This document discusses strategies for charity communications in the digital age, noting that the right combination of rational and emotional messaging, displayed and deployed at the right times can lead to effective real-time marketing. It also presents two models of engagement pyramids showing different levels of audience interaction from basic sharing and commenting to in-depth reports and events. Advice is given to get involved with WonkComms, a group focused on communications strategies for think tanks and charities.
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9. The pyramid of engagement
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11. The [other] pyramid of engagement
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