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Chris Bollen CV Aug2014

Chris Bollen
Chris Bollen

Chris Bollen is a health management consultant who works part-time as a GP and director of GP training. He has over 25 years of experience in various healthcare roles. Through his consulting firm, BMP Healthcare Consulting, he provides advice on chronic disease management, men's health, aged care, and healthcare systems. Recent and current clients include several Medicare Locals for whom he has conducted reviews and written grant applications. Bollen has extensive experience leading quality improvement initiatives and change management projects in various healthcare settings. He has expertise in areas like clinical governance, education, and collaboration across primary, community and hospital care interfaces.

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BMP Healthcare Consulting Dr Chris Bollen | General Practitioner and Health Management Consultant Chris is a director of BMP Healthcare Consulting, and continues to work part time as a GP in Adelaide and part time as Director of GP Training at Queen Elizabeth Hospital Chriss areas of expertise include advice on systems for chronic disease management, mens health, care of older people, working across the primary health care/community/hospital interfaces, clinical information systems, multidisciplinary health care provider education and training, quality improvement, strategy and change management. Consulting Experience BMP Consulting experience Current and recent clients include: Southern Adelaide, Fleurieu and Kangaroo Island (SAFKI) Medicare Local requested a review of the operational effectiveness of a hospital avoidance program called REACH, which had the aim to reduce hospital transfers of acutely unwell residents. The review resulted in improved clinical governance arrangements and a new funding model for the program. Central Adelaide and Hills ML (CAHML) engaged BMP to assist with promoting its After Hours program to GPs. This resulted in the facilitation of 3 consultation evenings across the region and widespread engagement with interested practices Northern Adelaide ML engaged BMP to assist writing an aged care telehealth grant application tender. Despite the tender being unsuccessful, NAML have taken the concepts of the planned program and self funded a pilot SAFKI ML engaged BMP to participate in the assessment of After Hours Pool 2 grant applicants ACT ML has engaged BMP to review the effectiveness and efficiency of its primary health care professional education, training and events program. Aged Care providers. These projects have included development of business cases, engagement with General Practice and Medicare Locals regarding aged care initiatives and development of Interprofessional Learning opportunities Divisions of General Practice. Projects have included mentoring and support for a new CEO in a rural division and an advisory role for two aged care hospital avoidance programs The Improvement Foundation engaged BMP for the initial Qualifications MBBS University of Adelaide Fellowship of Royal Australian College of General Practitioners MBA, University of Adelaide Diploma of Practice Management, University of New England Member of the Australian Institute of Company Directors Years in industry 25 Expertise Chronic and Complex Disease Management, including Type 2 diabetes Mens Health Population Health Health care systems Change management Problem solving Facilitation Business case proposals for health care projects Medical Education Clinical Governance Clinical informatics Collaboration
Chris Bollen | Health Management Consultant BMP Health Care Consulting development phase of a potential collaboratives program Restructuring Services Deloitte Touche Tohmatsu . This review required the clinical and business risk assessment of 19 pharmacies and medical centres across Australia after a company was put in the hands of a receiver after the parent company was no longer able to meet its bankers requests. BMP worked with the receiver in each of the 19 sites to ensure the clinical risks were mitigated during the extended sale period Health Outcomes International engaged BMP to be part of the evaluation team for the Department of Health and Agings Lead Clinician Group Initiative (project is from 2012-2015) Review of the adequacy of immigration detention health facilities at Woomera and Villawood as part of a consultancy for DMIA Project Experience GP Plus Practice Nurses Initiative As CEO of Adelaide North East Division Of General Practice (2006-2012), Chris developed the training program for nurses new to general practice and successfully recruited, oriented and trained 152 nurses for 140 general practices across Adelaide to focus on the new advanced nurse role for systematic chronic disease management. The main focus was on improving systems of care and outcomes for Type 2 diabetes in