This document provides an overview of the Force.com platform. It discusses how Force.com eliminates the need to manage hardware infrastructure through its cloud-based platform as a service (PaaS) model. It then outlines the key components of the Force.com platform including its development platform, cloud database, APIs, and cloud infrastructure. Finally, it briefly discusses some of the declarative and programmatic tools available for application building on Force.com.
For loop summit - cheating the developer experienceDara Oladapo
?
High productivity cloud applications can be quickly built, deployed and scaled on Azure without worrying about infrastructure using Azure App Service. App Service provides high productivity through support for popular languages and frameworks, fully managed hosting that handles tasks like scaling and patching, and enterprise grade security, compliance and global footprint. Examples of scenarios it supports include digital marketing websites, transactional apps, and modern line of business applications.
A view on architectural considerations and models for the emerging context of software plus services and in view of technologies such as Windows Azure.
This deck was presented to the San Francisco Android User Group on 5/31/2012.
It describes the benefits and architecture of using a PaaS Cloud platform like Force.com to build the server-side/backend logic for an enterprise mobile application.
The document discusses architectural principles for the software + services paradigm. It outlines industry trends like SOA, SaaS, and cloud computing that inform the paradigm. It then presents principles for foundations like physical vs virtual infrastructure and self-hosted vs vendor-hosted models. It details infrastructure services like identity, messaging, and storage. It also outlines application services, client software, and how to apply the principles when designing architectures.
"Oracle Insight for Investors" Educational Webcast - Oracle Fusion Middlewareinvestorrelation
?
The document discusses Oracle's new Fusion Middleware 11g product. It highlights new features in areas like developer tools, service-oriented architecture, enterprise portals, application grids, identity management, and business intelligence. It also discusses Oracle Fusion Middleware's leadership position in middleware based on various analyst reports and customer satisfaction surveys. The document promotes Oracle Fusion Middleware 11g's integrated development environment, performance improvements, and adoption by industry leaders.
An Overview of Designing Microservices Based Applications on AWS - March 2017...Amazon Web Services
?
Microservices are an architectural approach to decompose complex applications into smaller, independent services. AWS customers benefit from increased agility, simplified scalability, resiliency, and faster deployments by migrating from monoliths to microservices based architecture.
In this session, we will provide an overview of the benefits and challenges of microservices, and share best practices for architecting and deploying microservices on AWS. We will dive into different approaches you can take to run microservices applications at scale and explore how services like Amazon ECS, AWS Lambda, and AWS X-Ray make it simpler to design and maintain these applications.
Learning Objectives:
1. Understand the fundamentals of the microservices architectural approach
2. Learn best practices for designing microservices on AWS
3. Learn the basics of Amazon EC2 Container Service, AWS Lambda, and AWS X-Ray
Microsoft Cloud Identity and Access Management Poster - AtidanDavid J Rosenthal
?
Unlock the power of the cloud with enterprise-level identity services for all your cloud apps.
AZURE ACTIVE DIRECTORY
Use Azure Active Directory (Azure AD) at
global scale to centrally manage employee
access and provide single sign-on to
Microsoft services such as Azure, Office 365,
Dynamics CRM, Windows Intune, and
thousands of non-Microsoft cloud apps
MULTI-FACTOR AUTHENTICATION
Use Multi-Factor Authentication to protect
access to sensitive company information
and to help protect your organization from
malicious attacks.
The document discusses strategies for building scalable applications on Windows Azure Cloud Services. Key points include:
- Designing applications using "scale units" which are groups of roles and supporting services that can be easily duplicated and deployed to scale out an application.
- Taking advantage of Azure services like SQL Database, storage, and caching to build scalable applications.
- Implementing patterns like caching, retries, and decoupled communications to provide performance and fault tolerance in large-scale systems.
Scaling your Mobile App Development in the Cloud - DevNexusTara Walker
?
The presentation done for DevNexus about Mobile Cloud Services. Presentation explores and demos services that help you scale your Mobile development to new heights by including Cloud as an integrated part of mobile development.
