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CH_Portfolio2016

Chanelle Henry
Chanelle Henry

Chanelle Henry is a UX architect and strategist who has worked on projects for clients such as Western Digital, the United Nations, and GlaxoSmithKline. She uses research, personas, wireframing, prototyping, and design to improve user experiences. For Western Digital, she analyzed competitors and restructured information to streamline processes. For the UN, she ensured a system for providing food and services in Africa would be accessible offline. For GSK, she worked directly with sales reps to design an intuitive app allowing them to work more efficiently.

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CHANELLE HENRY UX Architect/Strategist | UI Designer | Professional Speaker PORTFOLIO/CASE STUDIES
About Me My Philosophy Technical Abilities Western Digital United Nations Visual Designs Final Words A QUICK WAY TO MANEUVER THROUGH MY WORK Case Studies GlaxoSmithKline Contents
About Me TO PUT IT BEST I AM A UX PRACTITIONER, ADVOCATOR AND DEFENDER. I have an educational background in psychology, computer science, and art direction & design with a love for problem solving. I love to think and create new methodologies that help outline, encourage and propel the UX process. I dont just slap on good design, or tell you what you want to hear. I build experiences and provide strategic advice to help validate projects across corporations. My process is unique. Coming from many vantage points, Im able to provide strategic initiatives and roadmaps to support, optimize, and implement optimal solutions.
I love working with passionate people. Creating beautiful relationships between myself and the client, I engage in a conversation through my design methodology, and love to translate clients ideas into a visual reality for their users and audience. THAT IS WHY WHO I WORK WITH IS A REFLECTION OF I AM. My Philosophy
USER EXPERIENCE PROCESS & METHODOLOGY
I have no special talent, I am passionately curious. - ALBERT EINSTEIN UI/UX Wireframing Rebranding Brand Strategy Responsive Design User Personas UI Design Front End Dev Technical Abilities STRATEGY Research Analysis Personas Concepting Prototyping Think Tanks Verbal Branding TRAINING Speaking Curriculums Workshops Online Learning Presentations
Some clients with whom I have worked.
Case Studies I have selected a few projects that showcase my cognitive process of how I work with projects. By collecting and documenting information of target users, analyzing business objectives, and studying efficiency of user patterns, this helps to breathe life into a project.
Western Digital
Initial Findings With every client, I start out with an XPR (eXperience Process Review) to discover their pain points, their mission/vision, and goals that they hope to accomplish making sure these are recorded in the requirements. What I found out, even on the first day, was this was a company that wanted change, but wanted to do it slowly. Think of us as conservative, but with a loosened tie. We care about user experience, but we like to keep things simple and we like stick figures. From our research, I created a roadmap that would make the current process as friction-less as possible. DISCOVERY COMPETITIVE/COMPARATIVE ANALYSIS Initially, they were only concerned with competing against Seagate. I compiled other competitors in their industry as well as outside of their industry so they were able to see a 360尊 view. This helped to cut down on research and allowed me to focus on UX Best Practices. CLICK TO DOWNLOAD FULL COMPETITIVE ANALYSIS
After defining their target users, our team went through 100+ pages of content to redefine their information architecture document. WE WERE ABLE TO CUT DOWN THE PAGES DOWN BY 2/3 TO HAVE A MORE EFFICIENT PROCESS FLOW. INSTEAD OF 7 PAGES FOR A USER TO GET FROM CUSTOMER SERVICE TO LOGIN, IT NOW TAKES 1. Digging Deeper IMPLEMENTED MORE SELF-HELP TOOLS REDUCED THE AMOUNT OF CUSTOMER SERVICE REQUESTS.
UI Design Wireframing 損 Prototyping 損 Design Once I was able to determine the structure of the new pages, I wireframed new flows, prototyped, and tested the prototypes for validation. This was important to ensure functionality that would be compatible with Salesforce. BEFORE: AFTER:
United NationsWORLD FOOD PROGRAMME
Discovery THIS WAS A UNIQUE PROJECT WITH A VERY PRESTIGIOUS CLIENT WITH A GLOBAL FOCUS AND PROBLEM. United Nations WFP was implementing a system in Africa that was similar to our U.S. Census and Food Stamps platform. It would help to eradicate hunger and provide adequate health services to those in need. We learned a lot during this part in just how easy it is to begin a crisis: If someone walks into a store with a rumor saying there is famine, the store will close up shop therefore causing an actual famine. Implementing this will provide accurate information preventing such traumatic consequences. WHEN SOMEONE TELLS ME THAT DESIGN DOESNT SAVE LIVES, I LOOK AT THEM, TELL THIS STORY AND SAY: WELL IT SHOULD. Worked in with two agencies (Exygy in San Francisco, CA and Groupshot in Cambridge, MA) with this project.
