C.Cornelius.ResumeAugust
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Cynthia Cornelius has over 38 years of experience in customer service, administration, and medical clerical roles. She has worked at Kaiser Permanente for over 18 years in various roles including administrative clerk, medical records clerk, and receptionist. More recently she was an operations manager at Impact Hub Oakland and has a Master's degree in Equity and Social Justice in Education from San Francisco State University.
C.Cornelius.ResumeAugust
- 1. CYNTHIA DIANA CORNELIUS 2230 85th Ave Oakland, CA 94605 Email: cynthiacornelius52@gmail.com SUMMARY OF QUALIFICATIONS  38 years of outstanding customer service experience, progressive executive and administrative assistant experience in both the public and non-profit sectors with proven ability to prioritize tasks and meet challenges with accuracy and efficiency.  18 years of medical clerical support and front desk experience.  5 years of senior level executive support experience with demonstrated ability to communicate with people on all levels, manage complex calendaring and event planning. PROFESSIONAL EXPERIENCE Kaiser Permanente Dec 2015 – July 2016 Admin. Clerk/Medical Records Clerk - Temporary  Processing medical records release information  Data and word processing  Customer service and receptionist  Communicate with member both in-person and via the telephone. Kaiser Permanente Dec 2015 – May 2016 Administrative Clerk, On-Call  Provide administrative clerk duties – typing, filing, data entry, customer services, receptionist and other support as needed.  Process incoming mail Impact Hub Oakland July 2015 – July 2015 Work Trade Front Desk Host Operations Manager (2weeks)  Greet visitors and members for meetings, events, and co-working.  Distribute mail and shipped packages.  Maintain front desk supplies as needed. Vision Essentials by Kaiser - Richmond, CA December 2010 – March 2012 Utility Worker  Scanning & renaming trays.  Supplying frames & lenses except for supplying lenses to the branches.  Receiving coated lenses. Kaiser Foundation Hospital - Oakland, CA Feb 2009 – Dec 2010 Genetics Department Secretary/Receptionist (Permanent Part-Time) Genetics Cashier Receptionist (Float)  Perform administrative duties that include project coordination of monthly multidisciplinary clinics -
- 2. typing, data entry, word processing, public and phone contact.  Coordinate and planned patient clinics and implemented tools to ensure efficient operations. Interact with doctors and patients, outside vendors.  Schedule appointments, take minutes of weekly team meetings.  Reserve rooms/meals. Kaiser Foundation Hospital - Oakland, CA Apr 2008 – Feb 2009 Communications Operator (Casual/Short Hour)  Answer and route external and internal calls.  Process emergency codes within the hospital via paging system. Kaiser Foundation Hospital - Oakland, CA Jan 2007 – Mar 2008 Health Record Clerk (Permanent Part-time)  Maintain & uphold Doctor’s binder for the Dept. of Surgery as it relates to Compliance and Accountability.  Correspond with Surgery doctors’ as a support clerk making sure that they are informed of any inpatient charts deficiencies. Kaiser Foundation Hospital - Oakland, CA Jun 2004 – Jan 2007 Unit Assistant (Permanent Part-time)  Provide clerical support on Med/Surgery Floors.  Transcribe doctors orders, answer phones,  Maintain patient charts and stock of forms as needed.  Direct and assist visitors and patients. Ascot Personnel Staffing Services – Oakland, CA Feb 2001 – Jun 2004 Administrative Assistant/Receptionist (Temporary while attending school)  Responsible for correspondence forms and letters, data entry, heavy phone calls, filing, process incoming and outgoing mail, greet and direct visitors.  Schedule appointments and meetings.  Plan and setup departmental meetings.  Organize and maintain filing systems. Kaiser Permanente - Oakland, CA Dec 1981 – Jul 1990 Reconciliation Analyst/Customer Service Rep./Data Entry  Review, update, and process monthly and bi-monthly invoices for Public Agency Groups.  Review, update, and process monthly invoices for Direct Pay Accounts Department,  Reconcile all payments made under respective groups.  Correspond via letter and phone with patients. EDUCATION Sep 2008 - May 2012 - San Francisco State University, Master of Art Degree in Equity and Social Justice in Education Jun 2003 - May 2008 - San Francisco State University, Bachelor of Arts Degree in African Studies Sep 2002 - May 2003 - Merritt College, Associate of Arts Degree in General Curriculum and Social and
- 3. Behavioral Science Jan 2002 - Jun 2002 - Merritt College Associate of Science Degree in Vocational Nursing LVN Certificate Sep 1991- Jun 1994 - Merritt College LVN Program Oakland High School Diploma COMMUNITY INVOLVEMENT 2012 - Association For The Study of African American Life And History – Chair, Raffle Committee 2011 - Association For The Study Of African American Life And History (ASALH) - Washington, DC Raffle CommitteeVice Chair, 86th Annual Black History Month Luncheon 2011 - From Heart to Hand, Oakland, CA - Coordinator 2010 - Ella Baker Center, Oakland, CA – Administrative Assistance 2008 - African American Museum Library Oakland, CA – Clerical Support 2000 - Church of All Faiths - Youth Director, Oakland, CA