Mobilizing Microsoft SharePoint Server: An MBaaS PErspectivekidozen
?
The document discusses mobilizing Microsoft SharePoint Server. It outlines the current mobile solutions and challenges with SharePoint. An enterprise mobile backend as a service (mBaaS) is proposed to address these challenges by providing a consistent development experience and abstracting complexities. KidoZen is presented as an mBaaS that supports SharePoint integration through features like authentication, data access, events/notifications and multi-factor authentication in a mobile-first approach. Demos are provided and benefits of the mBaaS model for SharePoint mobilization are discussed.
This document discusses how VIA Technologies used AWS to address challenges from the COVID-19 pandemic for their 6nm IC design project. The pandemic impacted their project schedule unexpectedly and required work from home. AWS helped by quickly building a secure EDA infrastructure that improved productivity and may have allowed their project timeline to be accelerated. It provided proven EDA execution, smooth data transfer, and ongoing cost monitoring benefits. This case demonstrated how the cloud can provide new approaches for IC design projects during difficult situations.
CIS14: Identity Management for the CloudCloudIDSummit
?
Jim Scharf, Amazon
What¨s different in providing identity and access management for one of the largest cloud providers, some of the key technology and design decisions made along the way, and how AWS is working to make it even easier to federate with existing social and enterprise identity providers.
Understanding the WSO2 Platform and TechnologyWSO2
?
The document provides an overview of the WSO2 platform and its products. It discusses the Carbon middleware platform, which the products are based on. It then summarizes several key WSO2 products including the Enterprise Service Bus, Identity Server, Governance Registry, Message Broker, CEP Server, and Stratos PaaS. It also briefly discusses some new features and architectural improvements in the latest versions of these products.
Many customers build the back-end infrastructure that powers their mobile apps with AWS services such as Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon SNS Mobile Push, and Amazon RDS. AWS provides a range of services that are designed specifically to help mobile app developers quickly and easily build apps that can scale from tens to hundreds of millions of users, and reach global scale with minimum effort. With AWS, developers need only pay for what they use, with no up-front fees, or long-term commitments.
The slides from this AWS webinar will help you learn about AWS services specifically designed to help mobile app developers with identity management & sync (Amazon Cognito), analytics (Amazon Mobile Analytics), and push notifications (Amazon SNS Mobile Push). We also explain how you can easily include these services in your apps using the AWS Mobile SDK.
Watch a YouTube recording of this webinar here: http://youtu.be/LA9kjxDLk9k
Making of a Successful Cloud Business:
Current Status & Future Requirements
Rajarshi Bhose and Sumit Kumar Bose
Infosys Technologies Limited
Delivered as part of Cloud symposium, at ACM Bangalore COmpute 2009.
The document discusses smart cities and how AWS IoT can help enable smart city applications and use cases. It provides examples of how various cities and organizations are using AWS IoT and related services for applications like traffic management, transportation, utilities, public safety, and more. It also summarizes some of the key AWS IoT services like the Rules Engine, device shadows, SDKs, and the device gateway.
The document discusses utilizing Amazon SageMaker for deep learning containerization and deployment in advertising applications. It describes challenges with scaling deep learning training across different environments due to dependencies and infrastructure differences. Containers provide a standardized way to package deep learning applications to ensure consistency across environments. Amazon SageMaker and AWS Deep Learning Containers help address challenges of managing infrastructure for machine learning by providing pre-configured container images and fully managed training and deployment.
This document contains summaries of presentations from the Cloud and Systems Briefing Center on developing and managing applications on zSystems. Topics include accelerating mobile application development with APIs, CICS capabilities, cloud and mobile security solutions on zSystems, leveraging zSystems for mobile and analytics, developing Liberty Profile applications on zSystems, monitoring JVMs on zOS, exposing applications via zOS Connect, implementing Java batch, and managing applications in hybrid cloud environments.
The document discusses Amazon Web Services (AWS), Amazon's cloud computing platform. It outlines AWS's global infrastructure and services across compute, storage, database, networking, deployment/administration, and applications. Hundreds of thousands of customers from startups to enterprises use AWS worldwide to run applications at massive scale.