general practice. GP Plus Nurses Care Coordination Program After successfully renegotiating the funding for the GP Plus program with SA Health, Chris evolved the earlier practice nurse workforce project to focus on hospital avoidance KPI Over 2 years the coordination of care for 450 people with chronic complex issues resulted in 50% hospital avoidance and referral to more appropriate providers Modbury GP Plus Super Clinic Chris was appointed to the steering group for this $25 million project, which was a joint State and Commonwealth funded initiative to build new infrastructure at the Modbury and Gilles Plains sites to support a new model of care for people with chronic and complex health issues Other Major Project Experience Chris has experience in public hospitals, general practice/primary health care and residential aged care facilities leading change in clinical systems. Clinical Practice Improvement Program Chris led a small team working on discharge summary improvement processes at Queen Elizabeth Hospital Chris s primary role was facilitating clinical process change in a chaotic work place. By working with diverse departments across the hospital including clinical units, the information technology department, clerical groups and the Safety and Quality
Chris Bollen | Health Management Consultant BMP Health Care Consulting Unit the hospital became the leading public hospital in SA at sending discharge summaries in a timely manner, which results in better patient outcomes and reduced readmission rates Improving Acute Care in Residential Aged Care Facilities (RACF) Ambulance carries to hospitals result in unnecessary hospitalisation for frail older people and increased costs for the public health system Chris developed the business case for this project, and provided strategic and peer advice on the key clinical, facility and communication issues The project showed 25% reduction in ambulance carries and hospital admissions and more appropriate care at the RACF Implementation of a medical prescribing software program in aged care facilities Medication errors occur at many different stages of prescribing medicines. Chris was on the Medication Advisory Committee of several RACFs and noted many recurring transcribing and dispensing errors could be reduced if computer based prescribing was introduced Project and Change management skills were utilised to implement the pilot program An evaluated pilot of the project at one site using donated hardware showed major reductions in errors and convinced management to invest in upgraded server based distribution of the software across multiple RACF sites This project led to Chris being appointed to a Commonwealth Safety and Quality Committee for Older People to give advice regarding significant risk issues in the health care of the older person Introduction of secure electronic messaging between health providers Healthconnect funding was secured to implement the first systematic rollout of secure messaging systems between GPs, allied health providers and medical specialists in Adelaide Chris developed the project plan and worked with multiple stakeholders to successfully embed secure messaging into mainstream medical practice, resulting in reduced transaction costs (time and money) for providers and improved timeliness of communications leading to better outcomes for patient care Simulation training program for junior medical officers. Junior medical officers at the Queen Elizabeth Hospital expressed concern about lack of experience in assessing unwell, deteriorating patients on the wards Chris developed and managed clinical scenarios for use with a simulation mannequin to evaluate junior doctor assessment, communication and teamwork skills, and provides constructive feedback counselling. This model is now embedded into the core training program for all interns, and is now being used to assess potential new recruits to the hospital
Chris Bollen | Health Management Consultant BMP Health Care Consulting OACIS/Careconnect.SA results tracking project Missed follow up of laboratory and radiology tests result in poor patient outcomes and exposes a healthcare provider and the institution to increased clinical risk and potential medical negligence claims Chris recognised the issues were not being addressed systematically in public hospitals and worked with multiple stakeholders to highlight the safety risks and developed a business case to trigger the development of a results tracking module for the SA Health enterprise wide OACIS (Careconnect.SA) clinical information repository Recognition of the clinical and ICT issues addressed in this project resulted in Chris being appointed inaugural chair of the regional health network clinical ICT committee, as well as a member of the SA Health OACIS operations group, and later to the Primary Health Care EPAS reference group Domestic Violence and Elder Abuse Education Programs Health provider