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CHALLENGES ON SINGLE
WINDOW IMPLEMENTATION
Nairobi, March 2017
WINDOW IMPLEMENTATION
The case of Madagascar
Challenges on single window implementation
1.
LEADERSHIP
2.
FINANCING
2
3.
CHANGE
MANAGEMENT
4.
PARTNERSHIP
LEADERSHIP FINANCING
Challenges on single window implementation
1.
LEADERSHIP
2.
FINANCING
 Courageous with a
very strong vision
3
3.
CHANGE
MANAGEMENT
4.
PARTNERSHIP
LEADERSHIP FINANCINGvery strong vision
 Customs MD
 Make the
malagasy
Customs a
modern
administration
 Political support
Challenges on single window implementation
1.
LEADERSHIP
2.
FINANCING
 Financing terms
 No financial
4
3.
CHANGE
MANAGEMENT
4.
PARTNERSHIP
LEADERSHIP FINANCING  No financial
contribution
 Fast
implementation
 Project urgency
due to
international
trade
requirements
Challenges on single window implementation
1.
LEADERSHIP
2.
FINANCING
 Trustworthy
technical partner
5
3.
CHANGE
MANAGEMENT
4.
PARTNERSHIP
LEADERSHIP FINANCING
 National project
 Quick
implementation
 Private sector
 Stakeholder
 Support
(financing)
Challenges on single window implementation
1.
LEADERSHIP
2.
FINANCING
 Dynamics of
change (approach)
6
3.
CHANGE
MANAGEMENT
4.
PARTNERSHIP
LEADERSHIP FINANCING
 Compulsory
change
(Obj - 2007)
 Legal framework
 Takes too
much time
(2008 -2014)
Achieved outcomes
Country
Project
starting date
Project
operational
Implementation
period
Burkina Faso 2011 2013 2 years
Cameroon 1997 2004 7 years
Congo 2007 2013 6 years
Ivory Coast 1998 2009 11 years
7
Ivory Coast 1998 2009 11 years
Madagascar 2007 2007 6 months
Mali 2010 2014 3 years
Morrocco 2007 2012 5 years
Senegal 1996 2004 8 years
Ghana 1998 2003 5 years
Lybia 2008 2013 5 years
Kenya 2007 2013 6 years
Tunisia 1997 2002 5 years
Source : African Alliance for Electronic Commerce survey (2012)
Achieved outcomes
8
Achieved outcomes
9
Achieved outcomes
Logistics Performance Indicators
10
Achieved outcomes
Doing Business Indicators : Trading Across Border
11
Achieved outcomes
VERY LAST ACHIEVEMENTS
Moving to fully paperless processes (2015)
12
Moving to fully electronic payment (2016)
Perspective : Moving to single payment
Thank you for your attention
Lisiniaina RAZAFINDRAKOTOLisiniaina RAZAFINDRAKOTO
Malagasy Community Network Services S.A. (GasyNet)
Communication and Business Development Manager
lisiniaina.razafindrakoto@sgs.com / tel. +261 32 05 489 50

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Challenges on single windows implementation - the case of madagascar - GASYNET

  • 1. CHALLENGES ON SINGLE WINDOW IMPLEMENTATION Nairobi, March 2017 WINDOW IMPLEMENTATION The case of Madagascar
  • 2. Challenges on single window implementation 1. LEADERSHIP 2. FINANCING 2 3. CHANGE MANAGEMENT 4. PARTNERSHIP LEADERSHIP FINANCING
  • 3. Challenges on single window implementation 1. LEADERSHIP 2. FINANCING Courageous with a very strong vision 3 3. CHANGE MANAGEMENT 4. PARTNERSHIP LEADERSHIP FINANCINGvery strong vision Customs MD Make the malagasy Customs a modern administration Political support
  • 4. Challenges on single window implementation 1. LEADERSHIP 2. FINANCING Financing terms No financial 4 3. CHANGE MANAGEMENT 4. PARTNERSHIP LEADERSHIP FINANCING No financial contribution Fast implementation Project urgency due to international trade requirements
  • 5. Challenges on single window implementation 1. LEADERSHIP 2. FINANCING Trustworthy technical partner 5 3. CHANGE MANAGEMENT 4. PARTNERSHIP LEADERSHIP FINANCING National project Quick implementation Private sector Stakeholder Support (financing)
  • 6. Challenges on single window implementation 1. LEADERSHIP 2. FINANCING Dynamics of change (approach) 6 3. CHANGE MANAGEMENT 4. PARTNERSHIP LEADERSHIP FINANCING Compulsory change (Obj - 2007) Legal framework Takes too much time (2008 -2014)
  • 7. Achieved outcomes Country Project starting date Project operational Implementation period Burkina Faso 2011 2013 2 years Cameroon 1997 2004 7 years Congo 2007 2013 6 years Ivory Coast 1998 2009 11 years 7 Ivory Coast 1998 2009 11 years Madagascar 2007 2007 6 months Mali 2010 2014 3 years Morrocco 2007 2012 5 years Senegal 1996 2004 8 years Ghana 1998 2003 5 years Lybia 2008 2013 5 years Kenya 2007 2013 6 years Tunisia 1997 2002 5 years Source : African Alliance for Electronic Commerce survey (2012)
  • 11. Achieved outcomes Doing Business Indicators : Trading Across Border 11
  • 12. Achieved outcomes VERY LAST ACHIEVEMENTS Moving to fully paperless processes (2015) 12 Moving to fully electronic payment (2016) Perspective : Moving to single payment
  • 13. Thank you for your attention Lisiniaina RAZAFINDRAKOTOLisiniaina RAZAFINDRAKOTO Malagasy Community Network Services S.A. (GasyNet) Communication and Business Development Manager lisiniaina.razafindrakoto@sgs.com / tel. +261 32 05 489 50