The resurgence of event driven architectureKim Clark
?
Event driven architecture originally rose to popularity in the early 2000s, and it was far from new even then. However, topics described at the time such as event sourcing, complex event processing, and related concepts such as domain driven design have risen to the surface again. Cloud native principles, containerization, microservices, and the success of open source projects such as Apache Kafka have brought new relevance to these patterns. It is clear that RESTful APIs are not the only game in town for component interactions, but the interplay between APIs and events is subtle. We¨ll explore the most common patterns in use today, their pros and cons, and consider what role events are likely to play in enterprise architecture in the future.
Want to learn the basics of cloud computing with AWS and how various infrastructure building blocks fit together? If so, then join us in this webinar to find out how the AWS Cloud provides rapid access to flexible resources for your organization¨s needs.
(SPOT205) State of the Union: AWS Mobile Services and New World of Connected ...Amazon Web Services
?
In this session, Marco Argenti, Vice President of AWS Mobile, kicks off the Mobile and Connected Devices Track and shares our vision and the latest products and features we have launched this year. He gives an overview of our mobile services, shares trends we are seeing among mobile customers, and brings some key mobile customers on stage to share their experiences.
Our DevOps practices reduce dependencies, enabling operations and developers to collaborate and deliver at high velocity. We employ standardized systems processes and tools to benefit customers in many ways.
This document describes a company that provides trusted information management services including data validation, standardization, and lineage tracking. The company's mission is to provide the right information to the right people at the right time. Services include hosting customer data and referentials in private, public or hybrid clouds with APIs and web interfaces. Features include data search, matching, validation and traceability. Use cases demonstrate addressing data quality issues for customers. The company aims to deliver a unified trusted view of customer data.
Here are the key points about Apex classes:
- Apex is an object-oriented, cloud-based programming language that allows developers to execute flow and transaction control statements on the Force.com platform
- Apex code can be used to define classes, interfaces, exceptions, and triggers to manipulate data in Force.com
- Apex classes can define methods, variables, constructors, and more to encapsulate reusable logic
- Apex classes have access to the Force.com platform's data, metadata, APIs and more to build robust business logic and applications
- Apex is compiled to bytecode and executed securely in Salesforce's multitenant architecture
So in summary, Apex allows developers to
Presented at MPLS 2010 Oct 24-27 Washington D.C.
Monique Morrow, Cisco Distinguished Consulting Engineer, discussed the role of the network in developing as a base for cloud computing in developing XaaS models across a private backbone vs offering Cloud-based services over the Internet.
The presenter further presented the potential evolution of Cloud Computing in the form of Private, Hybrid and Inter-Cloud.
Service Level Management and Security are also highlighted themes in this presentation.
An overview of the various standards organizations and forums that may be specific to cloud computing and emerging inter-cloud was also provided
Discussion and takeaway - the value of these models to your business.
The document discusses strategies for building scalable applications on Windows Azure Cloud Services. Key points include:
- Designing applications using "scale units" which are groups of roles and supporting services that can be easily duplicated and deployed to scale out an application.
- Taking advantage of Azure services like SQL Database, storage, and caching to build scalable applications.
- Implementing patterns like caching, retries, and decoupled communications to provide performance and fault tolerance in large-scale systems.
Scaling your Mobile App Development in the Cloud - DevNexusTara Walker
?
The presentation done for DevNexus about Mobile Cloud Services. Presentation explores and demos services that help you scale your Mobile development to new heights by including Cloud as an integrated part of mobile development.
Mobilizing Microsoft SharePoint Server: An MBaaS PErspectivekidozen
?
The document discusses mobilizing Microsoft SharePoint Server. It outlines the current mobile solutions and challenges with SharePoint. An enterprise mobile backend as a service (mBaaS) is proposed to address these challenges by providing a consistent development experience and abstracting complexities. KidoZen is presented as an mBaaS that supports SharePoint integration through features like authentication, data access, events/notifications and multi-factor authentication in a mobile-first approach. Demos are provided and benefits of the mBaaS model for SharePoint mobilization are discussed.
