Day 5 ACTIVITY
Code of ethics
Healthsafety
measures
IDENTIFICATION FRAUDLENTPRACTICES,
CODE OF CONDUCT
PERSONALHYGIENE, PHYSICALFITNESS ,
HealthyeatingThingstobe avoidedHSE
relatedtoworkplace  basicsafety&
precautionarymeasures
6 Day 6 Managing the
counter/store
STORE
ATMOSPHERE,VISUAL
MERCHANDISING
STOCK
MANAGEMENT
PERSONAL
GROOMING
Guidelinesforupkeepof store
SKIT ROLE ON VM/ PLANOGRAMS
WAY TO HANDLE STOCK
STOCKMGMT INRETAILSUPPLY CHAIN
FIFO=FIRSTIN FIRSTOUT
GROOMING of an IN STORE PROMOTER-
SPECIFICUNIFORMSOF ISP
7 Day 7 Language skills
SALES & PROMOTION
ACTIVELISTENING STAGES OFLISTENING
PROCESS,GUIDELINES FOR EFFECTIVE
LISTENING
ROLE PLAY- SPEAKINGSKILLS,
IMPORTANCEOF RATE OF SPEECH ,
SKIMMING SCANNING
SALES & PROMOTION OF FURNITURE &
SANITARY
Thisunitmodule will cover2modules
COMMUNICATION SKILLS
SALES PROCESS
8 Day 8 SalesProcess
OVERALLASSESMENT
FEEDBACKSESSION
How to handle Guest
ComplaintGLITCHES
DailyReporting
WritingSkills
Role of store promoterinsellingprocess
Knowledgerequireforeffectiveselling
Stepsinsellingprocess
SCORINGTO BE DONEON A 1-5 SCALE
BASED ON PRODUCT KNOWLEDGE/ KNOW
YOUR STORE/CUSTOMER SERVICE/
GROOMING & PERSONALHYGIENE/
COMMUNICATION VERBAL,NON VERBAL/
IMPLEMENTATION OF SERVICECULTURE
DURING WORK HOURS
DailySalesReport-
MAINTAINING&UPDATINGDAILY
REPORTS
DSR REVENUE SALES TARGET REPORTS
DAILY/ WEEKLY/ PERIODOCALLY/
MONTHLY/ QUARTERLY & ANNUALY
REVENUE SALES TARGET VERSUES
ACHIEVEMENTwithstore manager
SUBMIT STOCKREQUIREMENT REPORT
whenevernecessary
TRACKUNIT WISE
MODEL WISE
VALUE WISE
MTD-MONTH TO DATE SALE
MATH SKILLREVIEW
HOW TO MAINTAIN & UPKEEP OF
VARIOUSRECORDS& REGISTER
CASH HANDLINGREGISTER
DAILY ATTENDANCEREGISTER
STAFFALLOCATION REGISTER
DUTY ROASTER
LOST & FOUND REGISTER
STOCKREGISTER & MANY MORE
Employee name/idnumber,ProductID,
Quantitysale perday,DailySalesTarget&
Target
achieved

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  • 1. Module training Furniture & Sanitary Retail store S.NO. TRAINING DAY NAME OF ACTIVITY TOPICSTO BE COVERED 1 Day 1 Aim& objective of in store promoter Furniture &Sanitary & Retail Overview of programme of FURNITURE & SANITARYINDUSTRY SpecificKey Control Objective Furniture /SanitaryRetail Industry,Role of a Store Promoter,Activity Ball of wool game- TObreakthe ice, Role & Responsibilityof store promoter Behavioural ,professional ,technical & language skillsrequiredforperforming the jobeffectively Techniquesformanagingthe counter Methodsfor sales&promotionof furniture &Sanitary Way to maintaincreate & update daily reportsof stores 2 Day 2 Overview of furniture & sanitaryretail sector History,RegulatoryAuthoritiesin furniture & sanitaryindustry/sector,Majorplayers