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Chapter 9

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This document contains information about risk management, facility management, and event security. It discusses the DIM process for developing a risk management plan, which involves three steps: developing, implementing, and managing the plan. It also outlines the three steps for developing a risk management plan: identifying risks, classifying risks, and selecting treatments for the risks. The document provides information on controlling access within facilities and managing the risks of injury and loss.

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CHAPTER 9 DISCUSSION QUESTIONS 1) What % of all accident deaths in the U.S. do slip-&-fall accidents account for? 2) What % of incidents at U.S. stadiums are a result of slip-&- falls? 3) What is the most recent 2009 definition of risk management? 4) What is the primary goal of a risk manager? 5) What are the 3 basic steps in the DIM process? 6) What are the 3 steps in developing a risk management plan? 7) What does SOP stand for?
1972 SUMMER OLYMPICS TERRORIST ATTACK -1972 SUMMER OLYMPICS (THE HAPPY GAMES): AUGUST 26 TO SEPTEMBER 10,1972 IN MUNICH, WEST GERMANY -BLACK SEPTEMBER: A PALESTINIAN TERRORIST GROUP FOUNDED IN 1970 -8 BLACK SEPTEMBER MEMBERS TOOK 11 MEMBERS OF ISRAELI OLYMPIC TEAM HOSTAGE -ALL 11 WERE KILLED -5 TERRORISTS WERE KILLED BY POLICE DURING FAILED RESCUE ATTEMPT -3 TERRORISTS WERE CAPTURED & LATER RELEASED BY WEST GERMAN GOVERNMENT -ISRAEL RESPONDED WITH OPERATION WRATH OF GOD A COVERT OPERATION TO HUNT DOWN THE TERROSISTS & OTHERS INVOLVED (SPIELBERGS MUNICH) -IT IS BELIEVED 2 OF THE 3 TERRORISTS WERE FOUND & KILLED
FROM AN EVENT MANAGEMENT & SECURITY STANDPOINT, HOW WAS THE TERRORIST ATTACK AT THE 1972 MUNICH OLYMPICS MISHANDLED?
-UNSAFE FACILTIES IS ONE OF THE LEADING CLAIMS MADE IN NEGLIGENCE LAWSUITS -MOST LIABILITY PROBLEMS STEM FROM MAINTENANCE & OPERATION OF THE PREMISES, NOT THEIR DESIGN & CONSTRUCTION .
THE 5 DUTIES OF A SPORTS FACILITY MANAGER: 1) KEEP THE PREMISES IN SAFE REPAIR 2) INSPECT THE PREMISES FOR OBVIOUS & HIDDEN HAZARDS 3) REMOVE THE HAZARDS OR WARN OF THEIR PRESENCE 4) PROTECT THE INVITEE FROM FORSEEABLE DANGERS 5) CONDUCT OPERATIONS ON THE PREMISES WITH REASONABLE CARE FOR THE SAFETY OF THE INVITEE
RISK MANAGEMENT THE PROCESS OF ANALYZING EXPOSURE TO RISK & DETERMINING HOW TO BEST HANDLE SUCH EXPOSURE PRIMARY GOAL OF A RISK MANAGER (FACILITY/EVENT MANAGER: TO REDUCE THOSE RISKS THAT CONTRIBUTE TO BODILY INJURIES &/OR MONETARY LOSSES WHILE EFFECTIVELY MANAGING A SPORT FACILITY
NATIONALS CASH IN ON SUCCESS, SIGN 22 DEALS SBJ: APRIL 15-21 PAGE: 8
1) The Nationals 22 sponsorship deals created an aggregate annual revenue increase of more than what %? -20% 2) Nationals Park is entering its what season of operation? -6th 3) The Nationals signed a short-term deal with HBO, driven by what show? -VEEP 4) What restaurant chain will feature a redemption program for discounted Nationals tickets? -TGI FRIDAYS 5) All full & partial season tickets are based on RFID cards. What does RFID stand for? -RADIO FREQUENCY IDENTIFICATION
6) What do the RFID cards tie together into one computerized system? -TICKETING, CONCESSIONS, MERCHANDISING, PARKING, & CLUBS LOYALTY PROGRAM 7) Since the beginning of the year, what % of the club's season-ticket holders have logged into the system to manage their accounts? -94% 8) What does the RFID system at Nationals Park also use? -SELF-SCANNING TURNSTILES 9) What is the average entry rate at the self-scanning turnstiles? -ONE SECOND PER FAN 10) What is the average rate of entry when users are scanning? -EIGHT TO TEN SECONDS
-SPORT & RECREATION MANAGERS MUST BE AWARE OF THE POTENTIAL FOR: 1) INJURY 2) LOSS -LOSS: 1) PHYSICAL: -VANDALISM, THEFT, POORLY WRITTEN CONTRACTS 2) FINANCIAL: -LAWSUITS -RISK MANAGEMENT DOES NOT SEEK TO ELIMINATE ALL RISKS, BUT RATHER MINIMIZE THE INHEREANT & NEGLIGENT RISKS WITHIN ACTIVITIES & SERVICES.