knowledge of these abuse issues is limited and Chris worked with multiple health and social service disciplines to develop a funding application and then successfully implement a project to educate GPs of the issues relating to abuse of women and older people The programs both received national awards and broke down entrenched attitudes to victims of abuse Governance experience Chris is member of the Institute of Company Directors and has been a board member of numerous health care organisations, taking on the roles of chair or treasurer of these groups. Currently he is a board member of the Modbury Hospital Foundation, a small not- for-profit association, and a member of the St Andrews Hospital Credentialing Committee, and a Ministerial appointee to the SA Medical Education Training Health Advisory Council Currently Chris is a member of the SA Health Stroke Statewide Clinical Network, and has recently been appointed to the SA Health Older Persons Health Clinical Network Other Major Experiences ! Development of an online orientation program for junior doctors at public hospitals In order to effectively orient a large number of junior doctors to their first year of hospital experience, Chris brought together a wide range of people to implement this project across Adelaide Hospital avoidance programs Contributed to the evaluation of SA Health funded Home Link program designed to reduce admissions to hospitals Adviser to the Acute Care in Residential Living program run by RDNS which significantly reduced hospital admissions
Chris Bollen | Health Management Consultant BMP Health Care Consulting Diabetes Clinics in General Practice and Quality Improvement - Chris set up a multidisciplinary diabetes clinic in his General Practice at Ingle Farm in 1996 - Currently Ingle Farm Family Practice has 730 active patients with diabetes - Diabetes clinical data outcomes are reviewed at the practice meeting every 4 weeks - Chris led change in the practice through the Australian Primary Care Collaboratives program from 2009-2011 Other Quality Initiatives During his time as CEO Adelaide North East General Practice (ANEDGP), Chris supported 3 staff to be trained in the Collaboratives methodology in order to drive quality improvement in the 48 member general practices of ANEDGP set up a Quality Practice subcommittee of ANEDGP Board worked as surveyor for General Practice accreditation company AGPAL (2001-2006) completed Lean Thinking and Process Redesign in health care Course 2012 with project focus on improving assessment and management of osteoporosis and falls risks in RACF populations, in order to prevent ED attendance with frailty fractures Appointed to South Australia Cancer Services Reform Committee April 2014 Conference presentations Chris has presented papers at the following conferences in Australasia: 1. Australian Practice Nurse Conference May 2012 2. Australian Chronic Disease Management Association Annual Conference August 2012 3. Australian College Health Service Management-足 SA Branch Annual Conference July 2012 4. Annual Grand Rounds at Modbury Hospital, Queen Elizabeth Hospital and Lyell McEwin Hospital over past 10 years 5. Royal Australian College of General Practitioners (RACGP) Annual Conference October 2012 6. Quality in Practice (QIP) national conference-足multiple years 7. National Prevocational Junior Doctor Conference Adelaide 2013, Perth 2012, Auckland 2011 8. Aged Care Congress 2010 Residential aged care and the crisis of acute care for the residents 9. Primary Health Care Research and Information Services (PHCRIS) National Conference 2014 Canberra, Has Accreditation improved the Quality of GP referral letters?
Chris Bollen | Health Management Consultant BMP Health Care Consulting Published papers Introduction of electronic prescribing in an aged care facility. Chris Bollen, Jim Warren, Gwen Whenan Ingle Farm, South Australia. Australian family physician 05/2005; 34(4):283-7. A focus on health promotion and prevention through the development of the national men's health policy. James A Smith, Chris Bollen University of the Sunshine Coast, Maroochydore. Health promotion journal of Australia: official journal of Australian Association of Health Promotion Professionals 09/2009; 20(2):98-101. Improving communication between health-care professionals and patients with limited English proficiency in the general practice setting. Attard M, McArthur A, Riitano D, Aromataris E, Bollen C, Pearson A. Aust J Prim Health. 2013 Nov 12. Building chronic disease management capacity in General Practice: The South Australian GP Plus Practice Nurse Initiative. Fuller, J.D., Koehne, K., Verrall, C., Szabo, N., Bollen, C. and Parker, S. Collegian 2014, Referees 1. Dr Oliver Frank Ex-chair Adelaide North East Division Of General Practice General Practitioner, Oakden Medical centre 0407181683 2. Daniel Cox Manager - Health Service Commissioning and Performance Central Adelaide and Hills Medicare Local 0428864537 (referee for the GP Plus Nurses projects 2008-2012 3. Maria Darby Director of Governance Central Adelaide Local Health Network 08 82220805 maria.darby@health.sa.gov.au (referee for Clinical Practice Improvement project for improving discharge summary rates 2008-10)
