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The document discusses the role and responsibilities of an information system manager. An information system manager may oversee standalone PCs, networks, or multi-user systems. Key responsibilities include understanding how hardware and software function, configuring systems for optimal performance, evaluating performance, training users, and maintaining the system. To be effective, an information system manager needs patience, communication skills, hands-on experience, and a working knowledge of hospitality operations. The role can be reactive, proactive, or coordinative in integrating business needs with technology. Well-managed systems provide accurate, accessible data to efficiently support operations.
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Definition - its importance to the organization - leadership style approaches to the study of
leadership - trait, behavioral and situational approaches - Fiedler's contingency model -
Hersey and Blanchard's Theory, Black and Moutan's Theory, Path and Goal Theory.
Unit 4 8 hours
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Unit 5 8 hours
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油
CONTENTS: CASE STUDIES
CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in
Information Systems
CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology
Platform
CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier
CASE STUDY I-3 The VoIP Adoption at Butler University
CASE STUDY I-4 Supporting Mobile Health Clinics: The Childrens Health Fund of New York City
CASE STUDY I-5 Data Governance at InsuraCorp
CASE STUDY I-6 H.H. Greggs Appliances, Inc.: Deciding on a New Information Technology
Platform
CASE STUDY I-7 Midsouth Chamber of Commerce (B): Cleaning Up an Information Systems
Debacle
CASE STUDY II-1 Vendor-Managed Inventory at NIBCO
CASE STUDY II-2 Real-Time Business Intelligence at Continental Airlines
CASE STUDY II-3 Norfolk Southern Railway:The Business Intelligence Journey
CASE STUDY II-4 Mining Data to Increase State Tax Revenues in California
CASE STUDY II-5 The Cliptomania Web Store: An E-Tailing Start-up Survival Story
CASE STUDY II-6 Rock Island Chocolate Company, Inc.: Building a Social Networking Strategy
CASE STUDY III-1 Managing a Systems Development Project at Consumer and Industrial
Products, Inc.
CASE STUDY III-2 A Make-or-Buy Decision at Baxter Manufacturing Company
CASE STUDY III-3 ERP Purchase Decision at Benton Manufacturing Company, Inc.
CASE STUDY III-4 The Kuali Financial System: An Open-Source Project
CASE STUDY III-5 NIBCOs Big Bang: An SAP Implementation
CASE STUDY III-6 BAT Taiwan: Implementing SAP for a Strategic Transition
CASE STUDY III-7 A Troubled Project at Modern Materials, Inc.
CASE STUDY III-8 Purchasing and Implementing a Student Management System at Jefferson
County School System
CASE STUDY IV-1 The Clarion School for Boys, Inc. Milwaukee Division: Making Information
Systems Investments
CASE STUDY IV-2 FastTrack IT Integration for the Sallie Mae Merger
CASE STUDY IV-3 IT Infrastructure Outsourcing at Schaeffer (A):The Outsourcing Decision
CASE STUDY IV-4 IT Infrastructure Outsourcing at Schaeffer (B): Managing the Contract
CASE STUDY IV-5 Systems Support for a New Baxter Manufacturing Company Plant in Mexico
CASE STUDY IV-6 The Challenges of Local System Design for Multinationals: The MaxFli Sales
Force Automation System at BAT
CASE STUDY IV-7 Meridian Hospital Systems, Inc.: Deciding Which IT Company to Join
CASE STUDY IV-8 Mary Morrisons Ethical Issue
Managing Information
Technology
Prentice Hall
Boston Columbus Indianapolis New York San Francisco Upper Saddle River
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto
Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
Seventh Edition
Carol V. Brown
Howe School of Technology Management,
Stevens Institute of Technology
Daniel W. DeHayes
Kelley School of Business,
Indiana University
Jeffrey A. Hoffer
School of Business Administration,
The University of Dayton
E. Wain.CONTENTS CASE STUDIESCASE STUDY 1 Midsouth Chamber of.docx
CONTENTS CASE STUDIESCASE STUDY 1 Midsouth Chamber of.docxmaxinesmith73660
油
CONTENTS: CASE STUDIES
CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in
Information Systems
CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology
Platform
CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier
CASE STUDY I-3 The VoIP Adoption at Butler University
CASE STUDY I-4 Supporting Mobile Health Clinics: The Childrens Health Fund of New York City
CASE STUDY I-5 Data Governance at InsuraCorp
CASE STUDY I-6 H.H. Greggs Appliances, Inc.: Deciding on a New Information Technology
Platform
CASE STUDY I-7 Midsouth Chamber of Commerce (B): Cleaning Up an Information Systems
Debacle
CASE STUDY II-1 Vendor-Managed Inventory at NIBCO
CASE STUDY II-2 Real-Time Business Intelligence at Continental Airlines
CASE STUDY II-3 Norfolk Southern Railway:The Business Intelligence Journey
CASE STUDY II-4 Mining Data to Increase State Tax Revenues in California
CASE STUDY II-5 The Cliptomania Web Store: An E-Tailing Start-up Survival Story
CASE STUDY II-6 Rock Island Chocolate Company, Inc.: Building a Social Networking Strategy
CASE STUDY III-1 Managing a Systems Development Project at Consumer and Industrial
Products, Inc.