This document discusses how VIA Technologies used AWS to address challenges from the COVID-19 pandemic for their 6nm IC design project. The pandemic impacted their project schedule unexpectedly and required work from home. AWS helped by quickly building a secure EDA infrastructure that improved productivity and may have allowed their project timeline to be accelerated. It provided proven EDA execution, smooth data transfer, and ongoing cost monitoring benefits. This case demonstrated how the cloud can provide new approaches for IC design projects during difficult situations.
CIS14: Identity Management for the CloudCloudIDSummit
?
Jim Scharf, Amazon
What¨s different in providing identity and access management for one of the largest cloud providers, some of the key technology and design decisions made along the way, and how AWS is working to make it even easier to federate with existing social and enterprise identity providers.
Understanding the WSO2 Platform and TechnologyWSO2
?
The document provides an overview of the WSO2 platform and its products. It discusses the Carbon middleware platform, which the products are based on. It then summarizes several key WSO2 products including the Enterprise Service Bus, Identity Server, Governance Registry, Message Broker, CEP Server, and Stratos PaaS. It also briefly discusses some new features and architectural improvements in the latest versions of these products.
Many customers build the back-end infrastructure that powers their mobile apps with AWS services such as Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon SNS Mobile Push, and Amazon RDS. AWS provides a range of services that are designed specifically to help mobile app developers quickly and easily build apps that can scale from tens to hundreds of millions of users, and reach global scale with minimum effort. With AWS, developers need only pay for what they use, with no up-front fees, or long-term commitments.
The slides from this AWS webinar will help you learn about AWS services specifically designed to help mobile app developers with identity management & sync (Amazon Cognito), analytics (Amazon Mobile Analytics), and push notifications (Amazon SNS Mobile Push). We also explain how you can easily include these services in your apps using the AWS Mobile SDK.
Watch a YouTube recording of this webinar here: http://youtu.be/LA9kjxDLk9k
Making of a Successful Cloud Business:
Current Status & Future Requirements
Rajarshi Bhose and Sumit Kumar Bose
Infosys Technologies Limited
Delivered as part of Cloud symposium, at ACM Bangalore COmpute 2009.
The document discusses smart cities and how AWS IoT can help enable smart city applications and use cases. It provides examples of how various cities and organizations are using AWS IoT and related services for applications like traffic management, transportation, utilities, public safety, and more. It also summarizes some of the key AWS IoT services like the Rules Engine, device shadows, SDKs, and the device gateway.
The document discusses utilizing Amazon SageMaker for deep learning containerization and deployment in advertising applications. It describes challenges with scaling deep learning training across different environments due to dependencies and infrastructure differences. Containers provide a standardized way to package deep learning applications to ensure consistency across environments. Amazon SageMaker and AWS Deep Learning Containers help address challenges of managing infrastructure for machine learning by providing pre-configured container images and fully managed training and deployment.
This document contains summaries of presentations from the Cloud and Systems Briefing Center on developing and managing applications on zSystems. Topics include accelerating mobile application development with APIs, CICS capabilities, cloud and mobile security solutions on zSystems, leveraging zSystems for mobile and analytics, developing Liberty Profile applications on zSystems, monitoring JVMs on zOS, exposing applications via zOS Connect, implementing Java batch, and managing applications in hybrid cloud environments.
The document discusses Amazon Web Services (AWS), Amazon's cloud computing platform. It outlines AWS's global infrastructure and services across compute, storage, database, networking, deployment/administration, and applications. Hundreds of thousands of customers from startups to enterprises use AWS worldwide to run applications at massive scale.
The resurgence of event driven architectureKim Clark
?
Event driven architecture originally rose to popularity in the early 2000s, and it was far from new even then. However, topics described at the time such as event sourcing, complex event processing, and related concepts such as domain driven design have risen to the surface again. Cloud native principles, containerization, microservices, and the success of open source projects such as Apache Kafka have brought new relevance to these patterns. It is clear that RESTful APIs are not the only game in town for component interactions, but the interplay between APIs and events is subtle. We¨ll explore the most common patterns in use today, their pros and cons, and consider what role events are likely to play in enterprise architecture in the future.
