![Cliff Oratokhai Curriculum Vitae
Position Required: [Customer Support Advisor]
Available Immediately
Living in London
Contact no: 07984011602
Key Skills:
Excellent communication skills via face to face, telephone or email.
Extensive customer service experience with professional telephone manner.
Work well under pressure and thrive in an environment of targets and deadlines.
Ability to provide profitable business results.
Excellent interpersonal skills honed by the diversity of work experience.
Customer focused and sales driven, committed to the customers needs.
Can meet and exceed production goals and sales targets.
Thrive in an incentive and commission based environment.
Detail-oriented with excellent organisational skills.
Extensive experience with Microsoft Office, including Word, Excel, and Outlook.
WORK EXPERIENCE
Monsoon Accessorize Head Office Notting Hill Village : Customer Service Advisor
Dealing with customer telephone queries and complaints for Monsoon and
Accessorize branches and Websites
Responding to customers written correspondence (letters, emails and Social
Media) in accordance with the Companys SLAs (Service Level Agreements).
Place customer orders, either online or locate through branches.
Deal with queries from branches and advise how to respond to difficult
customer situations.
Ensure all KPIs are achieved at all times.
Process and record incoming and outgoing mail, in both letter and email
format.
Be able to answer day to day questions from other Head Office employees
surrounding Monsoon Accessorizes customer service.
Support with the day to day administration for the department, including data
entry, where necessary.
Maintain a positive approach to the role under pressure.](https://image.slidesharecdn.com/5ed30e5e-091e-41b3-af7f-730914bdcd89-150917113824-lva1-app6892/85/Cliff-Oratokhai-CV-2015-1-1-320.jpg)
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Cliff Oratokhai CV 2015 (1)
- 1. Cliff Oratokhai Curriculum Vitae Position Required: [Customer Support Advisor] Available Immediately Living in London Contact no: 07984011602 Key Skills: Excellent communication skills via face to face, telephone or email. Extensive customer service experience with professional telephone manner. Work well under pressure and thrive in an environment of targets and deadlines. Ability to provide profitable business results. Excellent interpersonal skills honed by the diversity of work experience. Customer focused and sales driven, committed to the customers needs. Can meet and exceed production goals and sales targets. Thrive in an incentive and commission based environment. Detail-oriented with excellent organisational skills. Extensive experience with Microsoft Office, including Word, Excel, and Outlook. WORK EXPERIENCE Monsoon Accessorize Head Office Notting Hill Village : Customer Service Advisor Dealing with customer telephone queries and complaints for Monsoon and Accessorize branches and Websites Responding to customers written correspondence (letters, emails and Social Media) in accordance with the Companys SLAs (Service Level Agreements). Place customer orders, either online or locate through branches. Deal with queries from branches and advise how to respond to difficult customer situations. Ensure all KPIs are achieved at all times. Process and record incoming and outgoing mail, in both letter and email format. Be able to answer day to day questions from other Head Office employees surrounding Monsoon Accessorizes customer service. Support with the day to day administration for the department, including data entry, where necessary. Maintain a positive approach to the role under pressure.
- 2. Where needed, escalate customer complaints to Customer Services Supervisors, Customer Services Team Leaders or Customer Services Manager. London and Quadrant Housing Association Service Advisor Repairs & Maintenance Providing a comprehensive customer-focused helpdesk service relating primarily to the London & Quadrant Housing operational buildings, ensuring that all responsive and emergency repairs are dealt with efficiently and promptly, recording details and advising customers as appropriate. Providing administrative support to the Customer Services and Facilities Team, raising orders and referral inspections when requested. Liaising with contractors and recording outstanding work orders and extension of time requests. Maintaining client satisfaction database and passing on comments and complaints to the Helpdesk Officer and Maintenance Team Leader. Providing clerical support including telephone calls and messages, word processing, and filing. November 2013 October 2014: The Hyde Group (Housing Association) Customer Service and Maintenance Delivering an exemplary front line Customer Service via all media, including telephone, web and email, ensuring a high quality information and advice service is provided in line with Hyde's Vision, Policies and Service Promise. Handling all enquiries, referring specialist and complex enquiries to relevant teams, and maintaining accurate up-to-date records. Gaining extensive experience with CRM (Customer Relationship Management). Ad hoc duties included e.g. administrative tasks such as taking rent payments from residents and updating client accounts. November 2010 September 2013: Game Account Online Casino Customer Support Agent Assisting customers via telephone in making deposits or manually adding extra bonuses owed from winnings. Communicating via telephone, live chat and email to provide support and solutions. Gaining knowledge of how to appropriately deal with customers in accordance with the Data Protection Act. Communication across the board regarding player promotions and bonuses. Maintaining client accounts and conducting fraud checks for AML purposes. June 2008 August 2010: Mears (Engineering Company) Customer Services Advisor Working in a fast-paced and busy team, providing extensive customer service within the B2B and Consumer Sectors. Handling enquiries, maintaining relations, and conducting satisfaction research. Coordinating project-specific work plans and resourcing planning on site. Using Excel to prepare end-of-month reports on customer enquiries. Improved my multi-tasking skills and interpersonal skills working within a team.
- 3. May 2002 April 2008: Totesport Customer Service Advisor A customer-facing role, dealing with enquiries in a professional and courteous manner, applying good communication skills with a welcoming and engaging approach. Dealing with complaints, lost receipts, discretionary and additional payments; as well as acknowledging high value customers and delivering service to appropriate standards. Contributing as a positive, responsible, and punctual team member. May 1998 February 2002: Freshfields Bruckaus Deringer Desktop Support Specialist Providing guidance, direction and support to operational needs, facilitating work across departments. Overseeing and adhering to standards and processes as dictated by company standards. Supporting company migration to new systems, and maintaining server storage backup and Network area. Supporting site security representative and informing of planned outages, upgrades and changes. EDUCATION AND TRAINING 2002 2004: Southbank University Criminology 2000 2002: London School of Computing A-Levels 1995 2000: International Secondary School (Nigeria) References available upon request