infurniture & sanitary-,Understandyour customer why dopeople buyfurniture & sanitary Who isan in store promoterRole & Responsibilities,Personalattributes , Practical Skill 3 Day 3 Keyconceptsof IN STORE PROMOTERS FURNITURE & SANITARYRETAIL CUSTOMER SERVICE CATEGORIES& FUNCTION s of Different brands ,Store specificconceptscustomer service,dataconfidentially,code of ethics & code of conduct ,HealthSafety Enviormentatworkplace Importance of customerservice/ charactersticsof customerservice /skills require of customerservice 4 Day 4 ACTIVITY SKILLSPRACTICAL DATA CONFIDENTIALITY/INFORMATION SECURITY / CLIENT CONFIDENTIALITY MEASURES TO MAINTAIN DATA SECURITY ROLE PLAY DIVIDEINTO 2 BATCHES 1st GROUP - CUSTOMER 2nd GROUP SALESMEN FORMA SMALL CENTRE withgroup Decide the data Confidentialitymeasure youwill implement 5 Day 5 ACTIVITY Code of ethics Healthsafety measures IDENTIFICATION FRAUDLENTPRACTICES, CODE OF CONDUCT PERSONALHYGIENE, PHYSICALFITNESS , HealthyeatingThingstobe avoidedHSE relatedtoworkplace basicsafety& precautionarymeasures
  • 2. 6 Day 6 Managing the counter/store STORE ATMOSPHERE,VISUAL MERCHANDISING STOCK MANAGEMENT PERSONAL GROOMING Guidelinesforupkeepof store SKIT ROLE ON VM/ PLANOGRAMS WAY TO HANDLE STOCK STOCKMGMT INRETAILSUPPLY CHAIN FIFO=FIRSTIN FIRSTOUT GROOMING of an IN STORE PROMOTER- SPECIFICUNIFORMSOF ISP 7 Day 7 Language skills SALES & PROMOTION ACTIVELISTENING STAGES OFLISTENING PROCESS,GUIDELINES FOR EFFECTIVE LISTENING ROLE PLAY- SPEAKINGSKILLS, IMPORTANCEOF RATE OF SPEECH , SKIMMING SCANNING SALES & PROMOTION OF FURNITURE & SANITARY Thisunitmodule will cover2modules COMMUNICATION SKILLS SALES PROCESS 8 Day 8 SalesProcess OVERALLASSESMENT FEEDBACKSESSION How to handle Guest ComplaintGLITCHES DailyReporting WritingSkills Role of store promoterinsellingprocess Knowledgerequireforeffectiveselling Stepsinsellingprocess SCORINGTO BE DONEON A 1-5 SCALE BASED ON PRODUCT KNOWLEDGE/ KNOW YOUR STORE/CUSTOMER SERVICE/ GROOMING & PERSONALHYGIENE/ COMMUNICATION VERBAL,NON VERBAL/ IMPLEMENTATION OF SERVICECULTURE DURING WORK HOURS DailySalesReport- MAINTAINING&UPDATINGDAILY REPORTS DSR REVENUE SALES TARGET REPORTS DAILY/ WEEKLY/ PERIODOCALLY/ MONTHLY/ QUARTERLY & ANNUALY REVENUE SALES TARGET VERSUES ACHIEVEMENTwithstore manager SUBMIT STOCKREQUIREMENT REPORT whenevernecessary TRACKUNIT WISE MODEL WISE VALUE WISE MTD-MONTH TO DATE SALE MATH SKILLREVIEW HOW TO MAINTAIN & UPKEEP OF VARIOUSRECORDS& REGISTER CASH HANDLINGREGISTER DAILY ATTENDANCEREGISTER STAFFALLOCATION REGISTER
  • 3. DUTY ROASTER LOST & FOUND REGISTER STOCKREGISTER & MANY MORE Employee name/idnumber,ProductID, Quantitysale perday,DailySalesTarget& Target achieved