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Comparative Analysis of Job Stress in
Different Sectors

Sectors Surveyed
• IT Sector- HCL Ltd
• Hospitality Sector – ITC
Sonar Bangla
• Banking Sector – SBI Bank

Research Methodology
• Data Collection
 Primary Data- Respondents were surveyed through
questionnaire
 Secondary Data -Books and websites were referred
• Sample Size -30 respondents were approached
• Techniques Used- Table and bar diagram

Clarity of Work
0
5
10
15
20
25
Never Seldom Sometimes Often Always
IT Sector
Hospitality
Sector
Banking
sector
Interpretation – From the
above data we can identify that
employees of IT and Hospitality
Sectors are fully clear with the
objective of their work but on
the other hand employees of
bank are not so clear with their
objectives.

Decide when to take a Break
Interpretation – It has been
observed that employees of
IT sector have more
freedom in taking breaks for
refreshment or any other
purposes than employees of
other two sectors.
0
2
4
6
8
10
12
14
16
18
IT Sector
Hospitality Sector
Banking sector

Has suffered personal harassment in form of
unkind words or behaviour
Interpretation – Employees of
Hospitality and IT sector have
more suffered from unkind
words and behaviour.
0
2
4
6
8
10
12
14
16
IT Sector
Hospitality Sector
Banking sector

Gets help from colleagues during difficulty
hospitality are more helpful as
compared to employees of
other two sectors.
0
2
4
6
8
10
12
14
16
18
IT Sector
Hospitality Sector
Banking sector

Gets supportive feedback for completing
tasks
Interpretation – IT and Hospitality
employees are always given
feedback for their work but
employees of banking rarely get it
0
2
4
6
8
10
12
14
16
IT Sector
Hospitality Sector
Banking sector

Neglects some tasks due to much pressure
Interpretation – IT and
Hospitality sector
employees have more
pressure and more work so
they neglect some tasks
0
2
4
6
8
10
12
14
16
IT Sector
Hospitality Sector
Banking sector

Faced Friction or Anger among colleagues
Interpretation – IT sector
employees sometimes feels
anger or friction among
colleagues
0
2
4
6
8
10
12
IT Sector
Hospitality Sector
Banking sector

Sometimes have to work for long Hours
Interpretation – Hospitality
employees mostly have to do
overtime for their job
0
2
4
6
8
10
12
14
IT Sector
Hospitality Sector
Banking sector

Have to work very fast
Interpretation – IT &
Hospitality employees
have to work really fast as
compared to other
banking sector employees
0
2
4
6
8
10
12
14
16
18
IT Sector
Hospitality Sector
Banking sector

Rely on line manager to help them out with a
work problem
Interpretation – Line
managers of hospitality
sector are more helpful than
IT and Banking sector
companies
0
2
4
6
8
10
12
14
16
18
Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
IT Sector
Hospitality Sector
Banking sector

Can question managers about change at work
almost no sector can question
manager on their change of
work but Hospitality sector
have more bureaucratic
environment
0
2
4
6
8
10
12
14
16
Strongly
Disagree
Agree
IT Sector
Hospitality Sector
Banking sector

Can talk to line manager about something that
has upset or annoyed them about work
Interpretation – Employees
of hospitality sector can
easily approach the line
managers for things that
upset them
0
2
4
6
8
10
12
14
Strongly DisagreeDisagree Neutral Agree Strongly Agree
IT Sector
Hospitality Sector
Banking sector

Flexible work time
Interpretation – Work
timing of Hospitality and
Banking sector are more
flexible than IT sector
companies
0
2
4
6
8
10
12
14
16
Strongly
Disagree
Agree
IT Sector
Hospitality Sector
Banking sector

When changes are made at work, it is clear
how they will work out in practice
hospitality sector are informed
when change is done in their
work but in IT sector changes
are not clear.
0
2
4
6
8
10
12
14
Strongly
Disagree
Agree
IT Sector
Hospitality Sector
Banking sector

Relaxation Techniques
 Meditation
 Breathe Deeply
 Tune In to Your Body
 Laugh Out Loud
 Yoga
 Massage
 Music and art therapy

Conclusion
IT Sector
 Employees under this sector are always under
physical as well as mental stress, since they have to
meet their objectives in time
Hospitality Sector
 Employees are very much under pressure, they
have to work for long hours, they face friction
among employees
Banking Sector
 Compared to other two sectors banking employees
are less, since they do not have any clear objectives

References
 Moninger, M.2015. 10 Relaxation Techniques That Zap Stress Fast.
www.webmd.com [online] Available from :
http://www.webmd.com/balance/guide/blissing-out-10-relaxation-
techniques-reduce-stress-spot [Accessed on 8 February 2015]
 Staff, M.2015. Relaxation techniques. www.mayoclinic.org [online]
Available from : http://www.mayoclinic.org/healthy-living/stress-
management/in-depth/relaxation-technique/art-20045368
[Accessed on 8 February 2015]
 NIH Public Access.2013. Work Stress and Well-being in the Hotel
Industry. www.ncbi.nlm.nih.gov [online] Available from :
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3686125/
[Accessed on 8 February 2015]

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Comparative analysis of Job stress in IT, Hospitality and Banking sector with use of questionnaires

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Comparative analysis of Job stress in IT, Hospitality and Banking sector with use of questionnaires