Want to learn the basics of cloud computing with AWS and how various infrastructure building blocks fit together? If so, then join us in this webinar to find out how the AWS Cloud provides rapid access to flexible resources for your organization¨s needs.
(SPOT205) State of the Union: AWS Mobile Services and New World of Connected ...Amazon Web Services
?
In this session, Marco Argenti, Vice President of AWS Mobile, kicks off the Mobile and Connected Devices Track and shares our vision and the latest products and features we have launched this year. He gives an overview of our mobile services, shares trends we are seeing among mobile customers, and brings some key mobile customers on stage to share their experiences.
Our DevOps practices reduce dependencies, enabling operations and developers to collaborate and deliver at high velocity. We employ standardized systems processes and tools to benefit customers in many ways.
This document describes a company that provides trusted information management services including data validation, standardization, and lineage tracking. The company's mission is to provide the right information to the right people at the right time. Services include hosting customer data and referentials in private, public or hybrid clouds with APIs and web interfaces. Features include data search, matching, validation and traceability. Use cases demonstrate addressing data quality issues for customers. The company aims to deliver a unified trusted view of customer data.
Here are the key points about Apex classes:
- Apex is an object-oriented, cloud-based programming language that allows developers to execute flow and transaction control statements on the Force.com platform
- Apex code can be used to define classes, interfaces, exceptions, and triggers to manipulate data in Force.com
- Apex classes can define methods, variables, constructors, and more to encapsulate reusable logic
- Apex classes have access to the Force.com platform's data, metadata, APIs and more to build robust business logic and applications
- Apex is compiled to bytecode and executed securely in Salesforce's multitenant architecture
So in summary, Apex allows developers to
Presented at MPLS 2010 Oct 24-27 Washington D.C.
Monique Morrow, Cisco Distinguished Consulting Engineer, discussed the role of the network in developing as a base for cloud computing in developing XaaS models across a private backbone vs offering Cloud-based services over the Internet.
The presenter further presented the potential evolution of Cloud Computing in the form of Private, Hybrid and Inter-Cloud.
Service Level Management and Security are also highlighted themes in this presentation.
An overview of the various standards organizations and forums that may be specific to cloud computing and emerging inter-cloud was also provided
Discussion and takeaway - the value of these models to your business.
The document discusses creating on-demand enterprise applications for the iPhone using the Force Platform. It outlines three approaches: using Visualforce for web-based apps, using Force Platform Mobile for easier native apps that leverage the full Force Platform, or using the iPhone SDK and Force SOAP API for native apps with full SDK features but requiring a connection. Force Platform Mobile is described as the quickest way to create a native app while Visualforce is best for quick prototyping and the iPhone SDK provides the most UI options but requires connectivity.
The document discusses cloud computing in Thailand. It summarizes that Thailand is considered a top location for offshore services. It then discusses various cloud service models including Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). The document also outlines Thailand's software industry and major players in the local cloud computing market.
This document discusses the development model for cloud computing platforms. It provides an overview of computing history from Turing machines to modern application platforms and servers. It then discusses how cloud computing aims to further reduce complexity by providing hosted services, software, and platforms. The document compares traditional on-premise application development with challenges to the cloud development approach using services like Amazon Web Services, Microsoft Azure, Google App Engine, and Salesforce Force.com platform. It analyzes commonalities and differences between these platforms in terms of abstraction levels, application capabilities, and developer experience.
API Management for Enterprise Mobile Access a How-to GuideCA API Management
?
The document discusses enterprise API management for mobile access. It describes how a mobile access gateway can bridge legacy enterprise services and data to modern mobile-friendly formats and protocols. The gateway provides a single integration point that handles security, access controls, and real-time event processing to enable reuse of APIs across multiple mobile and non-mobile platforms while preserving data privacy and integrity.
