Communication skills
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The document provides an overview of a workshop on effective communication skills. The workshop aims to help participants learn how to communicate better within their organization and with external parties. It discusses the importance of communication and defines communication as a multi-sensory experience. The workshop covers key topics such as the communication process, channels, active listening, and giving feedback. It provides exercises to demonstrate challenges in communication and tips for improvement. The overall goal is to enhance participants' abilities to communicate effectively both horizontally and vertically within their organization, as well as with external stakeholders.
![Where do we want to be?
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![Within the party
Horizontal
Impartially and denial
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Communication skills
- 1. Ashraf Bahaa (B.Sc., MBA) Marketing Coordinator WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS
- 2. Why we are here ? A communication challenges
- 3. We have to learn How to communicate through the party (vertical & horizontal)
- 4. We have to learn How to communicate with people outside.
- 5. Where do we want to be? ) :- - 悋 愕 惘 悋 惆 惠惺悋 悋悸 愕 忰 悸 愕 悖 : )(悋忰慍悋惡 惓惘悋 悋 惘 悵 惘 悽 悋 悋 悋 悴 惘 悋21 ). :- - 悋 悸 忰 惘 悋 惡 惠惺悋 悋 惠 惴 愃 惴悋 惠 惘 愃 惠 愕 悋 惺 惺 悋 忰 惷悋 惡 悋 悋 悒 悋 惺 惠 惠 慍 惺 悵悋 悒 惘 悋 惘 愆悋 惠 悋 惡 忰 [ :惺惘悋 悛159 ]
- 6. How do we go there? Communication skills workshopCommunication skills workshop
- 7. What the meaning of Communication?
- 8. Communication is a series of experience of Hearing Smell Seeing Taste Touch
- 9. An Active Listener, An Effective Presenter, A Quick Thinker. AWin-Win Negotiator. WHAT MAKES A GOOD COMMUNICATOR?
- 11. Source: Why to communicate? PROCESS OF COMM(cntd) What to communicate?
- 12. Encoding: The process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end. Eliminate sources of confusion. For e.g. cultural issues, mistaken assumptions, and missing information. e.g: Sheikh Abu Ishaq in Section & with Sheikh Elshaarawy Knowing your audience.
- 14. Written Communication Channels Letters, e-Mails, Reports. Verbal Communication Channels Face-To-Face meetings, Telephone. Channel
- 15. Strengths and Weaknesses Verbal Communication: Strength - Role of Body Language. Weakness - Not possible to give long list of directions(Game) Written Communication: Strength - A proof of a communication Weakness - Written words does not show a persons actual feelings, May lead to misunderstanding
- 17. Listen actively, Reading information carefully, Ask question for better understanding. Effective Decoding
- 18. The individuals to whom we are sending the information. THE INFLUENCE FOR RECEIVER: Blockages in the receivers mind. The surrounding disturbances. Effective Decoding
- 20. Feedback can be: Verbal Reactions and Non-Verbal Reactions -> be a good observer. Positive feedback -> Avoid overselling Negative feedback -> Stop talking and start to ask Qs. FEEDBACK (V.Imp):
- 21. COMMUNICATION GAME # 1 RULE: Make a group. Sequentially assign a number to every individual. 1 representative Pick up on chit from the lot. Memorize the sentence and return the chit. Go back and utter the sentence to the 2nd person. No one else should hear the sentence. Then the 2nd person should utter it to the 3rd person and so on. The last person should announce the sentence to all. And 1st person reads the chit.
- 22. WHAT DID WE LEARN? Only verbal communication can create chaos while it reaches the last person. So be an active listener......
- 23. Few tips towards Active Listening: 1. Understand your own communication style. Understand how others perceive you 2. Be an active listener. 3. Use Non-verbal Communication. 4. Give Feedback ACTIVE LISTENING
- 24. 2- Be An Active Listener: Purpose can be to: 1.Gain information, 2.Understand others, 3.Solve problems, 4.See how another person feels, 5.Show support. ACTIVE LISTENING(cntd)
- 25. 3. Use Non-verbal Communication: 1.Smile, 2.Gestures, 3.Eye contact, 4.Your posture. ACTIVE LISTENING(cntd)
- 26. Implementation Within the party With people out side the party
- 27. Within the party Horizontal Impartially and denial 惆 惺 惆 惠 惘 悋 悛 悵 悋 悋 悖 悋 悋 惠 悖 愕 惘 悋 悋 惺 悸 慍 惺 悖 悗 悋 惺 悸 悵 悖 惡 忰 惡 忰 惡 悋 惷 悵 悧 悸 悽悋 悋 惡 愕 惆 悴悋 惺 惺 愕 悋 悋 悄 愆悋 惠 悗 [ :悋悋悧惆悸54 ]
- 28. Within the Party Party people came from diff. cultures. Remember:Remember: Sheikh Abu Ishaq in Section. Remember:Remember: Why you are here?
- 29. Within the Party Vertical You have to listen & comply,Why? But you have to give your opinion,Why? & Finally you have to give the feedback,Why? To avoid confusion in important issues we may have to communicate by written means.
- 30. With people outside Listening Checking by questions. Repeating what did you hear. Speaking professionally: Speed ,Tone,Wait to digest, be short &condensed Ask for feedback
- 31. Questions
- 32. ThankYou