Windows Maintenance and Troubleshooting
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This document provides an overview of maintenance and troubleshooting techniques for Windows computers. It discusses tools for maintaining a computer like Windows Update, installing and uninstalling programs, and adding or removing hardware. Troubleshooting techniques covered include using the Task Manager, Device Manager, Network and Sharing Center, Action Center, and System Restore. Specific steps are outlined for restarting a computer, checking device drivers, viewing process performance, and rolling back changes using System Restore.
Windows Maintenance and Troubleshooting
- 1. Introduction to Computers Oct. 28, 2014 Windows Maintenance and Troubleshooting
- 2. Keeping Your Computer Healthy Maintenance Tools Adding and Removing Programs Adding and Removing Hardware Troubleshooting Techniques Troubleshooting Tools
- 4. Windows Update Start | All Programs | Windows Update Start | Control Panel | Windows Update Shield Icon in System Tray
- 5. Security, Major Bugs Drivers, Bing Toolbar, Etc.
- 7. Other Software Updates - Java Security Updates and Bug Fixes
- 8. Other Software Updates Adobe Reader Office 2013 Antivirus/Anti-Malware
- 9. Watch Out!
- 11. Un-installing Programs Start | Control Panel | Programs and Features Also turns Windows features on and off
- 12. Adding New Hardware Driver software that tells the computer how to use a piece of hardware Turn off first - unless USB
- 13. Un-installing Hardware - Printers 1. Start | Devices and Printers 2. Right-click 3. Remove Device
- 14. Un-installing Hardware - Other 1. Start | Control Panel | Device Manager 2. Select Category 3. Select Hardware 4. Right-click
- 15. Troubleshooting
- 16. Troubleshooting Tools Task Manager Device Manager Network and Sharing Center Action Center Registry System Restore
- 17. Troubleshooting Tips Restart (Ctrl + Alt + Del) Check the cables, batteries, etc. Isolate the problem Note error messages, especially numbers Remember steps taken, or changes made Google it
- 18. Restarting Ctrl + Alt + Delete Start | Shut Down arrow Warm boot restarts without completely turning off Force restart by holding power button 2 seconds or more Covers a multitude of sins
- 19. Task Manager Ctrl + Alt + Delete Right-click Taskbar | Start Task Manager Not Responding status End Task
- 20. Task Manager Processes Tab Memory Usage Description End Process
- 21. Task Manager Performance Tab CPU Usage Physical Memory (RAM) Usage
- 22. Device Manager Start | Control Panel | Device Manager Start | Computer (right-click) | Properties | Device Manager Uninstall Hardware Update Drivers Better approach: download driver from manufacturers website
- 23. Network and Sharing Center System tray icon | Open Network and Sharing Center Network name Status of connection
- 24. Network and Sharing Center No connection to network
- 25. Network and Sharing Center Connection to network No connection to internet
- 26. Action Center Windows detects problems and offers solutions
- 27. Registry Settings for all hardware and software Use Caution
- 28. System Restore Start | Control Panel | Recovery Takes computer back to a previous state