The document provides an overview of cloud computing including its essential characteristics, service models, and deployment models. It discusses the cloud computing model as composed of on-demand self-service, broad network access, resource pooling, rapid elasticity, and measured service. The service models are described as software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS). The deployment models covered are public, private, hybrid, and community clouds.
Peter Coffee, Director of Platform Research at salesforce.com, gave a presentation on cloud tools for connected communities. He discussed how the cloud enables deep customization while maintaining a coherent code base and security. Coffee also outlined how the cloud allows for integration without requiring rip-and-replace upgrades. He presented examples of how government agencies and companies have leveraged the cloud to accelerate projects, increase flexibility, and reduce costs. Coffee argued that cloud adoption is increasing and will continue to do so as cloud capabilities improve more rapidly than traditional IT models.
Splunk provides software that allows users to search, monitor, and analyze machine-generated data. It collects data from websites, applications, servers, networks and other devices and stores large amounts of data. The software provides dashboards, reports and alerts to help users gain operational intelligence and insights. It is used by over 4,400 customers across many industries to solve IT and business challenges.
This document discusses building reliable systems from unreliable components in a service-oriented architecture (SOA). It describes how individual components with 0.99 reliability can be combined through replication and failover techniques to achieve much higher overall system reliability approaching 100%. It provides examples of how hardware redundancy and failure detection methods allow services to continue functioning even if individual servers or other components fail.
Building and Managing Cloud Applications and InfrastructureDarren Cunningham
?
While service-based infrastructure can improve TCO and streamline IT management, it also presents some challenges that need to be met head-on. How do you ensure your data is secure in transit and available when you need it? How do you manage and communicate with your infrastructure? How do you enable service quality metrics and disaster recovery? And, how do you integrate data from legacy systems with data from web-based systems? Join AT&T and Informatica as they share their experience in building and managing cloud applications and infrastructure.
SOA involves exposing business functions as reusable services. This allows for greater agility, flexibility and reuse of services across different applications. SOA breaks down monolithic applications into discrete services that can be accessed over the network in a standardized way. This trend is driving the development of loosely coupled, interoperable services that can be discovered and orchestrated to meet business needs.
This document discusses challenges and best practices for DevOps for mobile apps. It outlines 10 challenges, including fragmented platforms, app stores adding deployment steps, and managing provisioning profiles and keys. It then describes IBM's 4 DevOps principles and discusses continuous integration, continuous delivery, continuous testing, continuous monitoring, and mobile app delivery best practices. These include automated build/deploy scripts, testing on devices, simulating backend services, monitoring performance, and using a private app store for testing.
Tutorial: (Additional 際際滷s) Business Intelligence: Making the Right Choices...SPTechCon
?
Peter Serzo is a consultant who specializes in Microsoft technologies. He runs a company called High Monkey Consulting and maintains a blog. In this session, he will discuss productivity tools available in Microsoft's business intelligence stack, including SharePoint, Excel, PowerPivot, SQL Server Reporting Services, and PerformancePoint Services. He will demonstrate how each tool can be used and highlight their strengths. The session aims to help attendees understand their options for building dashboards, reports, and analytics solutions using Microsoft products.
This document summarizes Force.com, a platform as a service (PaaS) that allows developers to build and host enterprise applications without managing the underlying infrastructure. It outlines Force.com's capabilities such as the Apex programming language, workflow tools, integration features, and Visualforce for building custom user interfaces. Force.com handles all infrastructure maintenance so developers can focus solely on their application logic and features.
This document provides an overview and summary of SharePoint 2010 and its integration with Windows Azure. The session is divided into discussing SharePoint 2010, its development tools, Windows Azure, and how SharePoint 2010 can integrate with Windows Azure. Several demos are provided showing how SharePoint artifacts like web parts, workflows, and BCS can interact with and leverage data and services hosted on Windows Azure. The benefits, challenges, and different approaches for integrating SharePoint and Azure are also reviewed.
Cloudforce Essentials Auckland 2012 - Business Success Ask the ExpertsSalesforce_APAC
?