CASE STUDY III-2 A Make-or-Buy Decision at Baxter Manufacturing Company
CASE STUDY III-3 ERP Purchase Decision at Benton Manufacturing Company, Inc.
CASE STUDY III-4 The Kuali Financial System: An Open-Source Project
CASE STUDY III-5 NIBCOs Big Bang: An SAP Implementation
CASE STUDY III-6 BAT Taiwan: Implementing SAP for a Strategic Transition
CASE STUDY III-7 A Troubled Project at Modern Materials, Inc.
CASE STUDY III-8 Purchasing and Implementing a Student Management System at Jefferson
County School System
CASE STUDY IV-1 The Clarion School for Boys, Inc. Milwaukee Division: Making Information
Systems Investments
CASE STUDY IV-2 FastTrack IT Integration for the Sallie Mae Merger
CASE STUDY IV-3 IT Infrastructure Outsourcing at Schaeffer (A):The Outsourcing Decision
CASE STUDY IV-4 IT Infrastructure Outsourcing at Schaeffer (B): Managing the Contract
CASE STUDY IV-5 Systems Support for a New Baxter Manufacturing Company Plant in Mexico
CASE STUDY IV-6 The Challenges of Local System Design for Multinationals: The MaxFli Sales
Force Automation System at BAT
CASE STUDY IV-7 Meridian Hospital Systems, Inc.: Deciding Which IT Company to Join
CASE STUDY IV-8 Mary Morrisons Ethical Issue
Managing Information
Technology
Prentice Hall
Boston Columbus Indianapolis New York San Francisco Upper Saddle River
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto
Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
Seventh Edition
Carol V. Brown
Howe School of Technology Management,
Stevens Institute of Technology
Daniel W. DeHayes
Kelley School of Business,
Indiana University
Jeffrey A. Hoffer
School of Business Administration,
The University of Dayton
E. Wain.Mis 2
Mis 2Md. Mashiur Rahman
油
This document provides an overview of management information systems (MIS). It defines MIS as a computer-based system that provides information to support decision-making. The goals of MIS are to regularly provide managers with information for routine operational control and better planning and organization. The document then discusses the roles of MIS in an organization, comparing it to the heart supplying blood, as it ensures appropriate data collection, processing, and distribution to various destinations according to their needs. Finally, it discusses the impact of MIS in making management of various functions like marketing and finance more efficient.CONTENTS CASE STUDIESCASE STUDY 1 Midsouth Chamber of
CONTENTS CASE STUDIESCASE STUDY 1 Midsouth Chamber ofAlleneMcclendon878
油
CONTENTS: CASE STUDIES
CASE STUDY 1 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in
Information Systems
CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology
Platform
CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier
CASE STUDY I-3 The VoIP Adoption at Butler University
CASE STUDY I-4 Supporting Mobile Health Clinics: The Childrens Health Fund of New York City
CASE STUDY I-5 Data Governance at InsuraCorp
CASE STUDY I-6 H.H. Greggs Appliances, Inc.: Deciding on a New Information Technology
Platform
CASE STUDY I-7 Midsouth Chamber of Commerce (B): Cleaning Up an Information Systems
Debacle
CASE STUDY II-1 Vendor-Managed Inventory at NIBCO
CASE STUDY II-2 Real-Time Business Intelligence at Continental Airlines
CASE STUDY II-3 Norfolk Southern Railway: The Business Intelligence Journey
CASE STUDY II-4 Mining Data to Increase State Tax Revenues in California
CASE STUDY II-5 The Cliptomania Web Store: An E-Tailing Start-up Survival Story
CASE STUDY II-6 Rock Island Chocolate Company, Inc.: Building a Social Networking Strategy
CASE STUDY III-1 Managing a Systems Development Project at Consumer and Industrial
Products, Inc.
CASE STUDY III-2 A Make-or-Buy Decision at Baxter Manufacturing Company
CASE STUDY III-3 ERP Purchase Decision at Benton Manufacturing Company, Inc.
CASE STUDY III-4 The Kuali Financial System: An Open-Source Project
CASE STUDY III-5 NIBCOs Big Bang: An SAP Implementation
CASE STUDY III-6 BAT Taiwan: Implementing SAP for a Strategic Transition
CASE STUDY III-7 A Troubled Project at Modern Materials, Inc.