ALL FACILITIES NEED TO CONTROL 2 TYPES OF ACCESS: 1) INTO THE FACILITY 2) WITHIN THE FACILITY A FACILITY THAT CAN BE SUPERVISED EFFICIENTLY IS A GREAT ADVANTAGE FOR WHAT 2 REASONS? 1) REDUCE LIABILITY -A LACK OF PROPER SUPERVISION IS ONE OF THE MOST COMMON ALLEGATIONS MADE IN LAWSUITS REGARDING NEGLIGENCE IN SPORT & PHYSICAL ACTIVITY PROGRAMS. 2) REDUCE STAFF -A WELL-DESIGNED FACILITY CAN BE ADEQUATELY SUPERVISED BY A MINIMUM NUMBER OF STAFF MEMBERS, THEREBY REDUCING OPERATING COSTS.
THE MAIN WAY TO CONTROL ACCESS INTO THE FACILITY IS THROUGH CREDENTIALS
THERE ARE 2 MAIN WAYS TO CONTROL ACCESS WITHIN THE FACILITY
HORIZONTAL CIRCULATION CONTROL -COMMON METHOD FOR MANAGING ACCESS TO DIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEED TO SEPARATE AREAS ON THE SAME FLOOR
VERTICAL CIRCULATION CONTROL -COMMON METHOD FOR MANAGING ACCESS TO DIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEED TO SEPARATE AREAS ON THE DIFFERENT FLOORS
WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?
WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS? -A TOOL USED TO DEVELOP AN EFFECTIVE RISK MANAGEMENT PROGRAM -SHOULD BE USED AS AN ANTICIPATORY TECHNIQUE, NOT A REACTIONARY PROCEDURE -PROACTIVE VS REACTIVE -IF USED PROPERLY, THE PROCESS WILL HELP AN ORGANIZATION DECREASE THE CHANCE OF LITIGATION -STEPS: 1) DEVELOPING -DEVELOP THE PLAN 2) IMPLEMENTING -IMPLEMENT THE PLAN 3) MANAGING -MANAGE THE PLAN NO MATTER THE SIZE, EVERY ORGANIZATION SHOULD: -HAVE A RISK MANAGEMENT PLAN -NOT USE A BOILERPLATE PLAN -DEVLEOP THE RISK MANAGEMENT PLAN SPECIFIC TO THE ORGANIZATION
STEPS IN DEVELOPING THE RISK MANAGEMENT PLAN 1) IDENTIFYING THE RISKS -MUST DETERMINE THE VARIOUS RISKS/LOSSES THAT MAY OCCUR 2) CLASSIFYING THE RISKS -QUANTIFY RISKS IN TERMS OF FREQUENCY & SEVERITY 3) SELECTING TREATMENTS FOR THE RISKS A) AVOIDANCE B) TRANSFER (INSURANCE) C) RETENTION D) REDUCTION (EMPLOYEE TRAINING)

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Chapter 9

  • 1. CHAPTER 9 DISCUSSION QUESTIONS 1) What % of all accident deaths in the U.S. do slip-&-fall accidents account for? 2) What % of incidents at U.S. stadiums are a result of slip-&- falls? 3) What is the most recent 2009 definition of risk management? 4) What is the primary goal of a risk manager? 5) What are the 3 basic steps in the DIM process? 6) What are the 3 steps in developing a risk management plan? 7) What does SOP stand for?