Chris Bollen | Health Management Consultant BMP Health Care Consulting

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Chris Bollen CV Aug2014

  • 1. BMP Healthcare Consulting Dr Chris Bollen | General Practitioner and Health Management Consultant Chris is a director of BMP Healthcare Consulting, and continues to work part time as a GP in Adelaide and part time as Director of GP Training at Queen Elizabeth Hospital Chriss areas of expertise include advice on systems for chronic disease management, mens health, care of older people, working across the primary health care/community/hospital interfaces, clinical information systems, multidisciplinary health care provider education and training, quality improvement, strategy and change management. Consulting Experience BMP Consulting experience Current and recent clients include: Southern Adelaide, Fleurieu and Kangaroo Island (SAFKI) Medicare Local requested a review of the operational effectiveness of a hospital avoidance program called REACH, which had the aim to reduce hospital transfers of acutely unwell residents. The review resulted in improved clinical governance arrangements and a new funding model for the program. Central Adelaide and Hills ML (CAHML) engaged BMP to assist with promoting its After Hours program to GPs. This resulted in the facilitation of 3 consultation evenings across the region and widespread engagement with interested practices Northern Adelaide ML engaged BMP to assist writing an aged care telehealth grant application tender. Despite the tender being unsuccessful, NAML have taken the concepts of the planned program and self funded a pilot SAFKI ML engaged BMP to participate in the assessment of After Hours Pool 2 grant applicants ACT ML has engaged BMP to review the effectiveness and efficiency of its primary health care professional education, training and events program. Aged Care providers. These projects have included development of business cases, engagement with General Practice and Medicare Locals regarding aged care initiatives and development of Interprofessional Learning opportunities Divisions of General Practice. Projects have included mentoring and support for a new CEO in a rural division and an advisory role for two aged care hospital avoidance programs The Improvement Foundation engaged BMP for the initial Qualifications MBBS University of Adelaide Fellowship of Royal Australian College of General Practitioners MBA, University of Adelaide Diploma of Practice Management, University of New England Member of the Australian Institute of Company Directors Years in industry 25 Expertise Chronic and Complex Disease Management, including Type 2 diabetes Mens Health Population Health Health care systems Change management Problem solving Facilitation Business case proposals for health care projects Medical Education Clinical Governance Clinical informatics Collaboration
  • 2. Chris Bollen | Health Management Consultant BMP Health Care Consulting development phase of a potential collaboratives program Restructuring Services Deloitte Touche Tohmatsu . This review required the clinical and business risk assessment of 19 pharmacies and medical centres across Australia after a company was put in the hands of a receiver after the parent company was no longer able to meet its bankers requests. BMP worked with the receiver in each of the 19 sites to ensure the clinical risks were mitigated during the extended sale period Health Outcomes International engaged BMP to be part of the evaluation team for the Department of Health and Agings Lead Clinician Group Initiative (project is from 2012-2015) Review of the adequacy of immigration detention health facilities at Woomera and Villawood as part of a consultancy for DMIA Project Experience GP Plus Practice Nurses Initiative As CEO of Adelaide North East Division Of General Practice (2006-2012), Chris developed the training program for nurses new to general practice and successfully recruited, oriented and trained 152 nurses for 140 general practices across Adelaide to focus on the new advanced nurse role for systematic chronic disease management. The main focus was on improving systems of care and outcomes for Type 2 diabetes in general practice. GP Plus Nurses Care Coordination Program After successfully renegotiating the funding for the GP Plus program with SA Health, Chris evolved the earlier practice nurse workforce project to focus on hospital avoidance KPI Over 2 years the coordination of care for 450 people with chronic complex issues resulted in 50% hospital avoidance and referral to more appropriate providers Modbury GP Plus