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- 2. CONTACT INFORMATION Home Address : KANFER STREET 73 GREENHILLS RANDFONTEIN 1760 Contact Telephone Numbers : (c) 082 929 6971 (w) 010 590 9505 PERSONAL DETAILS Surname : Joubert First Names : Chantell Elsie Known As : Chantell Date of Birth : 1984-10-20 Nationality : South African Citizen Identity Number : 841020 0006 081 Language Proficiency : Afrikaans & English Gender : Female Marital Status : Single Dependants : None Criminal Record : None Health : Excellent Notice Period : 1 Month
- 3. ACADEMIC QUALIFICATIONS High School Attended : High school Riebeeckrand Period : 1998 - 2002 Highest Standard Passed : Matric Subjects passed : English Afrikaans Hotel Management Geography Typing Biology Computer literate : Microsoft Word / Excel Microsoft Outlook EMPLOYMENT HISTORY 1 Company : Consumer Profile Bureau Period of Employment : 2014-03-01 - Current Position : Quality Assurance Manager Nature of Work :
- 4. 1. Quality Assurance: Through sampling ensure that derived batch outputs have been correctly matched Through sampling ensure that manual verifications are being applied correctly and consistently Through sampling ensure that data that is captured is loaded correctly and that the quality of the data supplied is adequate Checking standard load reports to ensure data quality 2. Product Health Checks: through sampling ensure that system generated results is correct and consistent sample of output data will need to be supplied by IT 3. Information related updates: Ensure that disputes are logged and concluded within the specified time frame Ensure that data queries are logged and data is amended accordingly within the specified time frame Ensure that debt review clearance certificates from debt counsellors is captured within the specified time frame Ensure that debt review status changes are stored and not actioned Ensure that data updates related to consumer and business contact information is logged and data is amended accordingly within the specified time frame Ensure that adverse default listings is logged, loaded, amended or deleted as per supplier request on CPB and other bureaus databases 4. Telephonic queries: deal with consumer, business and client calls that are not related to consumer free credit reports. 5. Consumer and Commercial Manual Enquiries: Process manual requests from existing clients for commercial and/or consumer enquiries 6. Reporting: Monthly Disputes for the NCR Information for the Quarterly Form 44 (synoptic) report for the NCR 7. Staff Management: Allow for business continuity by ensuring that identified key resources are trained adequately and that process and procedures are in place to ensure minimal impact to clients and consumers
- 5. Ensure regular training of verification officers Ensure that verification officer are performance managed fairly and consistently 8. Payment Profile Data Loading Payment Profile Data Backing out data that was sent in error and reloading Running SQL scripts to make sure data loaded is correct Connect to SFTP to fetch data from data providers Contact Person : Shirley Querl 2 Company : Consumer Profile Bureau Period of Employment : 2006/06 2014/02 Position : Call Centre Supervisor Nature of Work : Credit Enquiries Updating system Listing of Clients (Defaults etc) Switchboard duties Data Capturing Data Verification Bulk Enquiries Correspondence Client Related Enquiries Sales Contact Person : Louisa Steffers
- 6. 3 Company : Consumer Profile Bureau Period of Employment : 2004/03/01 2006/05 Position : Call Centre Operator Nature of Work : Credit Enquiries Updating system Listing of Clients (Defaults etc) Switchboard duties Data Capturing Data Verification Bulk Enquiries Correspondence Client Related Enquiries Sales Contact Person : Louisa Steffers 4 Company : Gaultier/Megasure Risk Management Company : Borchardt Insurance Associates Period of Employment : 2001 2002 (school holidays) 2003 Part Time Position : Admin Clerk
- 7. Nature of Work : - Changing Client Details on Computer - Revalue Clients Vehicle Values - Checking all outstanding Documentation on file - Notify Clients of Outstanding Documentation on File by Fax - Follow up Fax With Telephone Calls - Switchboard duty - Insurance Quotes Contact Person : Julia Hansmeyer 082 372 4862