CASE STUDY III-8 Purchasing and Implementing a Student Management System at Jefferson
County School System
CASE STUDY IV-1 The Clarion School for Boys, Inc. Milwaukee Division: Making Information
Systems Investments
CASE STUDY IV-2 FastTrack IT Integration for the Sallie Mae Merger
CASE STUDY IV-3 IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision
CASE STUDY IV-4 IT Infrastructure Outsourcing at Schaeffer (B): Managing the Contract
CASE STUDY IV-5 Systems Support for a New Baxter Manufacturing Company Plant in Mexico
CASE STUDY IV-6 The Challenges of Local System Design for Multinationals: The MaxFli Sales
Force Automation System at BAT
CASE STUDY IV-7 Meridian Hospital Systems, Inc.: Deciding Which IT Company to Join
CASE STUDY IV-8 Mary Morrisons Ethical Issue
Managing Information
Technology
Prentice Hall
Boston Columbus Indianapolis New York San Francisco Upper Saddle River
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto
Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
Seventh Edition
Carol V. Brown
Howe School of Technology Management,
Stevens Institute of Technology
Daniel W. DeHayes
Kelley School of Business,
Indiana University
Jeffrey A. Hoffer
School of Business Administration,
The University of Dayton
E. Wa ...Chapter 1Introduction to management information systemMIS.pptx
Chapter 1Introduction to management information systemMIS.pptxMohamedAbdi347025
油
Chap 1Management information system
(eBook PDF) Information Systems Today Managing in the Digital World 7th Edition
(eBook PDF) Information Systems Today Managing in the Digital World 7th Editionlargecrear2o
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(eBook PDF) Information Systems Today Managing in the Digital World 7th Edition
(eBook PDF) Information Systems Today Managing in the Digital World 7th Edition
(eBook PDF) Information Systems Today Managing in the Digital World 7th EditionINT 1010 08-3.pdf
INT 1010 08-3.pdfLuis R Castellanos
油
The document discusses different managerial roles in information systems. A Chief Information Officer (CIO) heads the information systems function and aligns technology with organizational goals. Functional managers oversee specific functions that report to the CIO, such as systems analysis. An ERP manager maintains and implements changes to enterprise resource planning systems. Project managers are responsible for keeping IT projects on schedule and on budget. An Information Security Officer sets and enforces information security policies to protect organizational data from internal and external threats.(eBook PDF) Information Systems Today Managing in the Digital World 7th Edition
(eBook PDF) Information Systems Today Managing in the Digital World 7th Editionmaangdarine29
油
(eBook PDF) Information Systems Today Managing in the Digital World 7th Edition
(eBook PDF) Information Systems Today Managing in the Digital World 7th Edition
(eBook PDF) Information Systems Today Managing in the Digital World 7th EditionMore from Anil Bilgihan (10)
The Economic and Political Environment 際際滷s
The Economic and Political Environment 際際滷sAnil Bilgihan
油
The Economic and Political Environment 際際滷s
The Internet
The InternetAnil Bilgihan
油
The document provides an overview of the Internet and how it works. It discusses:
1. The Internet is a network of networks that connects millions of computers globally and allows for communication through email, file transfers, and access to information through websites.
2. Key components that enable the Internet include hardware like cables and routers, and software protocols for communication like TCP/IP, HTTP, and HTML.
3. The World Wide Web is a system for accessing information over the Internet through hyperlinked web pages that are written using HTML and accessed using URLs and HTTP. Social media in hospitality
Social media in hospitalityAnil Bilgihan
油
This document discusses social media and how it has evolved from Web 1.0 to Web 2.0. Social media takes many forms like forums, blogs, wikis, pictures and video. It allows for collective intelligence, participation and sharing. Usage of social media is growing significantly with many people blogging, joining social networks and uploading photos. Location-based social media like Foursquare is also discussed. The rise of travel 2.0 using social media to find information and share travel experiences is covered as well.Restaurant Management Systems
Restaurant Management SystemsAnil Bilgihan
油
The document discusses various restaurant management systems including point-of-sale systems, table management systems, home delivery software, inventory control systems, menu management systems, and recipe management systems. It provides details on point-of-sale systems, describing them as networks of input/output devices used by employees for tasks like orders, kitchen communication, payments, and billing. Benefits include reduced errors and labor costs. Hardware options and types are also outlined.Property Management Systems
Property Management SystemsAnil Bilgihan
油
Automation in the hospitality industry began with tools for budgets, reports and statistics processing. Over time, automation expanded to include reservations systems, sales reports, room inventory control and timekeeping. Further advances led to computers analyzing reservations data to provide marketing insights and front office systems tracking guest histories and preferences. Modern property management systems integrate information across departments and interfaces to provide reservations, guest services, financial management, marketing intelligence and enterprise integration.Guestroom Technologies
Guestroom TechnologiesAnil Bilgihan
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The document discusses various in-room technologies used in hotels, including electronic locking systems, energy management systems, fire alarm and security systems, in-room minibars, and guestroom phone/entertainment systems. It describes the evolution of keycard technologies from mechanical keys to smart cards and RFID keys. It also explains different types of energy management systems that use sensors and controls to reduce energy usage when rooms are unoccupied.E commerce in Tourism
E commerce in TourismAnil Bilgihan
油
The document discusses how e-commerce has affected various sectors of the tourism and hospitality industry. It notes that the internet has provided new opportunities for these industries to market and distribute their products directly to customers. Specifically, it describes how airlines, cruise lines, hotels, and rental car companies have established online booking and marketing presences to reduce costs and better serve customers.Chapter 4
Chapter 4Anil Bilgihan
油
1. Networks allow for sharing of resources like files, printers, and applications between connected computers. This provides benefits like cost savings, centralized management, and increased productivity over standalone computers.