- Donna Haywood of Working In needed a system to manage their global sales team, multiple products/currencies/taxes, and align with their finance system. They implemented Salesforce Enterprise and saw improved visibility, data-driven decision making, and automated billing.
- Stu Cowdell of Digital Island implemented Salesforce to scale their growing sales teams, manage performance, capture opportunities/quotes, and assign opportunities. This increased sales success and knowledge sharing.
- James Slater of Goodman Fielder implemented Salesforce Mobile to move from manual, error-prone processes to real-time data collection and compliance tracking. This increased speed, customer focus, performance management, and collaboration across teams.
Cloudforce Essentials Brisbane 2012 - Business Success for SMBsSalesforce_APAC
?
The document discusses how salesforce.com solutions can help small and medium sized businesses grow efficiently and effectively. It includes customer stories from three companies - Nu Steel Homes, SponsoredLinx, and RealEstateInvestor.com.au - on how salesforce.com has helped transform their businesses by providing tools to improve processes like sales, customer service, and collaboration between teams. The document also outlines some lessons learned, such as the importance of training staff and mapping out all business processes before customizing salesforce.com.
Cloudforce Essentials 2012 - Transform Customer Service with Service CloudSalesforce_APAC
?
This document discusses transforming customer service with Service Cloud. It notes that Service Cloud is the world's #1 customer service application, helping companies of all sizes improve key metrics like agent productivity, customer retention and satisfaction. Service Cloud provides a 360-degree view of customers across channels and enables continuous innovation through its cloud delivery model. It is optimized for small businesses under 100 employees with features like simple setup, case management, social support, self-service and mobile access.
Cloudforce Essentials 2012 - Grow Your SMB with Salesforce.comSalesforce_APAC
?
Salesforce helps small and medium-sized businesses grow by providing cloud-based customer relationship management software. The software allows businesses to manage customers and sales in the cloud, connect with customers socially through platforms like Chatter, and bring together employees, customers, and partners through mobile and social capabilities. Salesforce is built specifically for small and medium businesses and provides tools for acquiring and managing customers, accessing customer information anywhere, and collaborating both internally and externally through the Salesforce platform and AppExchange.
Cloudforce Essentials 2012 - Intro to Salesforce CRMSalesforce_APAC
?
This document introduces Salesforce CRM and provides a safe harbor statement for any forward-looking statements. It discusses how Salesforce CRM can help companies grow along major metrics like sales by over 27% on average, according to a customer survey. It notes that many companies struggle with issues like not enough pipeline, reps underperforming, and limited insights. Traditional systems are holding companies back with manual processes and disconnected systems. Salesforce CRM can help grow revenue through its cloud, mobile, and social capabilities by improving metrics like the sales pipeline by 32% and sales productivity by 32%.
Cloudforce Essentials 2012 - 5 Secrets to Winning in SearchSalesforce_APAC
?
This document provides tips for optimizing a website for search engine rankings. It begins with an overview of how search engines work and the difference between SEO and SEM. The main part of the document outlines the presenter's "5 secrets to search success": 1) using web analytics to measure SEO performance, 2) conducting keyword research, 3) ensuring good crawlability of the site, 4) creating unique, high-quality content, and 5) obtaining and maintaining relevant inbound links. The presentation concludes with recommendations for some free SEO tools.
Cloudforce Essentials 2012 - Salesforce on Salesforce - Optimising Your Sales...Salesforce_APAC
?
The document discusses optimizing a high performance sales team using Salesforce tools and programs. It describes how Salesforce accelerates productivity and revenues by improving sales metrics like productivity, win rates, and new hire ramp time. Sales managers are empowered with tools in the Salesforce platform to monitor team performance, review deals, and prepare for customer meetings. Salesforce also drives certification programs to train reps on latest techniques and transform selling approaches using their own social collaboration technology.
Cloudforce Essentials 2012 - Business Success Ask the Experts Salesforce_APAC
?
