ChelseaAnderson.Resume.2016MN (2)
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Chelsea Anderson has over 10 years of experience managing educational programs and operations. She is currently the Director of TRIO Student Support Services at Riverland Community College in Minnesota. Previously, she held director roles at Mesa Community College in Arizona and Rio Salado College, where she developed student retention strategies. Anderson also has experience in performance management, training, and advising at the community college and university levels. She holds a Bachelor's degree in Social Sciences and is pursuing a Master's in Educational Leadership.
ChelseaAnderson.Resume.2016MN (2)
- 1. Chelsea Anderson 602.663.7178 (c) chelsea.anderson.mn2016@gmail.com HIGHLIGHTS OF QUALIFICATIONS  Demonstrated success in managing programs, operations and personnel in fast-paced, challenging environments while meeting ambitious targets  Track record of excellence in strategic planning, program efficiency and constituency relationship-building  Innovative thinker with vision for identifying opportunities and executing initiatives to increase performance WORK HISTORY: Minnesota State Colleges and Universities (MnSCU) 2016 – Present Director, TRIO Student Support Services - Riverland Community College 2016 Maricopa County Community Colleges District (MCCCD) 2013-2016 Director of Advisement Services - Mesa Community College 2015  Responsible for all daily operations, policies and procedure, internally and with external constituents, including diverse TRIO eligible students  Oversee campus-wide shared advising model and personnel; including enrollment services advisors, student success advisors (TRIO), department/program advisors, and faculty advisors Coordinator Employee Organizational Development - District Office 2014  Performance management and leadership training and development within MCCCD  HR consulting for compliance, tracking and monitoring, and implementing said performance management strategies Student Success Coach - Rio Salado College 2013  Responsible for success, retention and GED/HSE completion of new and current students  Identified need for retention strategy and tracking and implemented a call strategy, interdepartmental communication processes, Gap Analysis, AACE Retention Strategy, Success Surveys, Community Resource list and other job aids as part of retention efforts Massage Envy Spa – Dobson 2012-2013 Clinic Manager  Forecast, set and exceeded all sales and revenue goals (increased 13th in AZ to 1st Sales Closing %)  Train, monitor and coach performance of sales associates, massage therapists and skin care therapists, and managed daily clinic operations Grand Canyon University 2010-2012 Acting Assistant Vice President Oct 2011 – Jan 2012 Director of Operations / Assistant Director Student Services 2010-2012  Department head for policies & procedures, SIS, admissions through graduation  Redesigned system status and reporting logic in order to provide more accurate and efficient web reports for Regional Directors/VPs and the organization needs  Responsible for the direct supervision, growth and leadership development of 4 Managers and 24 Counselors  Collaborated with constituents to increase department efficiency, morale, productivity and performance University of Phoenix 2007-2010 Academic Counseling Manager, CSI 2009-2010  Oversaw, managed, led, developed and evaluated a team of 10 Academic Counselors and 4500 students  Developed and implemented interdepartmental processes and strategies to increase student experience, graduation team communication and cohesion for increased efficiency Healing Touch School of Massage Therapy 2005-2006 Assistant Director  Developed, implemented and oversaw the campus budget variance in conjunction with the established company budgets  Developed and reconstructed program criteria, student documents, school curriculum and Policy Handbook EDUCATION: Northern Arizona University Master of Education in Educational Leadership (to be completed May 2016) Hawaii Pacific University Bachelor of Arts - Social Sciences (April 2005)