Best Practices When constructing a user experience for this particular project/client, its important to look at best practices. BE DIRECT Clearly highlight required fields, and provide user friendly and descriptive error messages. NAVIGATE Showing the form progress helps to avoid abandonment. EYE FATIGUE Traditional single-column forms are better it reduces eye fatigue and confusion. SEARCH EFFICIENTLY Fix search by adding predictive text, to help increase matches and prevent null results. BE FRIENDLY Using conversational buttons are more helpful and more engaging. HELPFUL & EFFICIENT Reduce interface clutter and inactive links to make sure that elements are easy to find.
Wireframing & Prototyping Rapid wireframing and protoyping would be fun, but we were on a tight schedule and in 3 different parts of the world. The first set of wireframes that were created were welcomed with minimal changes. Because of budget reasons, GroupShot was doing the on-site research and providing us with the information and documents needed to ensure that what we were creating would yield good results.
UI Design They were excited to see what we came up with that would adhere to the UX Best Practices and be able to be accessible offline with the ability to iterate easily. Another important request was being able to be accessible by many devices especially not up-to- date computers/ tablets. This was the result:
UX Audit My UX Audits are walkthroughs of what exists currently picking out observations documented, and pinpointing a solution for further implementation. We knew starting this project that we would do the project in phases. They asked us to do a report on the work that we did for further implementation. This helped to create a roadmap that would fit into budgetary and timeline constraints for future projects. CLICK HERE FOR FULL REPORT.
GlaxoSmithKline
Freedom within Constraints Working with a pharmaceutical company seemed very intimidating, exciting, and fun all at the same time. Especially when it came to just focusing on the reps which we all have an idea as to how they must live. But it wasnt all that true. Theres a lot of footwork, issues with compliance, and quick deadlines. Their current system, while holding a lot of important data, wasnt as intuitive and efficient as it should have been to help make their job easier.
Tasha L. (31) Persona #1 Here is where I would put examples of the users behavior and what their interests are whether it may seem relevant or not. Daymond J. (47) Persona #2 This helps the company to understand more about their users behavior and expectations. Then we can design for them appropriately. Who will be using it? (or USER PERSONAS) WHO ARE THE US DENTAL AND US MEDICAL REPS AND WHAT DO THEY DO? Located across the United States and Puerto Rico, the US Dental/Medical reps are the ground force of GSK. The reps are generally English speaking (or bilingual in the case of Puerto Rico) and are well trained to use the SFDC objects that they need to access and manipulate. [you get the point] I was lucky to be able to work directly with their target audience creating amazing results.
Wireframing & Prototyping Wireframing became a breeze because we worked in tandem to create beautiful pages that would allow for us to have a candid conversation with some of the top reps in the country to validate our design. CLICK HERE FOR DEMO
UI Design With influences and guidance from GlaxoSmithKlines Design guidelines it helped to shape a cohesive visual design strategy across devices. We built upon business strategies and assets that tied in with the GlaxoSmithKline brand message. BEFORE
UI Design (contd) AFTER
USAGE GOING VIRAL MAKE CONTENT CLEAR The bonus of connecting directly with their top sales reps was getting a first hand experience of pain points and desires to create a platform that welcomed them with little learning adoption. The project was such a success that it ended up going viral within the company. This was major given the usual friction of change. Clear content connects with different users to be able to navigate, sell, and implement the companys innovation to not be isolated only to its products, but to its platforms as well. DEVICE CONTROL Instead of having to open up 15 tabs, iKoach is now a successful app that allows the reps to get more done efficiently. Project Success
Visual DesignsNOW THAT YOU KNOW HOW I THINK, HERE IS MORE ON HOW I DESIGN. There are many beautiful products that have graced the screen that I proud and humbled to be a part of. Take a look.