- Life Resolutions is Australia's leading network of psychology practices with over 130 practices and 208 psychologists. They needed a customer relationship management (CRM) system to manage scheduling, administration and marketing across practices.
- They implemented Salesforce due to its flexibility, scalability, intuitive interface and ability to customize. This helped reduce call handling times from 9 minutes to under 60 seconds.
- Fortress Systems manufactures high power resistors. They implemented Salesforce for CRM capabilities which improved organization and visibility of sales opportunities. They have since expanded use to other areas like quality and built custom objects.
This document discusses 10 things that can be done with Salesforce:
1. Create marketing websites using Site.com for easy site publishing
2. Use Chatter to share competitive intelligence to increase win rates
3. Use forecasting to better predict outcomes by understanding opportunities, forecasts, and analytics
It then provides more detail on each item, describing features like Force.com, Salesforce Touch, the AppExchange, and Work.com that can help businesses in areas like sales, efficiency, mobility, and workforce alignment.
Cloudforce Essentials 2012 - Understanding Force.com in 60 Minutes or Less
1. Understand Force.com in Less Than
60 minutes
Mike Burnside, Principal Consultant, Salesforce.com
2. Safe harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such
uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially
from the results expressed or implied by the forward-looking statements we make. All statements other than statements of
historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth,
earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments
and customer contracts or use of our services.
The risks and uncertainties referred to above include C but are not limited to C risks associated with developing and delivering
new functionality for our service, new products and services, our new business model, our past operating losses, possible
fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security
measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the
immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential
factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most
recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures are available on the SEC
Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not
currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase
decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to
update these forward-looking statements.
4. IaaS Does Not Remove the Complexity of Software
Software Database App Server Messaging Tools
infrastructure
Infrastructure as a Service
Virtualization
Hardware Compute Storage Network Data Center
Infrastructure
5. Cloud Platforms: IAAS Eliminates Hardware
And you don¨t get:
Globalisation
But you still need to APIs
Mobile
manage a software stack
Security
Database
Analytics
App Server
IAAS Messaging
Search
Collaboration
Hardware Servers Directory
Identity
Hardware Storage
Hardware Networking
6. Cloud Platforms: Innovation. Not Infrastructure
Cloud Services
Globalisation
APIs
Software Stack Mobile
Business Value
Security
Database Services
Analytics
Infrastructure App Server Services
Search
as a Service Messaging Services
Collaboration
Hardware Servers Directory Services
Identity
Hardware Storage
Hardware Networking
Business Services
7. The World¨s Leading Cloud App Platform
Power your Social Enterprise and innovate with confidence
Force.com Heroku Site.com Database.com Chatter ISVforce
Employee Customer Websites Databases Collaboration ISV Services
Apps Apps
9. A Complete Platform For Enterprise Apps
Development Platform
Form Builder Report Builder Visual Workflow Multi-tenant code Social collaboration
execution framework
Cloud Database
Massively Scalable Data ACID Transactions Social Data Mobile Self-tuning
Service & Triggers Model Query Optimizer
REST & SOAP Row Level Identity & Backups & Enterprise
API¨s Security Authentication Disaster Recovery Search
Cloud Infrastructure
ISO 27001 Proven Automatic Trusted Real-time
Certified Security Reliability Elasticity Status Upgrades
Real-time Salesforce to Salesforce Global Data Highest Multi-tenant
Sandbox Centers Performance Kernel
10. Declarative Application Building
Model Form Function Flow Analytics
Schema builder Form builder Re-usable Drag & drop Drag & drop
for easy data for Apps, formulas, workflow Chart &
management Portals, & Sites validations & builder for Report Builder
logic business
processes
11. APIs : Tools for Integration
SOAP REST Bulk Outbound Streaming
System to Person to Transfer Millions of Drive Messages to Instant Notification of
System System Records External Systems Change to External
Integration Integration using Workflow Systems
12. Developers have tools too!
Model View Controller Integration Analytics
Dynamic Apex Dynamic Triggers Callouts Visualforce
MD API Visualforce Event Model Time-based Charting
Triggers Components