Communicate success
- 1. Communicate Success Presented by: Velma M. Knowles April 10, 2014
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- 3. What is Communication? Commun: to find something in common. Words account for only 7% of the emotional impact of the message. Voice / tone is 38%. Facial expressions is 55%.
- 4. Actions Speak Louder than Words 4 Verbally communicated Nonverbally communicated
- 5. Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
- 7. Barriers to Communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions
- 9. People make Judgments 9 People judge us on 4 things: 1. How we look 2. What we say 3. How we say it 4. What we do
- 10. Communication Differences 10 Men Women Talk to exchange information Talk to connect with others Want to solve problems Seek empathy not solutions Talk if there is a purpose Talking is a goal in itself Talk one subject at a time Talk and interconnect various subjects Talk about the facts Talk about feelings
- 11. The House that Trust Built Relationships are built on Trust and Trust is built on effective communication. Straight talk (whats my opinion) Commitment (what I will do) Follow-through (keeping my word) Credibility (being dependable) Trust (a history of keeping my word) 11
- 12. 12 Be A Better Listener
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- 15. Hearing Vs. Listening Hearing Physical process, natural, passive. Listening Physical as well as mental process, active, learned process, a skill.
- 17. Be an Effective Listener 1. Prepare to listen 2. Focus on ideas or key points 3. Capitalize on the speed differential 4. Delay judgment 5. Accept responsibility for understanding 6. Encourage others to talk
- 18. 18 Using Tact
- 20. Its Not WHAT You Say... its HOW you say it. Tact: A delicate perception of the right thing to say or do without offending. 20 Say what you mean, mean what you say, but dont say it. Author Unknown
- 21. 21 I never said you stole the money. I never said you stole the money. I never said you stole the money. I never said you stole the money. I never said you stole the money. I never said you stole the money. I never said you stole the money. Say that again: exercise
- 22. Silence Speaks Is it both Positive or Negative on the Communication Process. It can provide a peaceful situation by signaling agreement or create tension an uneasiness. Silence is Golden. Silence is Deadly. 22
- 23. 23 Body Language
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- 26. I Saw What You Said Facial expressions Eye contact Tone of Voice Body Posture and Motions and even silence. Of the 93% Non-verbal communication . 55% is through Facial Expression and 38% is through Vocal Tones 26
- 27. Improving Body Language Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely
- 29. Effective Communication: What does it look like? Active Listening- fully present in the conversation Positive Rapport- develop trust and sincerity Wait Time- not jumping into the silence
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- 31. 31 Thank You Velma M. Knowles 813-340-4886 VelmaMKnowles@gmail.com