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Chicago ux-camp-2020-v1.2
- 1. Matt Eng UX Camp Home Edition June 13, 2020 Research your team first Stop the pitch and gain understanding
- 2. I do design research @engmatthew did
- 3. I do UX design @engmatthew did
- 6. Wider TeamUX Team Enterprise Level setting @engmatthew
- 7. UX is new to the company Assumptions @engmatthew Team is small UX education is required
- 8. No one listens to me @engmatthew
- 9. @engmatthew Elizabeth Gilbert Chris Voss Joe Navarro
- 10. Kim Goodwins talk on Bringing back human-centered at MidWest UX 2018 @engmatthew
- 11. @engmatthew
- 13. UX Designer Developer PM Executive Team Architect Sales Client Dev Manager QA UI Dev Client Success Marketing @engmatthew
- 14. UX Designer Executive Team Developer PM Architect Sales Client Dev Manager QA UI Dev Client Success Marketing @engmatthew
- 15. Allowing one person to believe that he or she is a vessel for creativity and (innovation) is too much responsibility. @engmatthew -Elizabeth Gilbert
- 16. The UX team can be a stewards for user needs only by bringing in the voices of our wider team early and often @engmatthew
- 17. The UX designers experience @engmatthew
- 18. UX Designer 2 to 3 years into her career Started working on a small enterprise UX team New to the domain of the product Hi, Im Camille @engmatthew
- 19. Discovery Analysis Design Delivery @engmatthew
- 20. Discovery Analysis Design Delivery @engmatthew
- 21. Discovery Analysis Design Delivery Assigned to a UX team @engmatthew
- 22. Discovery Analysis Design Delivery Assigned to a UX team Discovers UX team is behind @engmatthew
- 23. Discovery Analysis Design Delivery Assigned to a UX team Discovers UX team is behind Dev team says theyre blocked @engmatthew
- 24. Discovery Analysis Design Delivery Assigned to a UX team Discovers UX team is behind Dev team says theyre blocked Skips ahead to work on designs @engmatthew
- 25. Discovery Analysis Design Delivery Assigned to a UX team Discovers UX team is behind Dev team says theyre blocked Skips ahead to work on designs Abandons efforts to test designs with users @engmatthew
- 26. Discovery Analysis Design Delivery Assigned to a UX team Discovers UX team is behind Skips ahead to work on designs Dev team says theyre blocked Pushes work over to development Demos and refines work Abandons efforts to test designs with users @engmatthew
- 27. 5 months on the project 20 weekly demos 20 check-ins with PM and Dev 40+ 1x1 with Dev for design walk-throughs 8 demos for internal stakeholders and executives 0 sessions with users Snapshot of time invested @engmatthew
- 28. -Dev retro Design is slow or incomplete, and we have to do re-work @engmatthew
- 29. -UX designer on a previous project I had a hard time feeling I was doing any great work @engmatthew
- 30. -UX designer on a previous project I felt as if I had to defend myself every step of the way and that my work was taken as suggestions @engmatthew
- 31. Camille the UX designer Be an expert in her domain Have a logical, articulate answer Defend ideas at all times Hi, Im burnt out @engmatthew
- 32. No one listens to me @engmatthew
- 33. No one feels heard @engmatthew
- 34. UX Designer Executive Team Developer PM Architect Sales Client Dev Manager QA UI Dev Client Success Marketing @engmatthew
- 35. UX Designer Executive TeamDeveloper PM Architect Sales Client Dev Manager QA UI Dev Client Success Marketing @engmatthew
- 36. UX Designer Executive TeamDeveloper PM Architect Sales Client Dev Manager QA UI Dev Client Success Marketing @engmatthew Safety Control
- 37. Visualize your wider team @engmatthew
- 38. Who are they and how do they in鍖uence the project? Stakeholder interviews @engmatthew Executive Team Marketing Architect Client
- 39. Interests Power Manage closely Keep informedClosely monitor Keep satis鍖ed @engmatthew
- 40. Interests Power Manage closely Keep informedClosely monitor Keep satis鍖ed Executive Team @engmatthew
- 41. Interests Power Manage closely Keep informedClosely monitor Keep satis鍖ed Executive Team @engmatthew
- 42. Stakeholder Work Level of involvement R = responsible for the work A = accountable that work will get done C = consulted I = informed @engmatthew
- 43. What design work should we do? Make it look good Level 1: Producers Level 2: Workshops in the workplace Level 3: Architects Level 4: Scientists Level 5: Visionaries @engmatthew
- 44. What design work should we do? Make it look good Level 1: Producers Level 2: Workshops in the workplace Level 3: Architects Level 4: Scientists Level 5: Visionaries @engmatthew
- 46. Camille the UX designer Intimidated by managers, directors, and other higher ups Unsure what to say or ask Hi, Im nervous @engmatthew
- 47. Forget about getting to yes @engmatthew
- 48. @engmatthew Courage comes into play when you make someone feel heard on issues (where) the disagreement or anger might be. -Chris Voss
- 49. Get to Thats right @engmatthew
- 50. Set up the meeting Calendar invite Ample time to get to know each other Clear goal(s) and topic to discuss Avoid competitive days @engmatthew
- 51. During the meeting Space Quiet space free of distractions Cameras on Review goal(s) and key questions Prompt and listen @engmatthew
- 52. During the meeting Space Quiet space free of distractions Cameras on Review goal(s) and key questions Prompt and listen @engmatthew
- 53. We cant hide our true feelings. Our bodies will give us away every time. -Joe Navarro @engmatthew
- 55. Getting started Mirror Prompt the participant Mirror what you heard Wait for a natural pause @engmatthew
- 56. Mirror Mirror Prompt the participant Mirror what you heard Wait for a natural pause @engmatthew
- 57. @engmatthew
- 58. Mirror Mirror not at all? Im not thrilled with the process at all Yes, because @engmatthew
- 60. Voice Slow and Low @engmatthew not at all?
- 62. You feel overwhelmed because of all of the feedback from di鍖erent directions Thats right.. Label @engmatthew
- 63. It seems like youre frustrated with the design team. We have been slowing down the process Its really not that bad.. Connect yourself to diffuse any concerns @engmatthew
- 64. Decide on goals and next steps Set a path How can we ______________? @engmatthew
- 65. Decide on goals and next steps Set a path How can we help you with focusing all of the feedback? @engmatthew
- 67. Interests Power Manage closely Keep informedClosely monitor Keep satis鍖ed Executive Team PM Architect Sales Dev Manager Marketing Start with the big picture of the team @engmatthew
- 69. Get to Thats right @engmatthew
- 70. the Senior UX designer Feel more conformable with establishing relationships Mentoring new UX designers on how to set up and run stakeholder meetings Recently promoted to senior role Hi, Camille @engmatthew
- 71. Matt Eng UX Camp Home Edition June 13, 2020 Thank you Any questions?