Citizen Participation - Case Study on Participatory Apps in Germany
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Presentation from the AW4City 2018 Workshop in Lyon, France on April 23rd, 2018 WWW2018 - The Web Conference
![www.isi.hhu.de/iw
Results
則 Research conducted: January 15 and 16, 2018
則 29 mobile applications have been found
則 29 Android apps (A)
則 27 also available as iOS apps (i)
則 Topics
則 Intellectual indexing using coding scheme from Mainka et al.
(2015) [4] 4 topics discovered
則 Features
則 Usefulness: spreading (# of Downloads, Android)
則 Avg. rating: 3.48 from 54.7 raters (A) vs. 2.66 8.4 from raters (i)
AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher7
Results](https://image.slidesharecdn.com/citizenparticipation-casestudyonparticipatoryappsingermany-180423115334/85/Citizen-Participation-Case-Study-on-Participatory-Apps-in-Germany-7-320.jpg)
![www.isi.hhu.de/iw
Appendix
[1] Gabriel Abu則 -Tayeh, Edy Portmann, and Matthias St端rmer. 2017. Z端ri wie neu: Public Value
von Online-Partizipation. HMD Praxis der Wirtschaftsinformatik 54, 4 (01 Aug 2017), 530543.
https://doi.org/10.1365/s40702-017-0324-3
[2] Leonidas G則 Anthopoulos. 2017. Understanding Smart Cities: A Tool for Smart Government Or
an Industrial Trick?. Vol. 22. Springer International Publishing. https://doi.org/10.1007/978-3-
319-57015-0
[3] Sarah Hartmann, Agnes則 Mainka, and Wolfgang G. Stock. 2017. Citizen Relationship
Management in Local Governments: The Potential of 311 for Public Service Delivery. Springer
International Publishing, Cham, 337353. https://doi.org/10.1007/978-3-319-54142-6_18
[4] Agnes則 Mainka, Sarah Hartmann, Christine Meschede, and Wolfgang G. Stock. 2015. Mobile
application services based upon open urban government data. iConference 2015 Proceedings
(2015).
[5] Catalin則 Vrabie and Andreea Maria Tirziu. 2016. E-participationa Key Factor in Developing
Smart Cities. EIRP Proceedings 11 (2016).
[6] Merrill則 Warkentin, David Gefen, Paul A Pavlou, and Gregory M Rose. 2002. Encouraging
citizen adoption of e-government by building trust. Electronic markets 12, 3 (2002), 157162.
AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher20
References](https://image.slidesharecdn.com/citizenparticipation-casestudyonparticipatoryappsingermany-180423115334/85/Citizen-Participation-Case-Study-on-Participatory-Apps-in-Germany-20-320.jpg)
![Big consolidated open data platform, [ui!]](https://cdn.slidesharecdn.com/ss_thumbnails/bigconsolidatedopendataplatformui-191221142838-thumbnail.jpg?width=560&fit=bounds)
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Citizen Participation - Case Study on Participatory Apps in Germany
- 1. Citizen Participation Case Study on Participatory Apps in Germany AW4city 2018 :: Lyon, France :: Agnes Mainka, Tobias Siebenlist, Lisa Beutelspacher Department of Information Science :: Heinrich Heine University D端sseldorf, Germany
- 2. www.isi.hhu.de/iw Introduction 則 Topic of AW4city 2018 Workshop: 則 Enhancing Citizen Centricity with Web Applications 則 Nearly everyone uses a Smartphone these days 則 Case Study Question: 則 What is the current status regarding participatory apps in Germany? (Work in Progress) AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher2 Case Study on Participatory Apps in Germany
- 3. www.isi.hhu.de/iw Introduction 則 Smart Cities 則 not only smart by using technology 則 but also empowering citizens to interact with their city AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher3 Smart Cities and Civic Participation
- 4. www.isi.hhu.de/iw Introduction 則 11,059 Municipalities as of December 31, 2016 則 How to get information about participation apps? AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher4 Municipalities in Germany
- 5. www.isi.hhu.de/iw Introduction AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher5 How do people look for apps?
