Successfully hosting an international business delegation
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The document introduces the welcome.kit tool for successfully hosting international business delegations. It explains that culture influences expectations around hospitality, including food, accommodations, and what constitutes a successful trip. The welcome.kit helps users consider all relevant cultural aspects by providing categories of cultural information and examples of accommodation and activities to match guests' cultural preferences. It emphasizes learning about guests' cultures, comparing their cultures to one's own, and informing all colleagues working with guests. The tool aims to make guests feel welcomed by understanding and accommodating their cultural needs.
Successfully hosting an international business delegation
- 1. Introducing the welcome.kit The Key to Successfully Hosting an International Business Delegation
- 2. So much can go wrong when hosting an international business delegation
- 3. Whats wrong when your guest considers Munich to be a poor city because of its old town hall?
- 4. What do you do when your guest asks for a prostitute in the middle of the night?
- 5. Culture has an influence on whether we feel welcomed or not.
- 6. Culture influences what is right food and what is good food.
- 7. Culture influences the way we think about a successful business trip.
- 8. and a lot more.
- 9. So its a good idea to keep cultural differences in mind when hosting an international business delegation.
- 10. There is help a simple tool to consider all relevant aspects to make your guests happy.
- 11. The welcome.kit
- 12. Example: Arabia
- 13. And thats how it works. You need
- 14. 1. Knowledge about the relevant cultures
- 15. Cultural Categories 1. Personal Acquaintance 2. Cultural Standards and Dimensions 3. Religion 4. Etiquette
- 16. Puzzle pieces of 2. the travel program for a delegation
- 17. Puzzle Pieces a. Planning Process b. Program and Schedule c. Accomodation d. Meals and Beaverages e. Social Program f. Degree of care needed g. Gifts and Presents
- 18. Now just put together the cultural categories and the puzzle pieces and you have the welcome.kit
- 19. Lets try a second expample. Shall we?
- 20. Example: China
- 21. Example: China Use the welcome kit and you will see for yourself that for your Chinese business partners this accommodation is a better choice than this.
- 22. Some Basic Rules 1. In order to use this tool knowledge about cultural standards and dimensions is needed. 2. Always put Personal Acquaintance first. It outrules categories like dimensions or religion. 3. Do not forget to give all relevant information to colleagues who as well have do deal with your guests. 4. Remember: it has always to do with comparing two cultures. This presentation is written from a German point of view. It might not apply for other cultural combinations.
- 23. Now you have the key to successfully hosting an international business delegation
- 24. You want to talk about this? And maybe enjoy a nice cup of coffee? Steffen Henkel steffen.henkel@change-project.de http://www.crossculture-academy.com https://www.facebook.com/crossculture.academy http://twitter.com/cp_academy http://www.xing.com/profile/Steffen_Henkel http://www.slideshare.net/SteffenH Google+ -> Steffen Henkel
- 25. Sources: 際際滷 1: 息Gerd Altmann pixelio 際際滷 3: Wikipedia, Neues Rathaus M端nchen 際際滷 4: Wikipedia, Schloss Neuhardenberg 際際滷 6: 息birgitH pixelio 際際滷 10: 息S. Hofschlaeger pixelio 際際滷s 11+12: 息Bernd Boscolo pixelio 際際滷s 19+20: Wikipedia, Schlosshotel Kronberg + Wikipedia, Royal Hotel M端nchen Other pictures are purchased at http://www.veer.com