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Final Words To summarize the UX Journey in a few digital pages is not enough, a conversation must be had, more must be explored, and the process: EXAMINED.
www.chanellehenry.com 267-989-9077 get@chanellehenry.com @Chanelle777 @chanelleh linkedin.com/in/chanelleh medium.com/@Chanelle777 WEB: PHONE: EMAIL: TWITTER INSTAGRAM: LINKEDIN: MEDIUM: THANK YOUI look forward to potentially working with you.

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CH_Portfolio2016

  • 1. CHANELLE HENRY UX Architect/Strategist | UI Designer | Professional Speaker PORTFOLIO/CASE STUDIES
  • 2. About Me My Philosophy Technical Abilities Western Digital United Nations Visual Designs Final Words A QUICK WAY TO MANEUVER THROUGH MY WORK Case Studies GlaxoSmithKline Contents
  • 3. About Me TO PUT IT BEST I AM A UX PRACTITIONER, ADVOCATOR AND DEFENDER. I have an educational background in psychology, computer science, and art direction & design with a love for problem solving. I love to think and create new methodologies that help outline, encourage and propel the UX process. I dont just slap on good design, or tell you what you want to hear. I build experiences and provide strategic advice to help validate projects across corporations. My process is unique. Coming from many vantage points, Im able to provide strategic initiatives and roadmaps to support, optimize, and implement optimal solutions.
  • 4. I love working with passionate people. Creating beautiful relationships between myself and the client, I engage in a conversation through my design methodology, and love to translate clients ideas into a visual reality for their users and audience. THAT IS WHY WHO I WORK WITH IS A REFLECTION OF I AM. My Philosophy
  • 5. USER EXPERIENCE PROCESS & METHODOLOGY
  • 6. I have no special talent, I am passionately curious. - ALBERT EINSTEIN UI/UX Wireframing Rebranding Brand Strategy Responsive Design User Personas UI Design Front End Dev Technical Abilities STRATEGY Research Analysis Personas Concepting Prototyping Think Tanks Verbal Branding TRAINING Speaking Curriculums Workshops Online Learning Presentations
  • 7. Some clients with whom I have worked.
  • 8. Case Studies I have selected a few projects that showcase my cognitive process of how I work with projects. By collecting and documenting information of target users, analyzing business objectives, and studying efficiency of user patterns, this helps to breathe life into a project.
  • 10. Initial Findings With every client, I start out with an XPR (eXperience Process Review) to discover their pain points, their mission/vision, and goals that they hope to accomplish making sure these are recorded in the requirements. What I found out, even on the first day, was this was a company that wanted change, but wanted to do it slowly. Think of us as conservative, but with a loosened tie. We care about user experience, but we like to keep things simple and we like stick figures. From our research, I created a roadmap that would make the current process as friction-less as possible. DISCOVERY COMPETITIVE/COMPARATIVE ANALYSIS Initially, they were only concerned with competing against Seagate. I compiled other competitors in their industry as well as outside of their industry so they were able to see a 360尊 view. This helped to cut down on research and allowed me to focus on UX Best Practices. CLICK TO DOWNLOAD FULL COMPETITIVE ANALYSIS
  • 11. After defining their target users, our team went through 100+ pages of content to redefine their information architecture document. WE WERE ABLE TO CUT DOWN THE PAGES DOWN BY 2/3 TO HAVE A MORE EFFICIENT PROCESS FLOW. INSTEAD OF 7 PAGES FOR A USER TO GET FROM CUSTOMER SERVICE TO LOGIN, IT NOW TAKES 1. Digging Deeper IMPLEMENTED MORE SELF-HELP TOOLS REDUCED THE AMOUNT OF CUSTOMER SERVICE REQUESTS.
  • 12. UI Design Wireframing 損 Prototyping 損 Design Once I was able to determine the structure of the new pages, I wireframed new flows, prototyped, and tested the prototypes for validation. This was important to ensure functionality that would be compatible with Salesforce. BEFORE: AFTER:
  • 14. Discovery THIS WAS A UNIQUE PROJECT WITH A VERY PRESTIGIOUS CLIENT WITH A GLOBAL FOCUS AND PROBLEM. United Nations WFP was implementing a system in Africa that was similar to our U.S. Census and Food Stamps platform. It would help to eradicate hunger and provide adequate health services to those in need. We learned a lot during this part in just how easy it is to begin a crisis: If someone walks into a store with a rumor saying there is famine, the store will close up shop therefore causing an actual famine. Implementing this will provide accurate information preventing such traumatic consequences. WHEN SOMEONE TELLS ME THAT DESIGN DOESNT SAVE LIVES, I LOOK AT THEM, TELL THIS STORY AND SAY: WELL IT SHOULD. Worked in with two agencies (Exygy in San Francisco, CA and Groupshot in Cambridge, MA) with this project.
