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@greggtilston
Global Social Media Leader
Flight Centre Travel Group
gregg.tilston@flightcentre.ca
Brick and Mortar Tweeting 
Building Brand,
Dodging Bullets,
and Discovering Evangelists
Housekeeping
Gregg Tilston | Brick and Mortar Tweeting
Gregg Tilston | Brick and Mortar Tweeting
@simplegearle
Gregg Tilston | Brick and Mortar Tweeting
#&_*
#&_* @^$
^ #&#_* @^$!<?>+#
Housekeeping
#CM1TO
@greggtilston
GreggTilston.com
About Flight Centre Travel Group
25 plus years
30+ brands
11 countries
2,500 shops
15,000 employees
$5B cap ASX:FLT
Opportunities to Leverage?
holy ****
animal rights
partner strife
natural disasters
Opportunity 1
holy ****
@GreggTilston	
 油
Gregg Tilston | Brick and Mortar Tweeting
@GreggTilston	
 油
@GreggTilston	
 油
@GreggTilston	
 油
@GreggTilston	
 油
Holy **** Lessons
have fun
be cheeky
get creative
Opportunity 2
animal rights
Thailand	
 油elephants	
 油
@GreggTilston	
 油
@GreggTilston	
 油
2,103
signatures
@GreggTilston	
 油
@GreggTilston	
 油
@GreggTilston	
 油
@GreggTilston	
 油
Animal Rights
head first
be open
respond to everyone
Opportunity 3
partner strife
Gregg Tilston | Brick and Mortar Tweeting
Gregg Tilston | Brick and Mortar Tweeting
@GreggTilston	
 油
Partner Strife
act quick
provide value
hub and spoke
Opportunity 4
natural disaster
Photo	
 油credit	
 油	
 油Jono	
 油Haysom	
 油on	
 油Flickr	
 油
@GreggTilston	
 油
@GreggTilston	
 油
Gregg Tilston | Brick and Mortar Tweeting
@GreggTilston	
 油
@GreggTilston	
 油
@GreggTilston	
 油
@GreggTilston	
 油
Natural Disasters
be prepared
information everywhere
facilitate a meeting place(s)
@GreggTilston	
 油
Learnings
improvise
be prepared
head on
be transparent
crises are opportunities
crises are opportunities
@GreggTilston	
 油
@greggtilston
Global Social Media Leader
Flight Centre Limited
gregg.tilston@flightcentre.ca
Thank you!
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Gregg Tilston | Brick and Mortar Tweeting