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Check-In Procedures and types of guests .pdf

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ErichViray

VIP check-in procedures involve escorting important persons from the airport to the hotel by senior managers. They are welcomed in the lobby where their registration card is filled and a suite is allotted in advance requiring only a signature. Special amenities like a king bed and full bar are provided, along with a personal butler to attend to all requests during their stay such as meals, laundry, transportation. Their bill is prepared and signature obtained before being settled by sponsors or government. Group arrivals involve speaking with the leader who provides a rooming list and blocks are allotted together when possible. Registration cards are filled and keys prepared which the leader then handles and luggage is tagged and delivered by bell boys.

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Check-In Procedures
VIP PROCEDURE ? Very important persons/ commercially important persons ? Head of state, PM, CM, MLA, film stars, sports persons, artists, travel writers, tour operators, govt. officials, airline crew, ? VIPs are escorted from the airport to the hotel by senior managers/ GRE ? Welcome in the lobby, registration card filled, suite allotted in advance, only signature is required ? Special arrangements in the room, preferably room with a view, suite, king-sized bed
? VIP amenities list is checked, Full bar, dry fruit tray, fruit basket, full vanity box ? A butler is allotted ( personal attendant for VIPs). Butler will take care of all requirements, table booking, laundry, taxi booking, spa booking meeting arrangements during his stay. He will ensure a comfortable stay. ? Bill kept ready, VIPs signature taken in room, and bill settled by the sponsors/government
? Tourist group/ marriage group/students, 10 guests called group, Bulk business ? A large number of guests at a time in the lobby, at reception ? Talk with the Group leader/ tour leader/ escort, he will give a rooming list , allot rooms accordingly, try to allot on the same floor, and block in advance ? Get registration cards filled, make sure all are signed, and keep keys ready, the group leader will handle the keys ? Bell boys should tag luggage, take luggage to the correct room GROUP ARRIVAL

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Check-In Procedures and types of guests .pdf

  • 2. VIP PROCEDURE ? Very important persons/ commercially important persons ? Head of state, PM, CM, MLA, film stars, sports persons, artists, travel writers, tour operators, govt. officials, airline crew, ? VIPs are escorted from the airport to the hotel by senior managers/ GRE ? Welcome in the lobby, registration card filled, suite allotted in advance, only signature is required ? Special arrangements in the room, preferably room with a view, suite, king-sized bed
  • 3. ? VIP amenities list is checked, Full bar, dry fruit tray, fruit basket, full vanity box ? A butler is allotted ( personal attendant for VIPs). Butler will take care of all requirements, table booking, laundry, taxi booking, spa booking meeting arrangements during his stay. He will ensure a comfortable stay. ? Bill kept ready, VIPs signature taken in room, and bill settled by the sponsors/government
  • 4. ? Tourist group/ marriage group/students, 10 guests called group, Bulk business ? A large number of guests at a time in the lobby, at reception ? Talk with the Group leader/ tour leader/ escort, he will give a rooming list , allot rooms accordingly, try to allot on the same floor, and block in advance ? Get registration cards filled, make sure all are signed, and keep keys ready, the group leader will handle the keys ? Bell boys should tag luggage, take luggage to the correct room GROUP ARRIVAL