Christopher Williams has over 20 years of experience in customer service, environmental management, and health and safety consulting. He has assisted over 300 small and medium businesses in improving their environmental performance. His experience includes roles providing business support and technical advice to companies. He holds relevant qualifications and memberships and is proficient in Microsoft Office applications.
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1. Basic CV template by reed.co.uk
Christopher Williams
41 Dol Y Dderwen, Ammanford, Carmarthenshire SA18 2GE
01269 593840 07973695137 Williamsenv@gmail.com https://twitter.com/ChrisWenv
Personal statement
I have been involved in customer care positions since 1996 with a background as an environmental
management, waste management and health and safety consultant. My experience includes working
within both large and small sized firms since June1996. As a consultant I have assisted at least 300
small and medium sized firms with improving their environmental performance. I believe in working
collaboratively to solve problems as efficiently as possible whilst at the lowest possible cost. I have
worked with local authority employers and on a number of Welsh government projects providing
business support. I have also served in other customer support roles as an adaptable team player.
Key Skills
Working within multi-disciplined teams providing business support functions
Providing technical advice to management and employees at all levels within a company
Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
Excellent communication skills, both written and verbal. Writing reports & presenting findings
Presenting to audiences and delivering training courses
Member of IOSH since 1998 and IIRSM since 1997 Member of IEMA and CIWM since 2009
Ensuring high levels of customer care within Retail and business consultancy roles
Employment History
Customer service assistant B&Q Stores Carmarthen
April 2016 to present
Assisting with stock replenishment duties and other associated support tasks as required by
the store management team.
Providing customer service support to colleagues and assisting customers with transporting
their purchases to their vehicles
Undertaking any other support duties as required which can include stock replenishment and
re-stocking shelves as required. Helping ensure safety performance of the store is maintained
Checkout operator Tesco stores - Carmarthen branch
(December 2015)
Fulfilled a seasonal support role for colleagues during the Christmas period by assisting with
serving customers at the tills during a range of late night and early morning shifts.
Assisted with stock replenishment duties and other associated support tasks as required by
the store management team.
Recycling advisor for Caerphilly County Borough Council, Caerphilly
(Aug 2015 to October 2015)
Achievements and responsibilities:
Worked within a team of advisors providing recycling advice to residents of Caerphilly county
visiting up to 100 properties each day discussing recycling methods with householders
Assisted fellow advisors with meeting daily KPI targets for advice given
Recorded interactions with householders for the Councils waste department
Worked non-standard hours to ensure that all householders were communicated with
Assisted team leader and fellow team members in achieving challenging targets for residents
interacted with.
2. Basic CV template by reed.co.uk
Resource and Efficiency Advisor, Business in Focus, Swansea and Treforest
(January 2012 August 2014)
Achievements and responsibilities:
Assisted around 200 small and medium sized businesses in South Wales in identifying
environmental management and waste disposal improvements they could make to their
businesses
Helping identify action plans that could be implemented to achieve quality management
system accreditations
Providing on-going support to clients in making further business improvements
Assisted a small business with successfully being included on a national client approved list.
Regional Environmental Management Advisor, Neath Port Talbot Council,
Llandarcy
(April 2009 December 2011)
Achievements and responsibilities:
Supported the Welsh Assembly governments business support service by visiting at least
233 small firms to provide a tailored support package alongside other elements of business
support and financial assistance
Participated in the judging of at least 5 business awards throughout south Wales recognising
the achievements of Welsh SMEs and tourism businesses
Providing a tailored report for clients on environmental improvements they could implement
Engaging with other business support colleagues across Wales in improving the business
support service being delivered to small businesses in Wales
Past roles
Animal Health DEFRA Carmarthen - April 2008 to October 2008
Cross hands Industrial Training Cwmgwili - February 2008 to April 2008
National Britannia Ltd Caerphilly - March 2004 to November 2007
British Safety Council London - November 1998 to March 2004
Brecon Beacons natural waters, Trapp - June 1998 to September 1998
Viskase Ltd, Swansea - March 1998 to June 1998
GE Aircraft Engines Ltd, Cardiff - September 1997 to February 1998
National Britannia Ltd, Caerphilly - June 1996 to September 1997.
Education
University of Glamorgan
(September 1992 June 1996)
MSc Safety, Health & Environmental Management - June 1996
BA 2-1 class honours Communication Studies - June 1995
Amman Valley Comprehensive School
(September 1985 June 1992)
A-levels:
English B, Biology C, History D
9 GCSEs passes, 6 grade B 3 grade C, including Maths - C and English - B
Hobbies & Interests
Active member on LinkedIn http://uk.linkedin.com/pub/christopher-williams/9a/9a1/146 & Twitter
https://twitter.com/ChrisWenv
Walking, cycling, and swimming
References
References are available upon request.