Super Clinic Chris was appointed to the steering group for this $25 million project, which was a joint State and Commonwealth funded initiative to build new infrastructure at the Modbury and Gilles Plains sites to support a new model of care for people with chronic and complex health issues Other Major Project Experience Chris has experience in public hospitals, general practice/primary health care and residential aged care facilities leading change in clinical systems. Clinical Practice Improvement Program Chris led a small team working on discharge summary improvement processes at Queen Elizabeth Hospital Chris s primary role was facilitating clinical process change in a chaotic work place. By working with diverse departments across the hospital including clinical units, the information technology department, clerical groups and the Safety and Quality
  • 3. Chris Bollen | Health Management Consultant BMP Health Care Consulting Unit the hospital became the leading public hospital in SA at sending discharge summaries in a timely manner, which results in better patient outcomes and reduced readmission rates Improving Acute Care in Residential Aged Care Facilities (RACF) Ambulance carries to hospitals result in unnecessary hospitalisation for frail older people and increased costs for the public health system Chris developed the business case for this project, and provided strategic and peer advice on the key clinical, facility and communication issues The project showed 25% reduction in ambulance carries and hospital admissions and more appropriate care at the RACF Implementation of a medical prescribing software program in aged care facilities Medication errors occur at many different stages of prescribing medicines. Chris was on the Medication Advisory Committee of several RACFs and noted many recurring transcribing and dispensing errors could be reduced if computer based prescribing was introduced Project and Change management skills were utilised to implement the pilot program An evaluated pilot of the project at one site using donated hardware showed major reductions in errors and convinced management to invest in upgraded server based distribution of the software across multiple RACF sites This project led to Chris being appointed to a Commonwealth Safety and Quality Committee for Older People to give advice regarding significant risk issues in the health care of the older person Introduction of secure electronic messaging between health providers Healthconnect funding was secured to implement the first systematic rollout of secure messaging systems between GPs, allied health providers and medical specialists in Adelaide Chris developed the project plan and worked with multiple stakeholders to successfully embed secure messaging into mainstream medical practice, resulting in reduced transaction costs (time and money) for providers and improved timeliness of communications leading to better outcomes for patient care Simulation training program for junior medical officers. Junior medical officers at the Queen Elizabeth Hospital expressed concern about lack of experience in assessing unwell, deteriorating patients on the wards Chris developed and managed clinical scenarios for use with a simulation mannequin to evaluate junior doctor assessment, communication and teamwork skills, and provides constructive feedback counselling. This model is now embedded into the core training program for all interns, and is now being used to assess potential new recruits to the hospital
  • 4. Chris Bollen | Health Management Consultant BMP Health Care Consulting OACIS/Careconnect.SA results tracking project Missed follow up of laboratory and radiology tests result in poor patient outcomes and exposes a healthcare provider and the institution to increased clinical risk and potential medical negligence claims Chris recognised the issues were not being addressed systematically in public hospitals and worked with multiple stakeholders to highlight the safety risks and developed a business case to trigger the development of a results tracking module for the SA Health enterprise wide OACIS (Careconnect.SA) clinical information repository Recognition of the clinical and ICT issues addressed in this project resulted in Chris being appointed inaugural chair of the regional health network clinical ICT committee, as well as a member of the SA Health OACIS operations group, and later to the Primary Health Care EPAS reference group Domestic Violence and Elder Abuse Education Programs Health provider knowledge of these abuse issues is limited and Chris worked with multiple health and social service disciplines to develop a funding application and then successfully implement a project to educate GPs of the issues relating to abuse of women and older people The programs both received national awards and broke down entrenched attitudes to victims of abuse Governance experience Chris is member