Communication skills
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This document discusses communication and provides tips for effective communication. It notes that communication is a two-way process, and that good communication involves listening to understand, understanding before speaking, speaking to be understood, and seeking understanding before proceeding. It also lists some common communication errors like finishing others' sentences or multitasking while listening. Finally, it indicates that 93% of communication is non-verbal.
Communication skills
- 1. Communication Trainer:Carmelo Pollichino Twitter: @c.pollichino E-mail: carmelo.pollichino@gmail.com
- 3. Sender Receiver encode decodemessage encodedecode feedback SenderReceiver Communication is the process of sending and receiving information among people
- 4. Communication is a two way process!
- 6. Communication is a two way process! In order to have good communication: Listen to Understand Understand before speaking Speak to be Understood Seek understanding before proceeding Repeat
- 7. Communication is a two way process! Common Communication Errors: Finishing others sentences Preparing our response before someone has completed speaking Multitasking while listening Filtering content or meaning based on the speaker Speaking for others (we)
- 8. Tonal 55% Visual 38% Verbal 7% 0% Communication is a two way process! 93% of all communication is non verbal!
- 9. What do you think about this speaker?
- 10. 2 simple rules Crazy dog
- 12. badge
- 13. dog reliability
- 18. badge reliability say your name smile listen speak up important things
- 19. good break