- 6. www.isi.hhu.de/iw Methods AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher6 Searching for apps
- 7. www.isi.hhu.de/iw Results 則 Research conducted: January 15 and 16, 2018 則 29 mobile applications have been found 則 29 Android apps (A) 則 27 also available as iOS apps (i) 則 Topics 則 Intellectual indexing using coding scheme from Mainka et al. (2015) [4] 4 topics discovered 則 Features 則 Usefulness: spreading (# of Downloads, Android) 則 Avg. rating: 3.48 from 54.7 raters (A) vs. 2.66 8.4 from raters (i) AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher7 Results
- 8. www.isi.hhu.de/iw Results AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher8 Topics and subtopics of found apps 12 11 10 6 2 22 12 9 9 5 3 3 4 0 5 10 15 20 25 News Events Government Information City Map with Points of Interest Local Business Information Local Education Programme Problem Identification Event Calendar Waste Calendar Problem Resolution Communication Lost Property Office Council Information System Public Safety Information Number of apps Subtopic Citizen Applications categorized by Topics Information Awareness City Service Transparency Public Safety Topic
- 9. www.isi.hhu.de/iw Results AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher9 Features of investigated apps 9 13 19 20 0 5 10 15 20 25 Feedback Map Visualization GPS Camera Access Number of apps Feature Features
- 10. www.isi.hhu.de/iw Results 則 50-100 則 Hildrizhausen AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher10 Download numbers Downloads (range) Count 50-100 1 100-500 6 1,000-5,000 15 5,000-10,000 1 10,000-50,000 3 50,000-100,000 2 則 50,000-100,000 則 Biwapp (Public Safety) 則 K旦ln-Service App
- 11. www.isi.hhu.de/iw Results AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher11 Categories in App Stores 26 12 12 8 6 6 6 4 4 4 4 2 2 2 0 5 10 15 20 25 30 Travel& Local Efficiency New sProductivity Econom y Lifestyle Office NavigationSocialNetwork Tools Utility Business Com m unication ReferenceW orks NumberofApps App Category Citizen Apps assigned to Categories in App Stores
- 12. www.isi.hhu.de/iw Results 則 23 different developers for citizen apps 則 City / Municipality engagement 則 6 cases of new app development together with a city 則 Some Apps developed for all municipalities in Germany 則 but only cover a subset of those (about 30) AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher12 Who developed those apps?
- 13. www.isi.hhu.de/iw Results 則 Update frequency 則 Majority of apps have been recently updated 則 Some outliers 則 Maerker Brandenburg (July 2014 Android vs. November 2016 iOS) 則 M辰ngelmelder Deutschland (first version: 01/2011, last update: 11/2017) 則 iOS Apps get Updates more often AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher13 A look at Updates Google Play Store (29 apps) Apple App Store (24 apps) 0-6 months 6-12 months > 12 months 0-6 months 6-12 months > 12 months 17 7 5 15 7 2
- 14. www.isi.hhu.de/iw Results 則 Good Example: FixMyStreet 則 Open Source 則 Open Data 則 Our results 則 Running system is bought or city joins a regional system 則 Major impediment: Cost of Smartphone App Development 則 Investigated apps: meager download numbers AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher14 Discussion
- 15. www.isi.hhu.de/iw Results 則 App Development 則 No open source apps 則 Data not accessible 則 Not clear who owns the data 則 Few apps developed by/with the city/municipality 則 Identified apps 則 Not clear, which municipalities are supported 則 Meager download numbers 則 Germany: participation and citizen apps still in its infancy AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher15 Conclusion
- 16. www.isi.hhu.de/iw Thank you AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher16 Questions or comments? Presented by: Tobias Siebenlist Email: tobias.siebenlist@hhu.de Twitter: @t7l 際際滷s: /tobias.siebenlist