  • 15. Best Practices When constructing a user experience for this particular project/client, its important to look at best practices. BE DIRECT Clearly highlight required fields, and provide user friendly and descriptive error messages. NAVIGATE Showing the form progress helps to avoid abandonment. EYE FATIGUE Traditional single-column forms are better it reduces eye fatigue and confusion. SEARCH EFFICIENTLY Fix search by adding predictive text, to help increase matches and prevent null results. BE FRIENDLY Using conversational buttons are more helpful and more engaging. HELPFUL & EFFICIENT Reduce interface clutter and inactive links to make sure that elements are easy to find.
  • 16. Wireframing & Prototyping Rapid wireframing and protoyping would be fun, but we were on a tight schedule and in 3 different parts of the world. The first set of wireframes that were created were welcomed with minimal changes. Because of budget reasons, GroupShot was doing the on-site research and providing us with the information and documents needed to ensure that what we were creating would yield good results.
  • 17. UI Design They were excited to see what we came up with that would adhere to the UX Best Practices and be able to be accessible offline with the ability to iterate easily. Another important request was being able to be accessible by many devices especially not up-to- date computers/ tablets. This was the result:
  • 18. UX Audit My UX Audits are walkthroughs of what exists currently picking out observations documented, and pinpointing a solution for further implementation. We knew starting this project that we would do the project in phases. They asked us to do a report on the work that we did for further implementation. This helped to create a roadmap that would fit into budgetary and timeline constraints for future projects. CLICK HERE FOR FULL REPORT.
  • 20. Freedom within Constraints Working with a pharmaceutical company seemed very intimidating, exciting, and fun all at the same time. Especially when it came to just focusing on the reps which we all have an idea as to how they must live. But it wasnt all that true. Theres a lot of footwork, issues with compliance, and quick deadlines. Their current system, while holding a lot of important data, wasnt as intuitive and efficient as it should have been to help make their job easier.
  • 21. Tasha L. (31) Persona #1 Here is where I would put examples of the users behavior and what their interests are whether it may seem relevant or not. Daymond J. (47) Persona #2 This helps the company to understand more about their users behavior and expectations. Then we can design for them appropriately. Who will be using it? (or USER PERSONAS) WHO ARE THE US DENTAL AND US MEDICAL REPS AND WHAT DO THEY DO? Located across the United States and Puerto Rico, the US Dental/Medical reps are the ground force of GSK. The reps are generally English speaking (or bilingual in the case of Puerto Rico) and are well trained to use the SFDC objects that they need to access and manipulate. [you get the point] I was lucky to be able to work directly with their target audience creating amazing results.
  • 22. Wireframing & Prototyping Wireframing became a breeze because we worked in tandem to create beautiful pages that would allow for us to have a candid conversation with some of the top reps in the country to validate our design. CLICK HERE FOR DEMO
  • 23. UI Design With influences and guidance from GlaxoSmithKlines Design guidelines it helped to shape a cohesive visual design strategy across devices. We built upon business strategies and assets that tied in with the GlaxoSmithKline brand message. BEFORE
  • 25. USAGE GOING VIRAL MAKE CONTENT CLEAR The bonus of connecting directly with their top sales reps was getting a first hand experience of pain points and desires to create a platform that welcomed them with little learning adoption. The project was such a success that it ended up going viral within the company. This was major given the usual friction of change. Clear content connects with different users to be able to navigate, sell, and implement the companys innovation to not be isolated only to its products, but to its platforms as well. DEVICE CONTROL Instead of having to open up 15 tabs, iKoach is now a successful app that allows the reps to get more done efficiently. Project Success
  • 26. Visual DesignsNOW THAT YOU KNOW HOW I THINK, HERE IS MORE ON HOW I DESIGN. There are many beautiful products that have graced the screen that I proud and humbled to be a part of. Take a look.
  • 31. Final Words To summarize the UX Journey in a few digital pages is not enough, a conversation must be had, more must be explored, and the process: EXAMINED.