2. Common network topologies include peer-to-peer, client-server, bus, star, and ring. Larger networks often use a hybrid approach to balance reliability, capacity, and costs.
3. Key network components include physical media like cables, wireless cards, and fiber optics. Logical components include servers, clients, switches, and routers that facilitate communication and sharing across the network.Restaurant GPS
Restaurant GPSAnil Bilgihan
油
This document discusses GPS as a marketing tool from the consumer perspective. It presents results from a survey of 201 consumers on their GPS usage, perceptions of benefits, and how GPS impacts business patronage. The survey found that 48% of respondents own a portable GPS, which they use mostly for directions but also to find restaurants, hotels and attractions. Respondents see GPS as useful and time-saving but have mixed views on receiving targeted advertisements or coupons from businesses.Chapter 2
- 1. Chapter 2The Information System Manager
- 2. The ideal system manager has the curiosity of a cat, the persistence of a research scientist, and the energy of an Olympic athlete.---- Judith Frank
- 3. What type of system will you manage?As a property level information system manager, you may manage the following 3 types of computer systems:Stand-alone personal computer (PC)Network (LAN, WAN, WiLAN)Multi-user systemi.e. Fidelio
- 4. Who should manage the information system? Patience and good communication skills Effectively train peopleHands-on experience operating a hospitality computer system A good working knowledge of hospitality operations No need to know a programming language or have a mainframe computing background.
- 5. What are the responsibilities of an information system manager?Understanding how the information systems hardware and software function.Configuring the information system for optimal performance.Evaluating system performance.Training system users.Guarding and preserving the system.Maintaining a system library.Building the information plan
- 6. Understanding how the information systems hardware and software functionHARDWAREphysical SOFTWARE - programs
- 7. HARDWARE
- 9. SOFTWARE
- 11. Understanding how the information systems hardware and software functionUsers Manual from Vendors OperaTechnology Shows, AssociationsJournals, Magazines
- 14. What is the information system focus?At the lowest level, the Information System (IS) focus is on providing the necessary services at a minimum cost.At the highest level, information technology is used to redesign major business processes and to create new products and services. IS function should be viewed as an integral part of the business.
- 16. It should be.Everybodys focus
- 17. InterviewPaul ManleyDirector of Loyalty MarketingCendant Corporation30 years experienceHotels, Cruise Ships, Vendors, Consultants
- 18. Interview (cont.)Most important skills to have:1. Big picture- Understand industry drivers2. Content- Deliver tangible results based on your role3. Learning- Be able to absorb new information4. People Skills- Be able to develop longterm relationships
- 19. Interview (cont.)Advice:Learn about both the hospitality businessand information technology.
- 20. ITInformation Technology (IT) is no longer just one department.Now, everyone in the organization is responsible for IT.Departmental Managers purchase or play a critical role in the purchasing of IT systems.
- 21. Welcome to the World of ITFast changingIncreasing guest technological demandsIncreasing competitionLabor issues
- 22. IT is the Entire Organization
- 23. Managing Your CareerGood choice-hospitality and tourism are among the largest and fastest growing industries.IT opens up career options.Do a S.W.O.T. analysis.
- 24. Decisions, Decisions, DecisionsTechnology career path:1. IT Managerial Combines business and technology2. IT TechnicalTechnology-focused3. Non Managerial IT IT is still critical!
- 25. The three roles IS management can play in an organizationReactive, in which the information system manager passively responds to ad hoc demands and continual cost-reduction pressures.acting in returnProactive, in which the information system manager directs projects focused on improving business operations. taking action in advance Coordinative, in which the information system manager focuses on the integration of business requirements and technology.
- 26. Characteristics of a well-managed systemAccurate, relevant data that is easily accessible.Necessary resources to carry out tasks in the most efficient and effective manner.Properly protected and maintained.Computer downtime System utilization and acceptance Well-defined information plan
- 27. Are you ready to be a qualified information system manager? Keep learning the following chapters!