- 17. www.isi.hhu.de/iw Appendix 則 B端rger-Service-App Dresden https://play.google.com/store/apps/details?id=dig.dresden.buergerApp 則 Osnabr端ck App http://www.app-osnabrueck.de/ 則 Melde-App Arnsberg https://play.google.com/store/apps/details?id=at.anexia.tellme.arnsberg 則 Melde-App Stadt Gladbeck https://play.google.com/store/apps/details?id=at.anexia.tellme.gladbeck 則 Melde-App Stadt Recklinghausen https://play.google.com/store/apps/details?id=at.anexia.tellme.recklinghausen 則 Melde-App Stadt Buchholz https://play.google.com/store/apps/details?id=at.anexia.tellme.buchholz 則 Melde-App Salzgitter https://www.salzgitter.de/rathaus/presse_news/archiv/2013/126010100000070590.php 則 bol Meldeapp Stadt Wolfsburg https://bol-systemhaus.de/aktuelles/100-bmg 則 Cas-APP https://www.castrop-rauxel.de/Inhalte/Buergerservice/Cas-APP/index.php 則 K旦lner Service-App http://www.stadt-koeln.de/politik-und-verwaltung/koelner-service-app 則 B端rger-App https://www.nittenau.de/powermail/buergerservice/buerger-app/?L=0 則 B端rger-App Dorsten https://buergerapp.dorsten.ruhr/aktuell/ 則 Die Marktoberdorf App http://www.marktoberdorf.de/rathaus/buerger-app 則 Stadtreinigung Hamburg https://www.stadtreinigung.hamburg/privatkunden/app/index.html AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher17 List of apps 1/3
- 18. www.isi.hhu.de/iw Appendix 則 Civitas http://www.civitas-app.de/ 則 W旦lfersheim GemeindeApp https://gemeindeapp.de/de#overview 則 Limeshain GemeindeApp https://gemeindeapp.de/de#overview 則 B端rgerApp - Nussbaum Medien https://itunes.apple.com/de/app/b%C3%BCrgerapp-nussbaum- medien/id1246247045?mt=8 則 ALLRIS https://www.neu-wulmstorf.de/portal/seiten/anleitung-fuer-die-installation-der-buerger-app-zur- kommunalpolitik-913000290-20160.html 則 anRICH B端rger http://www.gemeinde-lotte.de/startseite/rathaus-politik/buergerapp.html 則 buergermeldungen.com https://www.buergermeldungen.com/Gemeinde-A-Z 則 Hildrizhausen http://die-buerger-app.de/vorteile.html 則 Maerker Brandenburg https://maerker.brandenburg.de/sixcms/detail.php?template=startseite 則 M辰ngelMelder RLP https://www.rlp-maengelmelder.de/maengelmelder/Apps/ 則 M辰ngelmelder Deutschland https://www.m辰ngelmelder.de/ 則 MEINE GEMEINDE APP http://www.adkomm.de/loesungen/e-government/app/ 則 AKDB https://www.akdb.de/loesungen/okegov/buergerservice-app/ueberblick/ AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher18 List of apps 2/3
- 19. www.isi.hhu.de/iw Appendix 則 B端rger-App City Hub https://moenchweiler.de/2017/11/14/buerger-app-city-hub/ 則 Biwapp http://www.biwapp.de/ AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher19 List of apps 3/3
- 20. www.isi.hhu.de/iw Appendix [1] Gabriel Abu則 -Tayeh, Edy Portmann, and Matthias St端rmer. 2017. Z端ri wie neu: Public Value von Online-Partizipation. HMD Praxis der Wirtschaftsinformatik 54, 4 (01 Aug 2017), 530543. https://doi.org/10.1365/s40702-017-0324-3 [2] Leonidas G則 Anthopoulos. 2017. Understanding Smart Cities: A Tool for Smart Government Or an Industrial Trick?. Vol. 22. Springer International Publishing. https://doi.org/10.1007/978-3- 319-57015-0 [3] Sarah Hartmann, Agnes則 Mainka, and Wolfgang G. Stock. 2017. Citizen Relationship Management in Local Governments: The Potential of 311 for Public Service Delivery. Springer International Publishing, Cham, 337353. https://doi.org/10.1007/978-3-319-54142-6_18 [4] Agnes則 Mainka, Sarah Hartmann, Christine Meschede, and Wolfgang G. Stock. 2015. Mobile application services based upon open urban government data. iConference 2015 Proceedings (2015). [5] Catalin則 Vrabie and Andreea Maria Tirziu. 2016. E-participationa Key Factor in Developing Smart Cities. EIRP Proceedings 11 (2016). [6] Merrill則 Warkentin, David Gefen, Paul A Pavlou, and Gregory M Rose. 2002. Encouraging citizen adoption of e-government by building trust. Electronic markets 12, 3 (2002), 157162. AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher20 References
- 21. www.isi.hhu.de/iw Appendix 則 際際滷 1: https://unsplash.com/photos/WUmb_eBrpjs 則 際際滷 3: https://unsplash.com/photos/b2MLHbOQLcQ 則 際際滷 4: https://unsplash.com/photos/i--IN3cvEjg 則 際際滷 5: https://unsplash.com/photos/15YTRXKuJ14 則 際際滷 12: https://unsplash.com/photos/uv5_bsypFUM 則 際際滷 14: https://www.mysociety.org/press/ 則 際際滷 16: https://unsplash.com/photos/hmn_4sUFyzY AW4city 2018: 4th International Smart City Workshop :: Mainka, Siebenlist, Beutelspacher21 Media sources