  • 2. 1972 SUMMER OLYMPICS TERRORIST ATTACK -1972 SUMMER OLYMPICS (THE HAPPY GAMES): AUGUST 26 TO SEPTEMBER 10,1972 IN MUNICH, WEST GERMANY -BLACK SEPTEMBER: A PALESTINIAN TERRORIST GROUP FOUNDED IN 1970 -8 BLACK SEPTEMBER MEMBERS TOOK 11 MEMBERS OF ISRAELI OLYMPIC TEAM HOSTAGE -ALL 11 WERE KILLED -5 TERRORISTS WERE KILLED BY POLICE DURING FAILED RESCUE ATTEMPT -3 TERRORISTS WERE CAPTURED & LATER RELEASED BY WEST GERMAN GOVERNMENT -ISRAEL RESPONDED WITH OPERATION WRATH OF GOD A COVERT OPERATION TO HUNT DOWN THE TERROSISTS & OTHERS INVOLVED (SPIELBERGS MUNICH) -IT IS BELIEVED 2 OF THE 3 TERRORISTS WERE FOUND & KILLED
  • 3. FROM AN EVENT MANAGEMENT & SECURITY STANDPOINT, HOW WAS THE TERRORIST ATTACK AT THE 1972 MUNICH OLYMPICS MISHANDLED?
  • 4. -UNSAFE FACILTIES IS ONE OF THE LEADING CLAIMS MADE IN NEGLIGENCE LAWSUITS -MOST LIABILITY PROBLEMS STEM FROM MAINTENANCE & OPERATION OF THE PREMISES, NOT THEIR DESIGN & CONSTRUCTION .
  • 5. THE 5 DUTIES OF A SPORTS FACILITY MANAGER: 1) KEEP THE PREMISES IN SAFE REPAIR 2) INSPECT THE PREMISES FOR OBVIOUS & HIDDEN HAZARDS 3) REMOVE THE HAZARDS OR WARN OF THEIR PRESENCE 4) PROTECT THE INVITEE FROM FORSEEABLE DANGERS 5) CONDUCT OPERATIONS ON THE PREMISES WITH REASONABLE CARE FOR THE SAFETY OF THE INVITEE
  • 6. RISK MANAGEMENT THE PROCESS OF ANALYZING EXPOSURE TO RISK & DETERMINING HOW TO BEST HANDLE SUCH EXPOSURE PRIMARY GOAL OF A RISK MANAGER (FACILITY/EVENT MANAGER: TO REDUCE THOSE RISKS THAT CONTRIBUTE TO BODILY INJURIES &/OR MONETARY LOSSES WHILE EFFECTIVELY MANAGING A SPORT FACILITY
  • 7. NATIONALS CASH IN ON SUCCESS, SIGN 22 DEALS SBJ: APRIL 15-21 PAGE: 8
  • 8. 1) The Nationals 22 sponsorship deals created an aggregate annual revenue increase of more than what %? -20% 2) Nationals Park is entering its what season of operation? -6th 3) The Nationals signed a short-term deal with HBO, driven by what show? -VEEP 4) What restaurant chain will feature a redemption program for discounted Nationals tickets? -TGI FRIDAYS 5) All full & partial season tickets are based on RFID cards. What does RFID stand for? -RADIO FREQUENCY IDENTIFICATION
  • 9. 6) What do the RFID cards tie together into one computerized system? -TICKETING, CONCESSIONS, MERCHANDISING, PARKING, & CLUBS LOYALTY PROGRAM 7) Since the beginning of the year, what % of the club's season-ticket holders have logged into the system to manage their accounts? -94% 8) What does the RFID system at Nationals Park also use? -SELF-SCANNING TURNSTILES 9) What is the average entry rate at the self-scanning turnstiles? -ONE SECOND PER FAN 10) What is the average rate of entry when users are scanning? -EIGHT TO TEN SECONDS
  • 10. -SPORT & RECREATION MANAGERS MUST BE AWARE OF THE POTENTIAL FOR: 1) INJURY 2) LOSS -LOSS: 1) PHYSICAL: -VANDALISM, THEFT, POORLY WRITTEN CONTRACTS 2) FINANCIAL: -LAWSUITS -RISK MANAGEMENT DOES NOT SEEK TO ELIMINATE ALL RISKS, BUT RATHER MINIMIZE THE INHEREANT & NEGLIGENT RISKS WITHIN ACTIVITIES & SERVICES.
