Community Outreach (SLO)
The Community Outreach team at Telenor Myanmar is responsible for stakeholder engagement, complaint handling, and providing assistance internally and to suppliers. The team includes State Liaison Officers who act as ambassadors in each state and region, engaging with community members, government authorities, ethnic leaders, civil society groups, and ensuring concerns are addressed. The SLOs play important roles in ensuring access to information, assisting with network rollouts, ensuring transparent processes, and handling complaints. Communication occurs through stakeholder meetings, consultations with local leaders, and ongoing dialogue with other departments. The community outreach team has held over 4,500 stakeholder meetings engaging more than 60,000 community members.
Community Outreach (SLO)
- 2. 2 Community Outreach team duties Stakeholder Engagement Meeting Government authority Ethnic leader Civil society Community Complaint handling Grievances call/Email/Post/in person Public hearing Internal assistance Supplier assistance
- 3. Community Outreach team. SLOs( State Liaison Officers) are our Ambassadors in each of their areas with the Community , State & Non State actors. Kachin Peter Maji Laseng Shan North Sao Hseng Merng Shan East Sai Noan Tip Shan South Khun Kham Naung Chin Than Naing Oo@Joeseph Kayah Naw Thaw Thi Htoo Kayin Saw Metta Mon Mong Aung Central(Yangon) Kyaw Kyaw Myo
- 4. Community Outreach: State Liaison Officers 4 Who are the stakeholders? Community members, Government/ local authorities, Armed Groups, Local leaders, Civil society (NGOs & Other community groups) What Role do the SLOs play? Ensure access to information Assist in network roll out Ensure a transparent processes Assist with site acquisition Ensure concerns and complaints are taken on board & appropriately handled. How do we communicate? Stakeholder Engagement Meetings State/Local Leader Consultations Collaboration with Technology, & Sales & Delivery Ongoing dialogue
- 5. 6. Ethnic States Community Outreach Ensure access to accurate information Ensure concerns and complaints are taken on board and appropriately handled Ensure transparent processes Ensure that Telenor and our suppliers get daily security briefings 4,564 Stakeholder Meetings 60,526 community members met Community Outreach( State Liaison)
- 6. Common Community Complaints Diesel Generator noise Concern of Health risk regarding Electro Magnetic Field effect (radiation) Concern of Tower structural integrity Concern of Lightening effect Jealousy or land dispute among community Lack of communication from local contractors Religious conflict 6 Public hearing done in total 86 sessions Till date
- 7. 7 Thank you