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Simran Chhina

This document summarizes key topics related to job satisfaction, organizational commitment, and organizational citizenship behaviors. It defines job satisfaction as the degree of pleasure an employee derives from their job. Job satisfaction can be measured globally or facet-specifically for factors like pay and supervision. Predictors of job satisfaction include both situational and dispositional factors. Job satisfaction is often studied in relation to performance, turnover, and absenteeism. Organizational citizenship behaviors are discretionary behaviors that go above required job duties. Dimensions include altruism, conscientiousness, and sportsmanship. Organizational commitment refers to an employee's allegiance to their employer and can be affective, continuance, or normative based on different

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Chapter 8 Job Satisfaction, Commitment and Behaviors PSYC 2171 Fall 2008
Job Satisfaction, Commitment and Behavior Job Satisfaction job satisfaction - the degree of pleasure an employee derives from his or her job I/O psychologists have been studying this for many years Why? Do you think the average job satisfaction in the U.S. has increased or decreased over the years?
Job Satisfaction, Commitment, and Behavior Job Satisfaction Measuring Job Satisfaction: Many measures of job satisfaction have been developed (e.g., Job Descriptive Index; Minnesota Satisfaction Questionnaire; Faces) You can measure job satisfaction at two levels: Global job satisfaction (Overall, I am satisfied with my job) Job facet satisfaction (pay, supervisor, coworkers, working conditions, etc.)
Multi-faceted nature of JS W o r k S a tis fa c tio n P a y S a tis fa c t io n P r o m o tio n S a tis fa c t io n S u p e r v is io n S a tis fa c t io n C o w o r k e r S a tis fa c tio n G e n e r a l J o b S a tis fa c tio n
Job Satisfaction, Commitment, and Behavior Job Satisfaction Predictors of Job Satisfaction: Situational Dispositional
Job Satisfaction, Commitment, and Behavior Job Satisfaction Usually studied in relation to 3 outcomes Performance Turnover Absenteeism
Job Satisfaction, Commitment, and Behavior Organizational citizenship behavior -work behavior that goes above and beyond the required duties of the job (also called contextual performance; prosocial behavior, extra-role performance) What kinds of things do you do on your job that go above and beyond your required duties?
Job Satisfaction, Commitment, and Behavior Dimensions of citizenship behavior: altruism conscientiousness courtesy sportsmanship civic virtue
Job Satisfaction, Commitment, and Behavior Why do people perform OCBs? 1. Dispositional origins: conscientiousness agreeableness
Organizational Attitudes and Behavior Why do people perform OCBs? 2. Situational origins: fairness perceptions Other reasons?
Organizational Attitudes and Behavior Organizational commitment - the extent to which an employee feels a sense of allegiance to his or her employer Types of commitment: Affective Continuance Normative How does each type relate to outcomes like performance, absenteeism and turnover?
SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: What kind of commitment do these items seem to be measuring? I feel as if this organizations problems are my own. This organization has a great deal of personal meaning for me. I would be happy to work at this organization until I retire. I enjoy discussing my work organization with others.
SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: What kind of commitment do these items seem to be measuring? Too much in my life would be disrupted if I decided I wanted to leave my organization now. I was taught to believe in the value of remaining loyal to one organization
SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: Targets of Commitment Coworkers Supervisor Organization Profession

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Chapter8slidesfor anitaclasses

  • 1. Chapter 8 Job Satisfaction, Commitment and Behaviors PSYC 2171 Fall 2008
  • 2. Job Satisfaction, Commitment and Behavior Job Satisfaction job satisfaction - the degree of pleasure an employee derives from his or her job I/O psychologists have been studying this for many years Why? Do you think the average job satisfaction in the U.S. has increased or decreased over the years?
  • 3. Job Satisfaction, Commitment, and Behavior Job Satisfaction Measuring Job Satisfaction: Many measures of job satisfaction have been developed (e.g., Job Descriptive Index; Minnesota Satisfaction Questionnaire; Faces) You can measure job satisfaction at two levels: Global job satisfaction (Overall, I am satisfied with my job) Job facet satisfaction (pay, supervisor, coworkers, working conditions, etc.)
  • 4. Multi-faceted nature of JS W o r k S a tis fa c tio n P a y S a tis fa c t io n P r o m o tio n S a tis fa c t io n S u p e r v is io n S a tis fa c t io n C o w o r k e r S a tis fa c tio n G e n e r a l J o b S a tis fa c tio n
  • 5. Job Satisfaction, Commitment, and Behavior Job Satisfaction Predictors of Job Satisfaction: Situational Dispositional
  • 6. Job Satisfaction, Commitment, and Behavior Job Satisfaction Usually studied in relation to 3 outcomes Performance Turnover Absenteeism
  • 7. Job Satisfaction, Commitment, and Behavior Organizational citizenship behavior -work behavior that goes above and beyond the required duties of the job (also called contextual performance; prosocial behavior, extra-role performance) What kinds of things do you do on your job that go above and beyond your required duties?
  • 8. Job Satisfaction, Commitment, and Behavior Dimensions of citizenship behavior: altruism conscientiousness courtesy sportsmanship civic virtue
  • 9. Job Satisfaction, Commitment, and Behavior Why do people perform OCBs? 1. Dispositional origins: conscientiousness agreeableness
  • 10. Organizational Attitudes and Behavior Why do people perform OCBs? 2. Situational origins: fairness perceptions Other reasons?
  • 11. Organizational Attitudes and Behavior Organizational commitment - the extent to which an employee feels a sense of allegiance to his or her employer Types of commitment: Affective Continuance Normative How does each type relate to outcomes like performance, absenteeism and turnover?
  • 12. SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: What kind of commitment do these items seem to be measuring? I feel as if this organizations problems are my own. This organization has a great deal of personal meaning for me. I would be happy to work at this organization until I retire. I enjoy discussing my work organization with others.
  • 13. SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: What kind of commitment do these items seem to be measuring? Too much in my life would be disrupted if I decided I wanted to leave my organization now. I was taught to believe in the value of remaining loyal to one organization
  • 14. SAMPLE ORGANIZATIONAL COMMITMENT ITEMS: Targets of Commitment Coworkers Supervisor Organization Profession