Communication for Professional Success Presentation - 13th April 2022.pptx
- 1. Miriam Obo-Anderson, ACCA, Moracle Africa CEO and Co-Founder
- 2. Introduction Definition: A means of imparting or exchanging information by speaking , writing or using some other medium. In a world where texts, emails and tweets are often sent without a second thought and we often work at a distance the importance of a considered and effective approach to communication has never been greater. Whats more, recent research among employers has shown communication as the number one skill they are looking for in their employees and finance professionals. involves knowing how to listen attentively. Its the ability to offer empathy, open-mindedness, and helpful feedback based on what you hear. Also, a friendly demeanor, confidence, and quality nonverbal communication will also help you, as a manager, develop good relationships with the members of your team.
- 3. Area of Focus Impact of effective communication on you, your organization and your carrier Common communication barriers and how to remove/overcome them. How to improve listening , speaking and written communication skills Boost your in person communication/ Master effective communication Influence of culture and context on effective communication
- 4. Impact of effective communication on you, your organization and your career You Good communication also improves relationships, both with employees and in your personal life with friends and family members. Listening carefully and offering quality feedback helps people to feel heard and understood. This, in turn, nurtures mutual respect. Your Organization-With effective communication skills, youre able to deliver clear expectations and objectives for the team. This involves finding constructive ways to point out when something isnt working as well as providing helpful feedback to get people back on track. They will understand their specific tasks and responsibilities, as well as those of their teammates, which will help eliminate conflicts and confusion. Clarity and Direction Your Career- Effective communication fosters trust with others. Your ability to listen attentively and embrace different points of view helps others trust that you are making optimal decisions for everyone in the group. effectively plays a large role in resolving conflicts and preventing potential ones from arising. The key is to remain calm, make sure all parties are heard and find a solution that is ideal for everyone involved.
- 5. Common communication barriers and how to remove/overcome them Language Semantics Psychological Organizational Personal Mechanical Emotional Status Perceptional Cultural Physical
- 6. Common communication barriers and how to remove/overcome them Be An Active Listener Both the deliverer and the recipient must be good active listeners in order to communicate effectively. Pay special attention to each others points of view and listen with patience. Being an active listener allows a sender to collect a lot of useful information. Develop A Clear Idea Of What You Want To Communicate The person who is delivering the message should have a very good idea of just what he wants to say. He should be aware of the goal of his communication and, should structure his thoughts in a logical manner.
- 7. Common communication barriers and how to remove/overcome them Use Proper Language, Tone And Contents The communicator should make certain that the message is presented in simple and convenient language. The tone of communication should not be hurtful to the receivers sentiments. The message should be kept as short as possible, and extensive use of technical jargon should be avoided or minimized at the least. The Message Should Be Consistent The information presented to the receiver should never be in conflict with itself. It should be consistent with the organizations goals, strategies, services, and tactic Ask For Feedback The aim of feedback is to see if the receiver has grasped the essence of the information they have been presented. The receivers facial expression can be read in face-to-face contact.
- 8. How to improve listening , speaking and written communication skills Active listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully. U One could write down a few notes while listening. Clarity. Clarity helps your reader understand what you are saying or, at least, understand enough to know what questions they need to ask for further clarification. Conciseness. Its important to get to your point quickly and efficiently. ... Tone. Tone refers to the voice of your writing. ... Active voice. ... Grammar and punctuation. ...
- 9. Boost your in person communication/ Master effective communication Effective communication happens when the correct purpose of the message is sent and understood. Speakers must articulate, and listeners must practice active listening. The best communicators arent born with expert skills they develop effective communication techniques over time. With the right balance of skills, you can become an effective communicator too!
- 10. Effective Communication Identify your audience. What you want to achieve by the communication Choosing the right medium for communicating to your audience . Emails, personal meetings , letters and now zoom meetings.
- 11. Influence of culture and context on effective communication People living in different cultures have different habits, values, and ways of expression. These differences are cultural differences that cause problems when people communicate. Body movements Hand shakes, Eye contact, fingers, head movement and smile. Time Religion Social Values Frankness Customs