of the Institute of Company Directors and has been a board member of numerous health care organisations, taking on the roles of chair or treasurer of these groups. Currently he is a board member of the Modbury Hospital Foundation, a small not- for-profit association, and a member of the St Andrews Hospital Credentialing Committee, and a Ministerial appointee to the SA Medical Education Training Health Advisory Council Currently Chris is a member of the SA Health Stroke Statewide Clinical Network, and has recently been appointed to the SA Health Older Persons Health Clinical Network Other Major Experiences ! Development of an online orientation program for junior doctors at public hospitals In order to effectively orient a large number of junior doctors to their first year of hospital experience, Chris brought together a wide range of people to implement this project across Adelaide Hospital avoidance programs Contributed to the evaluation of SA Health funded Home Link program designed to reduce admissions to hospitals Adviser to the Acute Care in Residential Living program run by RDNS which significantly reduced hospital admissions
  • 5. Chris Bollen | Health Management Consultant BMP Health Care Consulting Diabetes Clinics in General Practice and Quality Improvement - Chris set up a multidisciplinary diabetes clinic in his General Practice at Ingle Farm in 1996 - Currently Ingle Farm Family Practice has 730 active patients with diabetes - Diabetes clinical data outcomes are reviewed at the practice meeting every 4 weeks - Chris led change in the practice through the Australian Primary Care Collaboratives program from 2009-2011 Other Quality Initiatives During his time as CEO Adelaide North East General Practice (ANEDGP), Chris supported 3 staff to be trained in the Collaboratives methodology in order to drive quality improvement in the 48 member general practices of ANEDGP set up a Quality Practice subcommittee of ANEDGP Board worked as surveyor for General Practice accreditation company AGPAL (2001-2006) completed Lean Thinking and Process Redesign in health care Course 2012 with project focus on improving assessment and management of osteoporosis and falls risks in RACF populations, in order to prevent ED attendance with frailty fractures Appointed to South Australia Cancer Services Reform Committee April 2014 Conference presentations Chris has presented papers at the following conferences in Australasia: 1. Australian Practice Nurse Conference May 2012 2. Australian Chronic Disease Management Association Annual Conference August 2012 3. Australian College Health Service Management-足 SA Branch Annual Conference July 2012 4. Annual Grand Rounds at Modbury Hospital, Queen Elizabeth Hospital and Lyell McEwin Hospital over past 10 years 5. Royal Australian College of General Practitioners (RACGP) Annual Conference October 2012 6. Quality in Practice (QIP) national conference-足multiple years 7. National Prevocational Junior Doctor Conference Adelaide 2013, Perth 2012, Auckland 2011 8. Aged Care Congress 2010 Residential aged care and the crisis of acute care for the residents 9. Primary Health Care Research and Information Services (PHCRIS) National Conference 2014 Canberra, Has Accreditation improved the Quality of GP referral letters?
  • 6. Chris Bollen | Health Management Consultant BMP Health Care Consulting Published papers Introduction of electronic prescribing in an aged care facility. Chris Bollen, Jim Warren, Gwen Whenan Ingle Farm, South Australia. Australian family physician 05/2005; 34(4):283-7. A focus on health promotion and prevention through the development of the national men's health policy. James A Smith, Chris Bollen University of the Sunshine Coast, Maroochydore. Health promotion journal of Australia: official journal of Australian Association of Health Promotion Professionals 09/2009; 20(2):98-101. Improving communication between health-care professionals and patients with limited English proficiency in the general practice setting. Attard M, McArthur A, Riitano D, Aromataris E, Bollen C, Pearson A. Aust J Prim Health. 2013 Nov 12. Building chronic disease management capacity in General Practice: The South Australian GP Plus Practice Nurse Initiative. Fuller, J.D., Koehne, K., Verrall, C., Szabo, N., Bollen, C. and Parker, S. Collegian 2014, Referees 1. Dr Oliver Frank Ex-chair Adelaide North East Division Of General Practice General Practitioner, Oakden Medical centre 0407181683 2. Daniel Cox Manager - Health Service Commissioning and Performance Central Adelaide and Hills Medicare Local 0428864537 (referee for the GP Plus Nurses projects 2008-2012 3. Maria Darby Director of Governance Central Adelaide Local Health Network 08 82220805 maria.darby@health.sa.gov.au (referee for Clinical Practice Improvement project for improving discharge summary rates 2008-10)
  • 7. Chris Bollen | Health Management Consultant BMP Health Care Consulting