The document discusses how communities are forming online through social media and user-generated content. It provides examples of different types of online communities, such as those focused on music, politics, or financial services. The document advises that successful online communities require listening to members, engaging the community, and gaining executive support within organizations.
29. Your Community is...
Financial Services folks want to:
Be informed & inform
Be educated & help
Need legislative support
Connect w/ like minded people