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Omar El-Hamzawi, Marlon Siegel, Joey Foo
Kune
Case Study: Teams
Case Study: Teams
17.1
• Challenges faced by a team that Never Meets?
• Staying in synchronisation (different time
zones)
• Miscommunications occur frequently
• Solving Problems is a difficulty
• Slow decision-making
• How is work Conducted Differently?
• More reliance on mobile communication
• More Reliant on others’ work
• Strict deadlines
• Less flexibility
17.2
• What types of Team are used?
• Top management teams (absence of
organisational context)
• Task Forces: For a single unique project
• Professional Support Groups (Dependency on
others for work and providing expert assistance)
• Customer service teams: Selling products and
services
• Production Team: Turning out the products.
• What other kinds of teams have you Experienced?
• Performance Groups (playing for audiences)
• Task Forces (for a single unique project)
17.4
• Relate Accounts to Stages of Team
Development
• Steve: Forming: Talks about the early stages
of the team getting together, however not
getting much done
• Graham: Forming: Looks back at when the
team first started working together; discussing
Steve’s idea to meet more often
• Richard: Storming: Looking back and
criticising Steve’ s methods
• Eddie: Norming
• Jim: Norming

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CISCO Case Study Presentation1

  • 1. Omar El-Hamzawi, Marlon Siegel, Joey Foo Kune Case Study: Teams
  • 2. Case Study: Teams 17.1 • Challenges faced by a team that Never Meets? • Staying in synchronisation (different time zones) • Miscommunications occur frequently • Solving Problems is a difficulty • Slow decision-making • How is work Conducted Differently? • More reliance on mobile communication • More Reliant on others’ work • Strict deadlines • Less flexibility
  • 3. 17.2 • What types of Team are used? • Top management teams (absence of organisational context) • Task Forces: For a single unique project • Professional Support Groups (Dependency on others for work and providing expert assistance) • Customer service teams: Selling products and services • Production Team: Turning out the products. • What other kinds of teams have you Experienced? • Performance Groups (playing for audiences) • Task Forces (for a single unique project)
  • 4. 17.4 • Relate Accounts to Stages of Team Development • Steve: Forming: Talks about the early stages of the team getting together, however not getting much done • Graham: Forming: Looks back at when the team first started working together; discussing Steve’s idea to meet more often • Richard: Storming: Looking back and criticising Steve’ s methods • Eddie: Norming • Jim: Norming