  • 11. ALL FACILITIES NEED TO CONTROL 2 TYPES OF ACCESS: 1) INTO THE FACILITY 2) WITHIN THE FACILITY A FACILITY THAT CAN BE SUPERVISED EFFICIENTLY IS A GREAT ADVANTAGE FOR WHAT 2 REASONS? 1) REDUCE LIABILITY -A LACK OF PROPER SUPERVISION IS ONE OF THE MOST COMMON ALLEGATIONS MADE IN LAWSUITS REGARDING NEGLIGENCE IN SPORT & PHYSICAL ACTIVITY PROGRAMS. 2) REDUCE STAFF -A WELL-DESIGNED FACILITY CAN BE ADEQUATELY SUPERVISED BY A MINIMUM NUMBER OF STAFF MEMBERS, THEREBY REDUCING OPERATING COSTS.
  • 12. THE MAIN WAY TO CONTROL ACCESS INTO THE FACILITY IS THROUGH CREDENTIALS
  • 13. THERE ARE 2 MAIN WAYS TO CONTROL ACCESS WITHIN THE FACILITY
  • 14. HORIZONTAL CIRCULATION CONTROL -COMMON METHOD FOR MANAGING ACCESS TO DIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEED TO SEPARATE AREAS ON THE SAME FLOOR
  • 15. VERTICAL CIRCULATION CONTROL -COMMON METHOD FOR MANAGING ACCESS TO DIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEED TO SEPARATE AREAS ON THE DIFFERENT FLOORS
  • 16. WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?
  • 17. WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS? -A TOOL USED TO DEVELOP AN EFFECTIVE RISK MANAGEMENT PROGRAM -SHOULD BE USED AS AN ANTICIPATORY TECHNIQUE, NOT A REACTIONARY PROCEDURE -PROACTIVE VS REACTIVE -IF USED PROPERLY, THE PROCESS WILL HELP AN ORGANIZATION DECREASE THE CHANCE OF LITIGATION -STEPS: 1) DEVELOPING -DEVELOP THE PLAN 2) IMPLEMENTING -IMPLEMENT THE PLAN 3) MANAGING -MANAGE THE PLAN NO MATTER THE SIZE, EVERY ORGANIZATION SHOULD: -HAVE A RISK MANAGEMENT PLAN -NOT USE A BOILERPLATE PLAN -DEVLEOP THE RISK MANAGEMENT PLAN SPECIFIC TO THE ORGANIZATION
  • 18. STEPS IN DEVELOPING THE RISK MANAGEMENT PLAN 1) IDENTIFYING THE RISKS -MUST DETERMINE THE VARIOUS RISKS/LOSSES THAT MAY OCCUR 2) CLASSIFYING THE RISKS -QUANTIFY RISKS IN TERMS OF FREQUENCY & SEVERITY 3) SELECTING TREATMENTS FOR THE RISKS A) AVOIDANCE B) TRANSFER (INSURANCE) C) RETENTION D) REDUCTION (EMPLOYEE TRAINING)