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CYNTHIA M. REESE
7848 Walker Cup Drive, Brownsburg, IN 46112
317-627-4372 | cm9reese@sbcglobal.net
Self-motivated senior-level IT project manager (PMP) with upwards of 12 years of significant
experience and related proficiencies. Demonstrated history of successfully planning and executing large
scale multi-team projects. Highlighted leadership qualities and the ability to work with and manage
individuals from varying backgrounds, while promoting team values. Detail–oriented individual who
exemplifies professionalism, and an ability to manage multiple projects and tasks.
Expertise:
 Extensive Experience in Project Planning and Budgeting
 Leadership and Development, Business Process and IT Management
 Collaborate, Communicate and Serve Internal and External Customers
 Report Status to all Organization Levels
 Extensive Portfolio, Program and Project Management
 Excellent Delivery of Consistent Customer Satisfaction
 SOWand Implementation Experience
 Steward for Change Management
 Establish and Exceed Corporate and Client Goals, and Objectives
Industry Experience:
 Hospital and Healthcare
 Government and State Agencies
Major Accomplishments:
 Managing Implementation of Office 365 Cloud Solution throughout Network
 Managed Infrastructure Build of Four Network Pavilions
 Managed Large Site Consolidations and Closures
 Managed Several Integrations of Independent Physician Offices to Community Health Network
Infrastructure
 Managed Integration of two Acquired Hospitals to Community Health Network Infrastructure
 Managed the Upgrade of Sharepoint Collaboration Software
 Managed Implementation of Enterprise DHCP Solution
Experience:
Community Health Network 10/2013-Current
Sr. Project Manager
 Managing Infrastructure Upgrade throughout all Community Health Network Facilities in
Kokomo, IN
 Managing the Infrastructure Build to Support Newly Constructed Pavilion in Anderson, IN
 Managing the Infrastructure Build and Relocation of Existing IDF within large Physician Practice
 Managed Integrations of acquired facilities to Community Health Network Infrastructure
 Manages the day-to-day operational and tactical aspects of multiple or large-scale projects.
 Reviews high-level deliverables across projects.
 Assist with Development of PMO
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 Oversee and manage execution of IT project portfolio, including identification and communication
of risks at the portfolio level
 Demonstrates strong cross functional problem solving skills - able to lead, influence, motivate and
collaborate cross-discipline to derive core concepts or solutions
 Able to identify, manage, and mitigate complex enterprise level risks
 Ensures IT PMO governance and process issues are identified, defined, communicated and
addressed across assigned IT and business at the portfolio level
 Strategic Prioritization & Planning
 Mentor and Train Staff
 Manage Portfolio Roadmap and Resource Management
 Managed Technical Service Infrastructure Projects (Telecom, Network, Datacenter Operations,
Database)
 Managed Several Integrations of Independent Physician Offices to Community Health Network
Infrastructure
 Execute Support Services Agreements
 Vendor Management
 MS Project and Project Server Experience
 Service Now Experience
Community Health Network 09/2008-10/2013
Project Manager
 Mentor and Train Staff
 Maintain SharePoint Site and Accurate and Complete Plans
 Managed IT Infrastructure Projects
 Steward for Change Management Impact, Analysis and Approval Process
 Create Business Case, Project Budget, Mange Resources, and Project Plan
 Manage/Partner with External Vendors (Microsoft, Slalom, etc)
 Evaluation and Selection of PPM Solution
 Partner with Clients and Customers
Community Health Network 11/2003- 09/2008
DesktopProject Coordinator
 Create Budget, Scope, Project Plan and Coordinate Multiple Disciplines
 Procure hardware and resource based on project need.
 Managed Device Deployment
 Manage Issues and Risk
 Partner with Clients and Customers
Information Services Agency, IN 9/1988-11/2003
Operations, Production Control Analyst, Help Desk Manager
 Manage staff of eight analyst
 Mentor and develop team members.
 Respond to requests for technical assistance by phone, email and/or using a help desk
management system.
 Track statistics on issue and problem resolution.
 Apply and/or enforce ITIL, change management processes and risk management processes.
 Establish best practices.
 Develop processes for escalation to Tier 2 and Tier 3 support teams.

 Produce monthly performance reports
 Act as an escalation point for critical incidents.
 Ensure that ISA was represented at the highest level of professionalism when communicating with
clients.
 Streamline batch schedules in a way that will avoid bottlenecks, contention and missed SLAs.
 Monitor health z/OS systems; IPL systems and implement changes per schedule
Educations & Credentials:
 Project Management Professional, PMP Certified, 2011
 Master Degree, Business Administration, MBA, 2002
 Master Degree, Computer Information Systems, 2005
 Bachelor Degree, Criminal Justice, 2000
 IT Service Management, ITIL Foundation Certified, 2015
 Lean Six Sigma Yellow Belt Training, 2015

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CMR

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